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October 2023 by Mike Spaff
This review should have been written in 2016 when I first became a customer and eventually worked here. The service department is top notch and the techs truly know these bikes and treat them with respect, the sales side of things is honest and not pushy at all. As a customer I never had any questions and as an employee I was confident in the team and management. Amazing place and amazing people! For all your Ducati needs! This is the one place that will actually take the time with you to make your dreams a reality! If I could rate it ten stars I would!
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October 2023 by Vlad AK
WOW What a great team at Rockwellcycles. Amazing family atmosphere, fair prices, very easy to deal with and got very sexy bikes in the bldg.
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September 2023 by Michael Spafford
This review should have been written in 2016 when I first became a customer and eventually worked here. The service department is top notch and the techs truly know these bikes and treat them with respect, the sales side of things is honest and not pushy at all. As a customer I never had any questions and as an employee I was confident in the team and management. Amazing place and amazing people! For all your Ducati needs! This is the one place that will actually take the time with you to make your dreams a reality! If I could rate it ten stars I would!
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September 2023 by Mark M
Awesome communication! Fast resonse to emails. Frst class business!
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September 2023 by G Youngblood
Rockwell sponsors events - ‘Track Days’ at New York Safety Track. Several other bike shops sponsor these types of events but hands down what Rockwell offers is superlative to the other shops. My husband has been looking for such events but the other shops just put your name on a list. You are responsible for your own gear and getting your bike to the track 100 miles away.Instead Rockwell does EVERYTHING for you. They trailer your bike to the track, bring a food truck in for lunch and provide anything else you need.They keep the number of spots limited so it’s not a free-for-all with very limited track time.Best of all they are the greatest people! Super friendly and so helpful and accommodating.If you’re looking for a good time trying racing this is the best group to do it with!
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September 2023 by Guillermo Medrano
Best Motorcycle dealer ever. Dealership is very friendly, super easy to work with.Rockwell Cycles is a Ducati dealership that feels more like a family; they come through way above and beyond what most shops do.
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August 2023 by S M
This review should have been written in 2017 when I first became a customer and eventually worked here. The service department is top notch and the techs truly know these bikes and treat them with respect, the sales side of things is honest and not pushy at all. As a customer I never had any questions and as an employee I was confident in the team and management. Amazing place and amazing people! For all your Ducati needs! This is the one place that will actually take the time with you to make your dreams a reality! If I could rate it ten stars I would!
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August 2023 by Dan BearHeart
They have a very helpful service department. Michelle at the front desk does a great job communicating customer needs to the skilled service department. And you feel very welcome on the sales floor looking at the bikes. I believe the salesman offered me a spot of tea.
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August 2023 by Dan Lieberman
For the past 10 years I’ve gladly gone out of my way to do business with Rockwell Cycles. Their personalized expert service and friendliness won me over and they’ve never let me down when I’ve been in a pinch and needed a quick repair. Recently picked up my 3rd moto from them and they made it so easy, as usual. Their sales and service dept have always worked with me to do their best with helping me achieve the results I was looking for. Love these people!
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July 2023 by BATZARRO209
My favorite dealer in the whole world. Biught my xDiavel here a couple years ago, and just did a track day with the whole crew. Everyone here is super courteous and knowledgeable. I can't say enough good things about them.
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July 2023 by Phillip Cho
I just picked up my bike from Rockwell but riding it home was second to the unmatched service I got from Steve at Rockwell Cycles. Unfortunately when I placed my order for a base Multi V2 it was it just made unavaiable for the US. This was no fault of Rockwell at all, however, Steve went above and beyond and got me on a Multi V2S and I am beyond thrilled. Steve stayed in constant communication and never once tried to pass the buck when it wasn't even their fault to begin with. Their customer service truly turned into customer satisfaction! Other dealers can learn a lot from the team at Rockwell Cycles!
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June 2023 by REACH-ALL CORP
Great customer service. Steve made all the process extremely easy and was very helpful. Very nice people.
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June 2023 by Christopher Walter
Came here randomly on Saturday for an inspection and thought to ask if they'd install some parts on my Triumph.They said yes, held the parts for me, and agreed to "squeeze me in" the following week.Come the day - got me in, got the work done, tech asked me to come into the workspace to verify placement, got me out.On the Saturday, and again on day of, took the time to listen to the shop.Everyone in a pleasant mood. Cooperation between the techs, clean workspaces, consistently pleasant interactions with customers (in person and on the phone), willingness to deliver bad news honestly, genuine enthusiasm for the brand, and for motorcycles in general.Not sure how I've missed Rockwell in the past, but I can't recommend them highly enough.
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June 2023 by Seunghwan Kim
I can't recommend this Ducati dealership highly enough. Steve is great to deal with.
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May 2023 by Zachary Anderson
Just bought a 2023 Panigale V4, had a great experience working with Steven and everyone at Rockwell Cycles. Everyone was extremely nice