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October 2023 by Irene Moon
I got a flat tire nearby and came here to see what’s wrong. The employee told me to give him the wheel lock key and he took out the tire to check. He told me I need a tire and I decided to go to another repair shop since this place had used tire only in stock for my tire size. When I was about to hand him $5 for appreciation, he told me I have to pay him $20 for taking out my tire and checking. I’ve had flat tires few times before and never had to pay for the same service. If he told me it will cost me $20, I would’ve gone to another repair shop. This is a terrible way to do business when you perform the service without informing the customer the price and then forcing the customer to pay after.
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May 2023 by Amenda Almonte
Guys a liar. Tried to “make it up to me” by cleaning my car.Staged a whole oil leak in my car and sent me a video. Which didn’t make sense considering how long I drove it with my oil light on. If the leak was that massive my engine would have been done. Went to another mechanic and was told the real problem and saw absolutely no leak to the degree that this “video” had. I put the two and two together and he was going to charge me for a massive job to just fix a much cheaper problem but never tell me it was that. Boasted about how people travel from different states to see him. Chances are if you have to tell me you’re so great, chance are you’re not.
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March 2022 by Chris Pro
Dont waste your time.Was told one price to buy and install two tires and was charged an additional 25 dollars when done. The worse part was that the owner had an attitude when I questioned him about the additional cost. You would think the owner would know how much he charges for tires. Never going back.
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January 2022 by Susan G.
Ripped me off Never do business with them again Dirty business Thiefs Tried to get paid twice once from me and then told insurance company he never charged me when he clearly deposited my check one day after I wrote it Before and after he ripped me off this guy Louie says quote "trying to be nice" after an overcharge of $3000.00 Horrible business never again. Dirty thieves
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November 2021 by jian ming Li
This shop is dishonest with pricing. I went there for some work on my car. Owner says going to cost around $150-$200. The mechanic charges me $280. Will not come back.
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October 2021 by Joan P.
Excellent work. My car looked better when I picked it up after repairs than when I brought it in. Can't recomend it more highly. Nice people who work with you and the insurance company,
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October 2020 by A D.
Excellent, Thorough, Professional, Courteous Traveling from out of state to buy a car, Mr Kim fit a pre-purchase inspection in on a Saturday morning. He took the time to discuss the vehicle and the process prior to starting his work, he was very patient and attentive from the beginning. He took the vehicle on a test drive, afterwards performing a complete and thorough inspection. After he completed his work, with the car still on the lift, we walked around the vehicle and he explained his opinions, observations, & concerns. He took the time to listen and answer questions, making sure everything was addressed. In the end, charging a very fair and reasonable price. Simply, I cannot overstate how professional, knowledgeable, and thorough Mr. Kim was. I have a great mechanic at home, but any & everyone looking for a great mechanic in the Richmond area would benefit from going to JK Auto Care.
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August 2020 by Heidi L.
Ladies, if you are looking for a good auto shop that charges fair prices and won't talk down to you/take advantage of your gender stereotypes, then this place is for you! Excellent customer service and car care. I will definitely be back!
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March 2020 by Tom A.
A great family run service shop for all makes and models. "J" and family welcome you in and treat you like a valued customer. Any promises made have been kept in a very timely manner and they have always made time to fit us in. We recently had an issue with a window that didn't go up and they were able to find a replacement and repair it within a day. They even kept the car inside overnight so we didn't have to worry about rain getting inside with the window being down. I'm happy to give them my business with two vehicles we own. You should too.
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March 2020 by Joe Stevens
Excellent shop! Excellent staff! Had my tires in stock and installed same day at a fair price. Would recommend to anyone and will return again.
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March 2020 by Marry Pham
Very good service
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December 2019 by Lory M.
We were recommended by my car expert ex to take my brother in law's car here to get the care it required. It had gotten dented and scratched while parked in a parking lot and when he got into a fight with the hydrant backing out of the driveway. It's a nice lease RR so we were worried giving it back that way. Highline did an amazing job-it looks perfect!!! Now a year later I have the same issue with my lease car. Louie waked me through process from start to end. It went through my insurance without a hitch. Louie even dropped off my car at dealership on time. It is a 5 star experience service with Louie and Highline!
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July 2019 by Matthew Mione
The most honest, trustworthy and professional mechanics I have ever met. The prices are very reasonable here and the staff is always so friendly and accommodating. They even wash and vacuum your car... now that's service !
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June 2019 by Kelsey B.
I would definitely recommend this auto care center to anyone asking for advice on where to go. As a single woman, and I'm sure many other women can relate, whenever I have to take my car in, I am usually a target for jargon and unnecessary repairs in order to make more money. This was honestly the first time I did not feel like a target. Jae Kim was very honest, and did not pressure me at all. He took the time to explain to me exactly what was going on with my car, and even a timeline of when he felt repairs would truly be necessary. I brought my car in just for an overall maintenance inspection as it's a pretty old car (2001), and I left with a game plan of when I needed either needed to make repairs or start looking for a new vehicle. Thanks so much JK Auto Care!
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May 2019 by Rich S.
I parked my car in a garage which unfortunately scratched up the paint and dented in a fender on my car. When the garage told me that I would have to get the work done at Highline, I was initially skeptical as I would have preferred the dealership and was sure that the garage was referring me to a cheap option who would do shoddy work. Fortunately that was not the case. The guys at Highline are absolutely top notch. The workmanship and paint were perfect and only took a few days to complete. Apart from the body work, I also had them put a UV filter on my windows and windshield and some light tinting on the rear windows. Everything was great. Fantastic communication from a high quality shop. While I hope I never do, I would absolutely go back to these guys if I needed body work.
