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November 2023 by Barbara L.
I'm disappointed to give Marcos a poor rating, after using them for both my kitchen (three times) and bathroom renovations and spending $60,000 at their company. But their excellent cabinetmaker, Antonio, was unable to fix a broken hinge on a previously-hung door when he was on a new cabinet job here a few months ago. Ok, not a problem, I was told, someone would come and fix or replace it . I've been waiting since August. After many phone calls, I finally got an appointment for today (November 1). I did not receive a confirming call as promised , and when I called this morning (after not receiving a response to the message I left last evening), I was told by Karen that they reviewed my contract and decided it wasn't covered, and they wanted an additional $250 to come to my house, aside from the cost of the hinge (which I said I'd pay for). Aside from the obnoxious cost, no courtesy in letting me know?! Goodbye Marcos.
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March 2023 by Steven Haffner
Instead of listening to the needs of a client this contractor upsells and offers birdseed reasons wasting time. Look elsewhere.
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March 2023 by Javier Lopez
Boss lied on my name. Really unprofessional. They put up with terrible employees and make excuses for their behavior. They will tell you a project takes 3 months n spend 6 months doing it
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March 2023 by Athenes Bauza
Very interesting sales experience at Marco’s kitchen and bath. Our contractor directed us to this designer cabinet store. Where we proceeded to be informed by 3 staffers Al, and two females they do not want our business (8x 6 l-shaped mid-custom cabinetry and shelves). As the sales associate began explaining the construction of the cabinetry…. The exceptionally passive aggressive “cabinet designer how will place the order” walked over to flat out say “look, we are too busy to deal with you! We have a long list of work including my this sales associate and we won’t help you this Friday afternoon”. After I finally responded, “you are now the 4th staffer to ask us to NOT ORDER cabinetry with you. This is an unpleasant experience” and left promptly.
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March 2023 by Michael Feygin
The contracted scope was completed on time (actually, a day earlier than originally discussed), on budget (absolutely no hidden fees), within acceptable quality parameters (see full review below). That is a one liner review for the kitchen renovation with Marcus Kitchen and Bath. Here is a bit more comprehensive breakdown:Pre-sales, design, and sales: 10/10 Anthony and Isabel were great designing the kitchen, answering any and all questions with regards to patterns, details, colors, options and price impact.Transition from sales to PM: 7/10 This is where the company dropped the ball a bit and it took some chasing to answersSite prep and demolition: 9/10 The team came in and covered most surfaces (floor, furniture, etc.) prior to the demolition – once we mentioned that some of the items weren’t converged, it was immediately resolvedFloors: 10/10 Beautiful work leveling our floors (an old building) and laying new tilesCarpentry: 10/10 Can’t complement the team enough on the work that they had done with the actual carpentry – Chris and Antonio are true professionals with decades of experience – entire kitchen’s carpentry was completed in 6 business daysPlumbing and Electrical: 8/10 Great plumbing work by Sandeep who went above and beyond to ensure that the work was done to the highest standards by replacing existing plumbing and installing several water valves that weren’t there before.There were issues with electrical work (2 outlets in other rooms stopped working) after replacing the panel, but they were fixed before the kitchen was doneCountertop: 10/10 Countertop (over 8 feet long) was completed in one piece (along with other pieces for other parts of the kitchen) and installed within two weeks from templatingBacksplash installation: 9/10 Excellent team installing the backsplash – I only wish the company allowed for some extra backsplash tiles as the amount provided was barely enough and should we had a bit more, some of the sides would have been done in a slightly different way.Spackle and 0 If not for this, I would’ve called this project a perfect experience, but unfortunately, the house painters were way worse than ever expected – poor quality work, leaving without completing the work and cleaning up after themselves. Some issues were resolved later by another teamClean-up and wrap-up: 10/10 The team has been very efficient throughout the renovation process all the way to the end removing garbage and cleaning up after the work was doneProject Management: 10/10 Joe was truly great – making a point to come by on daily basis and ensuring that everything was going according to plan.Overall: 90% - The company truly delivered what they promised and I certainly without any reservations would recommend them .***UPDATE***Service Call #1: A couple of weeks ago half of electrical outlets went dead one morning - called Marcos and an electrician came by a couple of hours later. The issue was fixed and outlets in the kitchen were inspected. As it turns out, they did not change one of the outlets (fridge one) which just died on me and caused every outlet on that wall to go cold. It was frustrating that this happened due to contractor's negligence, but to their credit, it was fixed rather expediently.Services: Install flooring
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November 2022 by Al M.
Finding a reliable and professional contractor is very challenging to say the least. We recently had a new kitchen done by Marcos. They did a beautiful job. You really get, "what you pay for!" It wasn't cheap! All their workers were highly skilled. The only downside was that they didn't start the job for 3 months after we signed the contract. Once they started the project, they were on time each day. The project manager, Joe was very responsible and friendly. He was a pleasure to work with. We love our new kitchen by Marcos.
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April 2022 by Dan K.
We just completed a complete renovation of our 2 bedroom 2 1/2 bath apartment. We are very happy with the final results. The entire Marcos team was responsive, concerned, and all very nice people. The project captain. Tony, is a great human being who we really enjoyed working with and made sure everything was done right. The carpenter Chris paid extraordinary attention to detail and took great pride in his work. The designer, Mary was on top of everything and her talent, patience and kindness, were greatly appreciated. And Mike Marcos' commitment to excellence, thought work, design sense and attention to detail was terrific. If we ever have more work to do we'll definitely call Marcos.
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April 2022 by Diana E.
We had our kitchen/ living and dining room completely gut reno'd 4 years ago by Marcos. While I never liked Mike, the rest of the contractors (especially Chris who is OUTSTANDING) were very professional and did an great job. The end result was beautiful! We paid top $ for Mouser cabinetry, which is the highest priced cabinets they have. We wanted extra durable cabinets since we have a busy family and were willing to pay extra. Here's the issue. The cabinets have a lifetime warranty. After 2 years, the paint is completely coming off. We have tried COUNTLESS times to get Marcos to come out and take a look. They give us a date that someone will be there and no one ever shows. Mouser can't help us since it has to go through MArcos first. We are beyond frustrated. They do NOT stand by their work whatsoever. There are so many companies out there, Go with a company that will stand by their work, return calls and make right when things go wrong.
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March 2022 by Aly Wachmyanin
Had a conversion with owner that sounded very positive but i missed. a interview and he never rescheduled.
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March 2021 by M J
10-10-20 UPDATE:In our opinion, the true long term value of using a . . . high-end $$$$ . . . general contractor, is how he treats you AFTER the job is complete. The customer service his organization/company provides 'post sale', and in years to come. With THAT in mind, I give MIKE MARCOS, and his company, Marcos Kitchen and Bath, an "F" . . . as is FAIL!I spent OVER $150,000.00 dollars with his company, over the course of an eight month long reno job. And . . . when I (Oct.2020) needed help with a (tile/floor) repair issue, for a ceramic tile floor that (they) had installed, at a cost of over $3000.00 bucks, he/they . . .THREW ME UNDER THE BUS! Did NOT return phone calls, and pulled all the usual contractor (blow off's, "he's not available",, "he'll call ya back") BULL S- - -T). So - in all good conscience (to you, the potential consumer) I C-A-N N-O-T recommend Mike Marcos/Marcos Kitchen and bath to do YOUR kitchen/bath reno project!MJ / Bayside, New YorkService: Repair flooring
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October 2020 by Mr. J.
10-30-20 UPDATE: In our opinion, the true long term value of using a . . . high-end $$$$ . . . general contractor, is how he treats you AFTER the job is complete. The customer service his organization/company provides 'post sale', and in years to come. With THAT in mind, I give MIKE MARCOS, and his company, Marcos Kitchen and Bath, an "F" . . . as is FAIL! I spent OVER $150,000.00 dollars with his company, over the course of an eight month long reno job. And . . . when I (Oct.2020) needed help with a (tile/floor) repair issue, for a ceramic tile floor that (they) had installed, at a cost of over $3000.00 bucks, he/they . . .THREW ME UNDER THE BUS! Did NOT return phone calls, and pulled all the usual contractor (blow off's, "he's not available",, "he'll call ya back") BULL S- - -T). So - in all good conscience (to you, the potential consumer) I C-A-N N-O-T recommend Mike Marcos/Marcos Kitchen and bath to do YOUR kitchen/bath reno project! MJ / Bayside, New York
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March 2020 by Irma T.
Marcos kitchen and bath renovated our kitchen. The designer was wonderful and maximized our small space. Most of the trades were great especially the carpenter installing cabinets. However we were very dissatisfied and disappointed with the way they handled post construction repair. Called and sent an email about the caulking coming out along the edge where the backsplash meets the counter this was before Thanksgiving. Then it was the holidays. Then starting chasing them again in February. No one was scheduled to come. Fast forward to now. They were finally scheduled for this week ---- and now they say can't come because of the virus. But this process started long before. Now we won't get service for who knows how long.
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April 2019 by Robert J.
He done to renovating my old kitchen by 9 years ago . He helped me lot to solution all design problems for small kitchen in my townhouse in Queens. He is doing great professional job to design and remodel my kitchen. Now it still work effectively after 9 years of use. I recommend this for some people have small kitchen.
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March 2019 by John Cottone
Rude and unwelcoming, made it seem like we were bothering them and like they had no time for us when we went in there looking for a quote.
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March 2019 by Brana Spariosu
An experienced and knowledgeable kitchen and bath showroom.
