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October 2023 by Mei xue Liang
very beautiful
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September 2023 by Phat Ong
very nice and courteous staff
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August 2023 by Cecily Shi
Horrible experience with rude manager and staff at the location. There was a new employee was trying her best to help us out. We understand she may be lack of experience but full of good intentions and value customers. We are being patience and trying to make the deal work. In the middle of buying 3 gold pendants, the manager voice his concern and told the new staff if she wants to help us that she should do it after the store hours. (Our easy request was just using a tie a golden pendant to rope necklace- no fancy braiding is necessary.). Unbelievable that the manager would handle the matter in such an unprofessional matter. Avoid this store at all possible costs.
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June 2023 by ZX J
Service is too bad
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January 2023 by Grey Goose
Poor customer service. No wonder there was no customer in the store.
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January 2023 by Claire Lin
Gold jewelry design is averageThe clerk is kind and friendly and patient in explaining.
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January 2023 by R C
Best 24k quality gold in the area. Keziah is provided the breakdown of the cost and gave me a great price.
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January 2023 by Dakota
This is an updated very positive review of Lao Feng Xiang that reflects my honest experience at the store recently and also in the past. I recently wrote a very negative review, but upon re-considering I have decided to put an HONEST 4 star review and share my thoughts and also my recent experience here and hopefully this review will help the store address some issues that can only improve the shopping experience for others and increase sales at this amazing store.The jewelry at this store is manufactured using a new technology called electro forming, which is why every piece you see here is perfectly manufactured using 24k gold. All of the unique designs on display here are one of a kind.I have been coming to this store for almost a year now but I have not yet purchased anything. This is because I have been waiting to see if anything would arrive at the store that matches the rest of my jewelry, and I was patiently still looking. For the past 7 years most of my 24k gold jewelry has been purchased from LukFook next door to Lao Feng Xiang. This time I wanted to be a Lao Feng Xiang customer. When I came into the store a few weeks ago wonderful sales girl showed me an amazing 24k gold ring that weighed 18 grams. I really wanted this ring and I promised to come back the next week. At the back of the store the sign said that they close at 6:30pm, so the following week when I arrived at 6pm fully prepared to buy the ring I was surprised that they wouldn’t let me in and instead said that they were closed!It is important to understand that not every customer is coming to Lao Feng Xiang to waste the time of the store. Sometimes we are not ready to by on the spot because the item we need to buy is not yet in the store. So we keep coming to the store because there is always a chance that there are new pieces that might be what we are looking for. This was the case with the 18 gram 24k ring that the sales girl showed me. Also if the store hours says that they close at 6:30 pm and we arrive at 6pm it is very confusing. The manager understandably for angry with me because I was knocking on the door trying to get in because I wanted to buy that ring. As a result I was not allowed to shop at the store anymore, because of the review I wrote at the time, reflecting my experience at the time.It is here that I want to point out that I do NOT like writing bad reviews. It can hurt a business. That is not my intention. I only want Lao Feng Xiang to succeed and this is why I have updated my review.I SINCERELY believe that when we, the customers share our real-life experiences it can only help a store in improving the experience for the next customer. As such I wish Lao Feng Xiang the all the best, they are a GREAT STORE with amazing staff and beautiful jewelry
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January 2023 by Elleny Wang
Yesterday, I passed by the store and was attracted by one of their rings. I felt warm and comfortable as soon as I walked in. Miss Toni was very patient and careful in trying it on for me. She also gave me a lot of professional knowledge. When I checked out, she couldn't The price was reduced so I asked the handsome manager Chen to give me a very heart-warming price. I was very satisfied.
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January 2023 by 王霖霖
Ms. Vicky is so nice and patient in introducing the matching items. . ??When you come to Lao Fengxiang, look for Miss Vicky. .
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January 2023 by Becky Lin
It was a great shopping experience! The manager and all the staff that I met there were all friendly and helpful. Thanks Lao Feng Xiang for their high quality jewelry, and thanks Elva for her professional recommendation and help. Fell in love with my jadeite and nephrite pendants from Lao Feng Xiang!
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January 2023 by chang gao
I have purchased many times and the ladies there are very nice, very attentive and patient. Every time I have a good shopping experience, I will come back to buy bracelets and necklaces in the future.
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January 2023 by Wenfang Li
This is a great store, the service attitude is very good, the manager is very enthusiastic❤️, and he even refurbished my gold bracelet.
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January 2023 by Anna Lin
This is a very cautious store. You can't even open the door, so don't expect the arrogant clerk to open the door for you.
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January 2023 by Mark Zhang
They really need to improve their service, the quality of the service was so bad, and the staffs there were so rude. Their attitude seemed like they didn't want to make any business. Two staffs just stood there and watched the customers to push the heavy door. When I asked them to show me something, I didn't see any enthusiasm. Their attitude made me not want to make any purchases there, so I went to the next store, and made the purchase. I decided to buy gold every month, so this store will lose me forever. Hope the manager can improve staffs service and change their attitude.The female salesperson in the store has a very bad attitude and looks very arrogant and doesn't want to do business. All I can say is that you won’t make a penny from me.
