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July 2021 by Paulette Teta
Great experience with this uhaul location! I called the day before to make sure they would have the truck since I heard there was a shortage. Jim assured me it would be there and went through everything with me. He also called next morning to let me know where truck was parked & to review things again. I’m big on customer service and I would definitely recommend this location at Dairy Bar in Fonda NY
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July 2021 by The Yarn Faerie
We are here to pick up a trailer and there is an issue with a hitch and wiring that had been installed on our vehicle at another U-Haul location. Mind you, today is a holiday. Not only is the owner, Jim, friendly, but he is taking time out of his day to diagnose and fix the problem. He and my husband have spent the past hour and a half working to find a solution. This means the world to us, as we traveled over 200 miles this morning to pick up this trailer for a one-way rental to take our possessions from my childhood home to where we currently live. The owner is a true gentleman and is the essence of great customer service!
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April 2021 by Justine Preston
Jim was super super awesome to deal with! I can not THANK him enough! He went above and beyond and really took the time out of his day to help my husband and I when we really needed it! Best Uhaul dealer around! Response time was immediate and just all around made our experience much less stressful! Thank you so much! We greatly appreciate it! I highly recommend to anyone looking for a Uhaul.
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May 2020 by William Smith
Jim, Was professional, and courteous. Jim was in the parking lot waiting on me as I arrived at 0907 for a 0900 appoint on a Saturday. Jim hooked up the trailer for me and checked the lights. Contract was ready, and he confirmed the drop off location for my one way rental. Thank you Jim for your service.
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March 2019 by janetkayconway .
ALTHOUGH we ended up not needing a U-Haul at the last minute, my communication and dialogue with "Jim" was fantastic. Courteous, professional, he truly answers his phone and calls you back. If I was in this area and needed a U-Haul, I'd call Jim in a heartbeat.
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August 2018 by Nick
Jim went above and beyond getting things straightened out! Thanks again!
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May 2017 by Sarada Junquera
We reserved a truck and were set up to pick it up from the Fonda Dairy Bar location at 22 Bridge Street in Fonda NY 12068. When we arrived on time for our reservation the location was closed and no one was there to give us our truck. We called Uhaul and she contacted the owner who confirmed they were not there and that our truck was there but was still filled with the previous customers items! The woman on the phone was also very snippy and inconsiderate and preferred to explain it was not her fault rather than politely remedy our situation. We were forced to go to another Uhaul location to pickup a truck - farther away and were forced to pay the additional mileage! It was a HUGE INCONVENIENCE AND ADDED EXPENSE and we are furious with these services. The owners at the new location: Tool She'd Equipment Rental in Johnstown NY were very nice and provided us what we needed, however our experience with Uhaul Co. and specifically the Fonda Dairy Bar locations was horrible and we will never be using them again!
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October 2014 by Erin O'Connor
We rented a truck from this place and they assured us that the fees charged to my card would be $35. 3 days later there was a pending charge of $79, so we called and they assured us again that it was a pending fee and it would only go through for $35. 2 days later when the charged cleared for the full $79, we contacted the man again and he stated that he told us about the additional fees, which never happened. DO NOT RENT TRUCKS FROM THIS BUSINESS AND IF YOU DO PAY CASH ONLY. HE IS A CROOK.
