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October 2024 by Mansi S
I stay close to this place but the attitude of the receptionist is why I immediately changed , it’s been almost 3 years now
. If I am being treated that way, imagine people who don’t have patience with fur babies, they can’t speak ,
It was one of the best decisions to change, as we met one of the best Vets at another place. 30 Minutes drive but it doesn’t affect me AT ALLAs my fur baby is in better hands and I live the front office receptionist, so so welcoming.
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October 2024 by Vikki Moscato
I trusted Dr.Cohen and Fresh Meadows Animal Clinic for all of my husky Coby's health needs from the time of our first visit. Unfortunately Coby crossed the Rainbow Bridge last year but Dr. Cohen and his staff were always wonderful with him. He lived a pretty long life for a husky (14 years) and when the time comes to welcome another pet into my life I would definitely use Dr. Cohen again. Thank you to the staff and Dr. Cohen for all the years that they took care of Coby.
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October 2024 by M B
Terrible attitude by the receptionist. Judging from many other past reviews, this seems to be a common trend with a few exceptions. I simply asked a very general question over the phone and off the bat, the receptionist came back with a very condescending tone (could almost hear the eye roll over the phone lol). I know I didn't ask anything outrageous since I called 3 other vet clinics before, asking the same question and they were all very kind and courteous replying to the same exact question. (I called at noon on 9/17)
I know some vet receptionists are dealing with calls nonstop but.. at the end of the day you're a client service, no? If they can't respond with some modicum of politeness for a simple, general question, can you imagine how they'd treat you and your pet when there's an actual emergency? I'm surprised they don't train their staff better given most clinics out there are having trouble competing against the onslaught of VC & PE backed vet clinic chains that offer fancier services w nicer facilities..
UPDATE to the doctor's reply: Sigh... the negative review is NOT to do with the context (the fact that you couldnt give me an estimate over the phone, some other clinics said the same thing). The review was due to the WAY your receptionist conveyed the exact message you typed out in your reply.
Let me make it super clear.... a person can say the same word, for instance, "Thank you!" in either the nicest way, or the haughtiest way ever. What you say, the words, the context, in most cases, doesn't matter as much as HOW you say it. The way the communication is dealt with, can alleviate and mitigate even the worst news to customers. (and for a place that deals with difficult situations, presumably very frequently due to sick or dying pets, it is telling, that your receptionist, 'the voice' and frontline 'face' of your operation can't wrap this concept around her head, and has clearly explained away my negative review to you as "it's the fault of the customer, there wasn't anything I could do, she just wasn't happy that i told her we don't give estimates" ).
Your receptionist explained what you typed out, pretty much the same words, sure. The problem was in the WAY she communicated the exact same context, with clear annoyance, condescension and attitude oozing through her tone and curtness. I felt like I was getting a lecture from an annoyed, angry teacher telling off a pupil, as she explained why you guys don't give estimates.
The fact that you don't understand this simple fact, and did not even imply that you will try to re-train your receptionist or staff speaks volumes about your approach to customer service and the trickle down effect that that has to overall operations.
PS. I merely mentioned the other VC funded vet clinics because I volunteer at vet clinics, actually, and may vets mention worrying about competition, and its hard to compete when they have more ammo in the bank. Hence, I'm curious why you don't want to try to fix the easiest of things to tackle like improving your staff's attitude and demeanor? (Costs zero vs trying to change pricing or what you offer).
I also dog sit for many dogs and many of my pet owners are switching to these "fancy" clinics because of ease and niceties they offer. And guess what? Even if the vets experiences or abilities may not compare, as im sure they dont (and I only know that bc I've volunteered at long-standing vet clinics in Manhattan) they for sure have their customer service staff trained to a tee, which is why they keep attracting the newer pet owners out there, bc at the end of the day, when you first look for a vet clinic as a new pet owner, you really can't tell the difference btwn all the vets' expertises out there. All you're going for initially is the routin
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October 2024 by Brenda Yee
The staff at Fresh Meadows Animal clinic made every effort Boris was well taken care of during his procedure. He is very well loved there.
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August 2024 by Shawn F
Amazing staff. My dog Gizmo loves them all. They are so caring and compassionate for their clients. My dog is happy to see the Doctor because of his gentle caring treatment. Definitely one of the best Vets.
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August 2024 by Rosendo Medina
I fell the customer service is better than before
I can trust them more.
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July 2024 by Eulanda Powers
I love this clinic , the whole entire team is excellent, kind , compassionate. They really love and take great care of the animals as if they were there own.
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July 2024 by Frans C.
I called in for an estimate on spaying, front desk rep let me know I'd have to come in first for a visit which I was ok with. Started booking, she let me know there was a 40$ deposit and me, not having my credit card on me, I mention i'd have to call right back. She doesn't even respond, hangs up the phone without even letting me finish the sentence......
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July 2024 by Brittney Lenhart
Couldn't recommend a vet more. we saw dr cohen and amanda who listened to every concern we had and then made a diet plan for my cat who needs to lose two pounds. I am deeply appreciative of the care and consideration they took and how gentle they were on our cat. They also are really fairly priced compared to all other vets we've been to in the area. So glad to have found our primary vet finally after kissing a lot of toads.
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June 2024 by Annika C
Thank you to Dr. Cohen and the staff for their excellent care of my cat, Cali, during his recent dental cleaning. I was quite stressed about the procedure, particularly because it involved anesthesia. However, the kindness and attentiveness of Dr. Cohen and the staff eased my worries significantly. They promptly called me after the cleaning to update me on Cali's condition and informed me of the pickup time. Additionally, the service was punctual, and the cost was reasonable and much more affordable compared to other clinics in the city. I am extremely grateful for the exceptional service and am confident that I will become a loyal customer. Thank you!
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May 2024 by Mi Hae
The vet and staffs are reliable. Especially, Dr. Cohen is strait forward to the point. I and my dog don't go there to be socialized. I want someone knowledgeable and experienced. This clinic really suits all my needs. Quick follow ups, reasonably priced and time punctual. My only concern is that It is a one doc clinic. For regular check ups, I can wait. But if it is an emergency, it should be tough to get in.
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May 2024 by Lena Hughes
The staff there are very nice with me and Roxy my Cat. And also the the vet is good. He let me know that Roxy good health. I’m little behind with health check up. But I look forward to take her there very soon. Thank you.
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May 2024 by Crystal L Robles
I've taken all of my cats to Fresh Meadows. Dr. Cohen is thorough, caring, and always outlines my options if any follow-up is required. Great place.
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April 2024 by Luke liu
Very friendly
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April 2024 by Sarahi Almonte
Great doc! Excellent staff! Reasonable prices!
My dogs and I are very happy to have chosen Fresh Meadows for our vet care.
