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December 2023 by A A.
Amazing experience.Sam Choi helped me and he was patient and helpful. I got old and started to get back pain from crappy mattresses. Been eyeing on Purple mattress but after I tried on a whole bunch of mattresses at Mattress firm, found something else that I liked more. Item was on sale. Tried massager reclining bed base and it was life changing! Had to get both. Set up delivery and delivery was on time and set up the bed quickly. Seamless. I'm very happy with the service and would find Sam again when I need another bed. I'd probably get another massaging zero gravity bed base and mattress in bigger size soon.
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November 2023 by Rodney Abbiw
The staff at the Bayside, NY location of Mattress Firm were very courteous, professional, and knowledgeable about their products. They went above and beyond to help me weigh my options and to make an informed decision as to which bed/ mattress to buy. They made me feel like an important customer. I also feel like I got a good deal on my purchase. I am pleased with the entire experience overall. I will do business with them again in the future.
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November 2023 by Bruce Man
Salesman Phil was friendly but not pushing. Product feature and Black Friday sales details explained clearly. Delivery expected 2 days later. Hopefully the product quality will match the service ?
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November 2023 by Larry Jin
Charlie was an excellent sales representative. He was patient and explained everything I needed to know. He shared things I did not consider and showed me a variety of choices. He is very knowledgeable and took his time to make sure I understood. It was a very pleasant experience. Thank you.
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November 2023 by Justin Washington
I came in today with my aunt looking for a new mattress and when I say God blessed us with the best of the best guy name Charlie helped us took his time no rush, treated us like family wish I can give more than 5 stars. Thank you again Charlie for all your help can’t wait for my new bed to come.
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October 2023 by Oliver
Doing good job
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October 2023 by Jennifer
Great food as always
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October 2023 by ANNA WANG
Excellent customer service and negotiable prices. Russ is very courteous, professional, and patient with us. I would definitely refer people I know to him. Got the iseries hybrid, firm mattress, since it was the most comfortable mattress I tried at an affordable price range.
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September 2023 by Michael
Decent fast food chicken
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September 2023 by Kati L.
Sam from Bayside was so kind and helpful, he made my first ever experience with mattress firm amazing!! I am so happy with my purple harmony pillows!
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September 2023 by Roya Darakshan
Based on my previous experience at mattress firm I was not expecting these professionalism and patience and attention to details Mia at this store totally changed my view of company excellent job and very very happy with my purchase I spend 2 hours choosing and mia patiently and professionally assisted me thank you Mia and Mattress firm
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September 2023 by Karisma
They forgot items
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August 2023 by S
I would go here again for all my mattress needs as long as it's with Russ. Russ was kind, helpful, and understanding of budgetary needs. He was never pushy and always wanted the best for us.
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August 2023 by Jin Kim
Always go here for my mattresses. I bought a mattress from an online retailer years ago to save money and it started sagging after about 2 years. Never had an issue with any mattress I bought from this store and the sales people are always knowledgeable and friendly. Don't pinch pennies when it comes to what you lay your head down to rest on. If you are local this should be your only real option. And shout out to Russ. Great guy, very professional and personable.
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August 2023 by Christina
Delivery was fine, nice guy. Problem was they forgot the tartar sauce and both diet cokes were off tasting.