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February 2024 by Sue Zhou
She is very organized and professional. Good experience. Will comeback to them next year.
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February 2024 by A L
I had an appointment at 4pm. I was in the area earlier than expected and rescheduled to an earlier appointment online. They must've cancelled that apointment because I ended up waiting THREE HOURS, and with no receptionist, was unable to ask any questions. I could've left the waiting room to run some errands but no, this place has no respect for communication or respecting people's time.Now this isn't so much a criticism of the staff working here so much as a criticism of the LACK of receptionist who can field questions. Instead, I had to bother the other staff when they popped into the waiting room to call people in for their turn.
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January 2024 by Mariya Chulyakova
My toddler was pricked 3 times by 3 different nurses to get blood drawn and NO ONE could do it. And there's one nurse Magda that has a very nasty attitude there. I even asked her, do you draw blood from children and she with an attitude stated, we train for both adults and kids. NO kid friendly approach and 0 expertise.
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January 2024 by Jose Pico
Quick and easy walk in. Nice customer service as well. Recommended.
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January 2024 by Francisco Duarte
No respect for others time. Staff was late, and everything was delay. the waiting time, even, with appointment was painful; can't imagine the walls in.
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January 2024 by B Ramkish
My appt. was at 11:30 am and I was out of the site at 11:00 am.GREAT JOB!THANKS!
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December 2023 by Steve K.
Greetings, the Quest Diagnostics at 70-10 Austin Street has to be one of the worst or the worst of Quest's collection sites due to the following reasons the building where the office is located is not clean or welcoming, I escorted my elderly mother there and after getting off the elevator to go to the Quest office on the 2nd floor one must then navigate several long corridors to get to the office, no wheelchair was available either (if you are taking an elder look for another option than Quest Diagnostics), the room where the blood was drawn was cluttered and did not look clean. Not all was bad though as the staff members were friendly and competent.
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December 2023 by marlene ngitit
Schedule through phone is horrible. I repeated information several times and still was not successful. A person should be available and NOT a machine
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December 2023 by B. P.
My 6-month-old baby had a painful and stressful time. Unqualified staff, and they blamed the baby for their lack of experience.
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November 2023 by MerlIna Alexander
It was very quick and easy! I have no complaints whatsoever! I made an appointment for 9:20 I got there 10mins earlier and was seen right away! I was literally in and out! I love that!
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November 2023 by erin V.
I had a 2pm appointment today and was in and out. The phlebotomists, I think Sam and Julie? Hopefully I got that right, were amazing. I'm a hard stick and they were so kind and caring! She even let me hold her hand lol As long as you have an appointment and you're at least 10 minutes before your appointment time, everything will go smooth. I also came here about 3 years ago with an appointment and the line was out the door. Literally. I waited about 10 minutes before I was seen.
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November 2023 by wah khine
I brought my father to this location for 7:10 am appointment. Parking is good until 8 am right in front of the lab. We were out within 25 minutes. KIOSKS are awesome to check in. Blood work was done with first attempt which was very pleasant for us since my father is very hard person to find veins. He used to get many pokes for the blood work. We consider lucky if he gets 3 pokes. We are so happy to find our miracle lab.
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November 2023 by Ji In Park
The staff once you get called behind the doors are friendly. However no receptionist and no one keeping you updated on your appointment status. No one to tell people to stay quiet. So many inconsiderate people on the phone with their speakers blasting. I always come with an appointment but I have never been seen on time. Had to leave without completing my exam last time because of the delay. Waiting again past my scheduled appointment time. Unfortunately this is right across from my house and it’s the most convenient location but will be reconsidering for future testing.
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November 2023 by Mukta Begum
Very bad service. They called other people who came after me . Even though i had appointment, they called walk in during my appointment time. Do not recommend this place at all. ZERO STAR.
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October 2023 by Rubaba Hossain
We came here in the morning 8am, without eating any food since yesterday evening. Now they are saying machine changed the time automatically from 8am they moved to 1pmSuch a disappointment!!
