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August 2024 by Pat C
Bad CS today. Poor effort at cash register. Not even a “Thank you.” (Other Employees are usually great.
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July 2024 by Mike Z
Slow, overpriced, inefficient, incorrect. That describes both the store AND the pharmacy. Regarding the pharmacy specifically, they take a common lunch because management can’t stagger the pharmacists’ lunch breaks. CVS corporate allows calls to the pharmacy to go to voicemail, which is especially useless if you have an urgent question for the pharmacist. This goes against the look that companies like CVS and Walgreen’s are trying to portray by having in store “clinics.” If they want my health business, they have to be accessible. And for the prices they charge, the service they provide isn’t up to my standards.
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June 2024 by Susan DAlessandro
I always have a pleasant experience with all employees at CVS on Franklin Ave, Franklin Square, NY especially Cara in the Cosmetic Department who has helped me for years picking out different items and giving me good recommendations.
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February 2024 by A R
I appreciate this particular location . Very clean and the employees are polite and helpful. Jessica gave me great customer service and help resolve my issues with self check out . The employee here is very hard working .
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February 2024 by Nabila Islam
My sister came in extremely sick with the flu today. Doctor said she sent the tamiflu to this CVS location. They say they can’t fill because someone else filled it. I am telling them I just moved and it’s probably at my old CVS. They said no another pharmacy that ISNT cvs filled it. So I went home confused and called my old cvs because I had a feeling franklin square staff were just being lazy. As I suspected, my old cvs had it filled and ready there. The gag is that I used to work at cvs as a pharmacy tech for 4 years. I know they can see all this in their system but wanted to give me a hard time and don’t care about patient care whatsoever. Incompetent and lazy pharmacist doesn’t want to help. If you didn’t want to do your job then you should have never became a pharmacist. I guess that’s why she’s working at retail and not at a hospital. Not sure if she had any empathy to begin with, but she sure doesn’t have any now. Techs are also new and inexperienced- know absolutely nothing. The pharmacy is now closed after I got to the bottom of the issue myself (while I also have the flu) and my sister has a 103 degree fever. Wonderful. I’m really loving the new neighborhood. What I experienced is 1 of 3 things- laziness, incompetence, or racism. Who knows.
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February 2024 by T
Horrible pharmacy with completely incompetent people. Wrong information given constantly. AVOID.
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February 2024 by jim r
Terrible pharmacy , takes days to fill a simple rx ! Retarts working in the pharmacy! No use this place ever!
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February 2024 by Sara Alvarado
love the pharmacy. people there are awesome! sasha and monica are lovely.
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January 2024 by Diane Villatoro
Very rude employees
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December 2023 by Lakhwant Singh
Staff is co operative and helpful.
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November 2023 by Angel Rose
I always have the most amazing experience at the CVS on Franklin Avenue in Franklin Square. The staff is extremely friendly, extremely helpful and special. Thank you to Michael in the pharmacy who is the one man stand at everyone in there is very nice and kind and very helpful. Michael is an amazing pharmacist. Karen greet you when you walk in with a smile on her face. If you need help, the place is always clean. I commend the store immensely and I commend every single worker in here. They are absolutely amazing. Thank you angel Deleva.
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November 2023 by Angel D.
The CVS is the best pharmacy in the United States of America. The people are friendly the place is clean. They are never out of stock. I absolutely love the staff almost feel family like Karen is amazing Karen Gisele Michael, the pharmacist, and every single other worker in there is absolutely wonderful please commend all of these staff especially the pharmacy they work so hard and when you walk in, they greet you so nicely it's very pleasant to walk into the store
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October 2023 by Nick “Nick e” E
Not really the best option around. Nothing works half the shelves are empty. Help no where to be found
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September 2023 by R B
This place is the worst. Not only are a third of the products under lock and key making you feel like you are a common criminal, but they now claim they cannot return items purchased with an OTC card even with a receipt! Manager on duty today was absolutely useless (and has been in the past--forcing me to go to another location where I was able to get my transaction completed). Look elsewhere for your needs because the parking lot here is the pits anyway.
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August 2023 by DIERDRE Medwinter-Linton
Absolutely amazing and rewarding. Happy to have extra Care bucks
