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August 2024 by notelodie
This was the WORST UPS experience of my life. We paid $115 for overnight shipping to Sarasota. We showed them on Google maps exactly where it was going. They typed in the address wrong or something and shipped it to CHOKOLOSKEE Florida. Which *obviously* sounds and looks JUST LIKE SARASOTA. ?. Needless to say; the package did NOT arrive overnight. I spent 40 min on the phone arguing with them and they told me the best they could do was deliver it 5 days late bc it would take time to update the address in their system plus they don’t work on Sundays.
The package was supposed to arrive today (5
Days late) and instead I got a voicemail that they are holding it in a location TWO HOURS AWAY FROM ME so I can go pick it up. And they’re going to hold it for five days.
When I called to make sure that was a JOKE and my package would be delivered today, five days late, as promised on the call, she said “not possible” because the address wasn’t changed in the system. So, the 40 min I spent on the phone (with a supervisor) (where I specifically and very clearly DECLINED the option to make a four hour round-trip drive to pick it up myself) was for nothing.
This store stole my money and my time. Will never ship from here again and will just use fedex next time. Or usps because event they could have delivered faster.
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August 2024 by Max Shen
Bad service.
Went there today for amazon return (no box no label return) . The guy refuse to take my return because it's 15 inches long. He said they can not box anything with 14inches or bigger. I went to another ups store, and return with no problem. Ridiculous, Wasting my time and very bad experience.
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July 2024 by Karen White
Each experience was fast and courteous.i live a couple of blocks away and been going there for years.
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June 2024 by Christopher Aguirre
Easy and Quickly
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June 2024 by Sung Je Park
The worst UPS store experience I've ever had, unlike any other UPS store. They're unfriendly and they often make people return items only to take them back again repeatedly.
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April 2024 by Echo Kien CHow
This is my always go-to UPS store. The staff are friendly and helpful.
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February 2024 by MD HASAN
Super super expensiveNot recommended
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February 2024 by free bird
I bypassed the Chinese shops on 41st Street and walked here. The store manager and employees are very friendly and will not charge excessively. Five-star praise
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February 2024 by Claudia L Acevedo
The customer service at this location is excellent. Staff is always very nice and friendly and of course helpful.
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February 2024 by lps bubbles
These people don't take you package. I was there two times. My package was wrapped fully taped and good to go. They said ohh we can't take this box because it's not a clear box. You take box from us which cost $20. I said ups has no requirement for the box. I been returning ups in different boxes all my life no problem.
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February 2024 by Josue Paredes Ramirez
The fast and reliable service that I got every time
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January 2024 by Gang Jian
UPS store employees work very seriously and are enthusiastic and attentive to customers. Very professional
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January 2024 by Yuliya Y.
Made an appointment for the notary, came there but they were closed.
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January 2024 by Robert Felipe
I do not recommend this place, they give very bad service
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January 2024 by Bryan Cordero
When I came in today I was in a situation because I had important documents that I need to ship ASAP. I walked in the store and was greeted immediately by super nice staff, they helped me extremely fast and had me on my way home in no time. Would 100% recommend.
