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August 2025 by Tradon Scott
Terrible, Terrible, Terrible customer service whose name is Sethi. Entering at 4:53PM and store closed at 5:00 PM. I just drop off the package and nobody is waiting. Sethi has the terrible attitude like kicking you out of door. After scanned my label, he declined to accept my package. Don’t understand why waste my time and trick me. This is UPS service . Avoid this store.
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July 2025 by Charles Chang
I went to the store to pick up my package, the clerk looked around and told me its not here. I confirmed with the clerk that I was at the right store and showed the tracking number said it delivered to this specific store. A different clerk told me UPS lied. I asked them to check again, the clerk instead was told maybe I should come back later and went off to talk a different customer. What kind of customer service is this?
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June 2025 by Samantha Yu (Sam)
Come for the printing stay for the vibes. Honestly hate having to interact with people just to get some decent prints in color but the staff here makes my trip so pleasant I was compelled to share my experience. They’re always kind and would swiftly help you with what you need so you get to promptly move on with your day. 10/10 would recommend.
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May 2025 by Luke Liang
Happy to visit this place. The co-workers are very nice. They are very professional. Manish and sethi are vey good.
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May 2025 by S Lin
I paid $120 for them to wrap/package and ship 2 handmade ceramic vases. I emphasized many times that the ceramic needed to be properly wrapped for transit. Upon delivery, the vases were completely shattered and powdered. These were handmade pieces that cannot be replaced. They had wrapped 1 thin layer of bubble wrap around each vase. Absolutely unacceptable and absurd. Do NOT use them for packaging service. They are unprofessional and take no responsibility.
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May 2025 by 邵雷
Terrible experience. The staff at this UPS Store took my phone without my permission and canceled my Amazon return request, which caused Amazon to permanently block the return. I lost over $1000 because of this unauthorized action.
When I asked the staff why he did that, he just told me to “go away.” This is unacceptable, unprofessional, and damaging to customers. UPS should take full responsibility for this!
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April 2025 by deyi wang
Very nice Very nice guys! Great service! Thank you
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April 2025 by CESAR FLOREZ
Manish was an awesome rep. Great reliable and knowledgeable.
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March 2025 by Kallir
Extremely rude staff who didn't understand his own biometric machine. His own demonstration as to how his machine wasn't broken and that it was my own fault even had the machine unable to scan his own hand properly.
Absolute joke
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March 2025 by Brian Choy
Horrible customer service and misinformation at this UPS location. I attempted to ship an Amazon return but a UPS employee misled me to believe that I needed special packaging that they could provide for $100+. They insisted even though my Amazon return said nothing of this. I took my package to another UPS store and it was accepted with no questions asked.
Avoid this location unless you want to be cheated by their employees.
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January 2025 by KMY 8.24
Overcharging people for printing $4-5$ per Label Print
But the ups at 41st Ave zip code 11355 charging only $1 or even 0.25ct
Bad customer service
I recommend not coming here
0 star
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January 2025 by Hangbin Chen
Maybe I missed the shift of the “friendly”staff, beware of the them ripping you off, they want to charge me $3 for asking to use 1 piece of tape for return box.
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January 2025 by Pac 4ever
Good Service and good people
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January 2025 by Alex Fung
I always have a great experience at this UPS Store. The staff is consistently helpful, friendly, and efficient. Whether I’m shipping packages, printing documents, or using other services, they always go above and beyond to ensure everything is done smoothly. Their excellent customer service makes every visit hassle-free and pleasant. Highly recommend this location for all your shipping and printing needs!
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January 2025 by moon Blogger
Amazing and fast service, very friendly and helped me understand how to ship my packages back.
