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August 2024 by G\Pp
Attempted to ship a box with a battery pack inside but was informed I had to go to JFK or Maspeth. The rep at the front desk was helpful and I am sure he just followed the store guidelines (5 stars for his help and assistance). We are all aware that battery packs are inside pretty much everything today from cellphones, laptops, binoculars to a simple soap dispenser. I assume that unless you are shipping shoes, clothes or candies any other item containing a battery would not be accepted. It would be helpful if the store could make that clear under the business Overview tab.
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August 2024 by Samantha Sookhai
Great customer service. The gentleman who helped me was very kind and was helpful. Will definitely be coming here again ?
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August 2024 by karen parra
The worst service ever
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July 2024 by Miriam Noyola
We went to this location to make a drop-off. The place was busy and we made a line which went fast. The staff is friendly and the space is clean and spacious. We got a receipt and all was done. I normally use the onsite on Broad Street but this location is quite complete. I don’t remember seeing the do-it-yourself scanner and drop-off but will look for it during my next visit.
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July 2024 by Panagis Voutsinas
This location stinks like mold from the leaky roof. Also wastes a lot of time waiting online just to drop off a package.
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July 2024 by Tony Whitaker
I now have had two presentations printed incorrectly.
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July 2024 by Aliyah Allie
Called on the phone to figure out shipping prices and guidance on a package that needs to be picked up. The team member on the phone was very rude and dismissive. He didn’t listen to my questions and was not willing to help and kept saying “I’m transferring you to customer service”
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June 2024 by John MacMillan
It’s very evident the staff would rather be anywhere else besides their job. Not kind, seem to enjoy being unhelpful. Dismissive, rude, treat customers as a chore and we should be grateful for it. Considering the rest of the reviews, I’m not saying anything new here for this location. It’s disappointing as my family has worked for FedEx before it was FedEx.
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June 2024 by Eleni Anastasopoulos
I dropped off a package today, Cris was a delight and very helpful. I wish everyone would remember to be kind to everyone they are in contact with, it’s not easy as I witnessed having a customer facing job. FedEx please offer her an accommodation for her exceptional service. I’ll be back to your location. Thanks
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May 2024 by Terrence Cronin
Friendly enough staff. Helpful. Quick.
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February 2024 by Michael Chaut
This FedEx Office is AMAZING - they have saved my a** now on two occassions. The staff is great, they are knowledgeable, and incredibly nice - also, it's clear that they care about their customers. (Parking near them is an issue, however, going to this FedEx location is worth the parking hassle -- and as long as you are willing to walk a block or two, you can always find parking behind them, off Queens Boulevard.)
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January 2024 by Tommy Bundy
Updating my review as it was posted 8 years ago and I'm certain Danielle has moved on. The new regime is trash.---------------------------------------I had such a wonderful experience at FedEx Office (118-10 Queens Blvd - Forest Hills, NY) that I couldn’t wait to return home and write about it.Facing one of those repetitive, tedious personal chores that had to get done, I thought I’d experiment and seek an efficient solution. I was unsure how to present the job to the FedEx Office rep, so I printed a sample copy and I also emailed to myself.Danielle, the FedEx Office rep, was an excellent resource. I presented my problem and she listened. Then, she proposed alternatives. I think it’s important to note that I am not a regular customer, and this was purely an experimental visit to find a solution. Matter of fact, the place was named Kinkos the last time I used anything aside from shipping, however, I am somewhat aware of what they do.She waited with me while I configured and located my email. Then, Danielle walked me through the Print and Go product. Excellent experience! She also showed me how to prep and complete my job. Her assistance saved me a ton of time and that was exactly the reason I went to FedEx Office. Thx Danielle!
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December 2023 by Diana L.
Excellent location. Easy to meet all your shipping requirements and many more like printing etc. the hour is not as long as pre pandemic bu
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November 2023 by Boris Kaylakov
Bad customer service
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October 2023 by Ruthanne Fletcher
They scanned me over $300 . They skimmed my card here.
