H&R Block offers professional tax services, helping clients with their tax needs and maximizing refunds. Customers can choose to work with tax professionals at local offices or from home using their Digital Drop-Off service, which allows document uploads via email. The offices are clean, warm, and maintained with safety measures like deep cleaning, disinfecting high-touch areas, and social distancing to ensure community safety. Staff members are friendly, knowledgeable, and courteous, providing helpful and timely service. One location in Franklin Square is noted for its professionalism and attentive staff. However, there are concerns about communication; one customer experienced delays in filing taxes due to unpaid bills, resulting in late fees, and received no notifications from the company. Overall, H&R Block's offices are well-maintained and staffed with helpful professionals, though some issues with billing and communication have been reported.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
