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September 2025 by torin hylor
They don’t even know how to answer the phone ant this a phone store?????
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July 2025 by Philip Lanieri
Anika was fantastic to work with. She knew all of the processes for mobile and for FiOs. I will remain a Verizon customer as long as she is working for Verizon. Thank you Anika!
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July 2025 by kencole52000
Anika is a charming and intelligent person who did an excellent job getting my new phone and helped me set up everything I needed on my new phone! 💯 Recommend this store.
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June 2025 by anita torres
My experience at the Verizon store on Metropolitan Ave in Forest Hills Queens was exceptional, Anika & Abdullah help me on my visit, they are so knowledgeable efficient and kind. It was a very pleasant experience, I highly recommend it !
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June 2025 by Jay
Absolutely braindead employees. I was sold internet that is not even compatible for my address… Useless and a waste of time. They will redirect you to customer service cause they don’t know what they are doing. Close up shop!
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May 2025 by Imran Sardar
Worst experience ever. They lie about the plan and phone prices. I would never refer even my worst enemy.
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May 2025 by Arbaz Ameer
If there were a way to give a rating lower than the lowest possible, I absolutely would. Preeti, the store associate, blatantly lied from day one about the price plan we agreed on. Despite countless follow-up calls, she refused to take any responsibility or acknowledge the issue. After all the frustration and dishonesty, I had no choice but to leave and switch to T-Mobile. Completely unacceptable and infuriating experience.
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May 2025 by Brianna
Amazing people super helpful and original and Kay were super sweet and helpful and comforting definitely suggest to come here
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May 2025 by Atif Riaz
I wish I can give them lower rating. I got a plan from store associate Priti. I moved my line from T-Mobile to Verizon and she told me that my bill will be $200 for business lines. For day one I am paying more than $400. When I went back to the store she kept telling me this issue will be resolved to pass 30 day period so that I cannot return the devices. Now if I want to cancel the lines, they are telling me I have to pay close to $7000. I am stuck with them and their shitty services. I would not recommend this store even to my worst enemy. Please go to corporate store. These people are lying and stealing your money.
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February 2025 by Nymetro19 Lifer
Neha..lied , avoids phone calls. Trying to straighten out phone for over a month now! Charged hundreds of dollars says she will call back address situation NEVER does
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September 2024 by Sukhmeet Singh
No good talk on a phone very rude behavior.
They take a time for call after 30 minutes. But they never call. Very bad experience of the staff. Zero Experience of verizon in that store.
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September 2024 by Eli Glaser
Letter of appreciation - I just dealt
With neha at yiur metropolitan avenue stores in queens & got a new phone - she was excellent / patient & heloed. Me understand my unit- eli glaser
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August 2024 by James McClelland
Excellent customer service! Knowledgeable, patient and professional. Neha was fantastic and refreshing to know that customer service is still important. Verizon is extremely fortunate to have an employee such as Neha
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August 2024 by Tina Crispo
Staff was great very helpful! I recommend this Verizon highly!
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July 2024 by Lois Silverman
Wonderful service very helpful
I highly recommend this place All the way
