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November 2023 by Laney H.
The best Starbucks I have ever been to. The ladies in the morning are so friendly. I love the shift supervisor and the manager. I do not know their names, but I know they are of Hispanic heritage. They are so friendly and social, and you can tell they genuinely love their job.
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August 2023 by Jacque A
I used to love this Starbucks, but now it’s a hit or a miss. Drinks are more often made incorrectly than correct. The customer service isn’t that great either. I don’t care about long waits, and I understand being out of products due to supply chain issues. However, it’s just quickly going down hill both in quality and customer service.The only upside is Ruby makes a mean white mocha.
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July 2023 by Molly Hinchliff
I work on base and though my standards for coffee are usually middle of the road, this Starbucks continually disappoints. Be prepared to wait 20 mins for an extremely overpriced latte. And when you finally do get it, the grande cup is only 2/3 full. Got a caramel latte and pretty sure they forgot the caramel. Staff is hit or miss- can't be welcoming or really snippy. Just depends. I normally don't choose Starbucks because I'd rather support local coffeeshops....but this place makes me want to bring my own coffee pot to work, just for a good cup of coffee.
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June 2023 by Arichay A.
The Spsnish speaking ladies are a 20/10. They are always so nice to me and never give me a hard time when I don't like my drink. It always makes my day when I see them because of their kindness and professionalism. I highly recommend this Starbucks. Good coffee but even better people.
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January 2023 by Sachiko Baker
Good service, good drinksBaristas are very polite.One thing made me sad that this shop doesn’t carry any mugs or souvenirs stuffs.
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October 2022 by Deborah Calton
It’s okay. The service can be a bit slow at times, especially on the weekends.
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October 2022 by k x
Oh star bucks. How I missed you <3
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October 2022 by Oscar Esteves
Your typical Starbucks. Can get real busy at times.
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September 2022 by Kira Williams
Oh star bucks. How I missed you <3
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August 2022 by Bernie Alvarez
Send in the National Guard Part 1Came up to Fort Drum for some training, had to bring my squad here to start our day.Drinks on point, food on par, no concerns.Only issue is you can’t earn point here. No biggie anyway, as long as I can enjoy a nice ice Venti.
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June 2022 by Katelyn Delano
Showed up at 0915 and they still had the gate closed when the sign says they are suppose to open at 0900.Update they say they open at 0930 and also said they don’t do the Starbucks points on the app???
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April 2022 by D C
It’s okay. The service can be a bit slow at times, especially on the weekends.
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February 2022 by Natalie Goeddertz
Wait ten mins for 2 cups of coffee...not a good experience
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December 2021 by Katie Throop
Wish I could use stars here but at least there's always a table open.
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November 2021 by TB Rossmiller
They’re great at cold drinks or frapps but their idea of a crème brûlée latte is steamed milk and sugar. No coffee, no crème brûlée flavoring, no whipped cream and no toppings. Just steamed milk - please learn how to make what’s on the menu. Go about 4-5 times a week to Starbucks and it sucks to have to drive all the way to Watertown when there on a mile from my house. You ask them to fix it and their idea of fixing it is to give you a espresso shot to pour into your steamed milk?
