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August 2024 by Angela ding
Terrible service on the phone with a lot of attitude, they don't understand anything you ask. They really should hire people with proper knowledge and human decency!
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August 2023 by Angel T.
Terrible service over the phone. Called to make an appointment with a notary and they were not even able to provide availability for a month in advance. Said to call on the same day to find out if the notary would be there. Useless.
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July 2023 by Seraphin Puma
Beware of Sarah - If you are thinking of getting account services, please think again. The bad reviews are true, they don't have great communication, (they don't speak great English, which wasn't the problem) however, their communication skills to finding a solution is incredibly bad. 1) When you ask a question on certain things, they do not do communicate clearly or in a way that makes sense at all. 2) When I would schedule calls or following up information on my account with Sarah, she will CONSISTENTLY miss our appointments, leading me to follow up for 2nd or 3rd time. I get everyone is busy, however this has happened over 6 times, which is to say that the customer service here is not at all good. 3) During tax season of last year, when asking questions in a calm manner to Sarah, (obviously I am not the expert, she is) I think she took it as a negative, which prompted her to shout at me! What kind of accountant / manager has those qualities? When I addressed it to her, all she said in response was "okokoko, byebye" and transferred me to another staff who had no idea what was going on. Super unprofessional.I've read the reviews and thought she had some change of being great, but after the failed follow ups + yelling, I have to say she is the WORST manager / accountant I have worked with. Left a very bad impression and I hope she learns to not yell at her clients and instead, find a solution in a calm manner.Very disappointed. Take your business to other HR Block, I wish I can support this franchise but Sarah has made it impossible.
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May 2023 by Angel Tavarez
Terrible service over the phone. Called to make an appointment with a notary and they were not even able to provide availability for a month in advance. Said to call on the same day to find out if the notary would be there. Useless.
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September 2022 by ryu zaki
if nobody speak english, just said it clearly
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April 2022 by Andros E.
Terrible terrible place. The tax representative had no idea what she was doing, completely impersonal and Samantha didn't even care to explain anything at all about what she was doing. Miss Long Island completely. And they charged me three times
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August 2021 by 孔麟杰
Such bad service at all
Bad conversation for clients
Even if u just send files , they will charge u 100 dollars
Don't go to this newspaper
People change all the time
Worse year by year
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July 2021 by David Barnett
Bad smells
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June 2021 by branden davila
Never filed with them this year but I gotta say STRAIGHT CROOKS AND RIP OFFS!!!!
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June 2021 by Hussar Guard
very good service
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June 2021 by Gerald Franco
Rose is excellent
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April 2021 by Jean Chu-Hsu
I have built the trust with Sarah, my tax prep agent. over the past 10 years.
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March 2021 by liladhar ved
VERY GOOD SERVICE FROM MRS SARAH
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October 2020 by Victoria Rivera
Very helpful
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April 2020 by Mason YOU SCAMMER
referral
