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October 2023 by Crystal Rivera
I called last minute because my husband and I had an issue with another company canceling on us last min and they were so accommodating, Connie helped me and she was so sweet she got me a rental near house she helped me book last minute over the phone she was so nice to me and so patient. Very nice company can’t wait to pick up the car tomorrow thank you Empire!
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March 2023 by CarLos Cano K.
dont ever go to this place went in with cash to purchase a car bad experience told the salesman what I wanted to spend and on what and he shows me totally different cars didn't offer any water,coffee so walked out and went to Ramsey Nissan and it was the best experience and drove out with a brand new Nissan Altima CASH PAID people go to Ramsey Nissan they are great there
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January 2022 by Bertha M.
Don't ever ever rent from this place EVER. One of their vehicles crashed into my parked car (all caught on video) almost 2 weeks ago. They were unable to provide insurance information. No help what so ever...Kenny the Manager never called back and don't get me started with Makeda who stated to say she was an claim adjuster and knew nothing...extremely rude and no customer service whatsoever. Horrible service. STAY AWAY people. I will be seeing them in court so that this doesn't happen to anyone else
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November 2021 by GSV Business
We had a wonderful experience with Empire Rent A Car! The customer service rep was knowledgeable and placed us behind the wheel of the perfect vehicle. Clean courteous, and the staff was very helpful with all our needs. Would definitely recommend!
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August 2021 by Modesto V.
I would give it a better score ,enterprise has too many locations so the experience will vary .
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August 2021 by Margaret O'Hara
This was the 2nd time renting a big vehicle from them. This experience was better than the last. Arturo at the LIC location is great. He is very informative, fair & professional. I know for me and my big family the least thing that we want to stress over when going on road trips is the car rental. Our experience at Empire does just that….they make our experience a happy 1! Highly recommend them! ?
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August 2021 by Margaret O'Hara
This was the 2nd time renting a big vehicle from them. This experience was better than the last. Arturo at the LIC location is great. He is very informative, fair & professional.
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August 2021 by Kayla Schwartz
My husband and I have rented cargo vans from Empire two times - to take our son to and from college (he has a lot of stuff.) Empire was the only place I could find that had a cargo van with seats for the three of us. They also offered the best price I could find in the NYC area for a cargo van, regardless of the number of seats. This time around I learned when I called to reserve the same van, that Empire was no longer renting out cargo vans with more than two seats.
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July 2021 by Lanice Glover
They keep hanging up the phone??♀️
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June 2021 by Alexandra Leighton
I’ve rented from Empire R. A.C.for the last six or seven years. It’s the best place for cargo vehicles hands down. The customer service is exceptional. The check-in and return procedures are simple snd efficient. The vehicles are always clean and in good repair. I can’t say enough good things about Empire. My favorite location happens to be L.I.C. But I’ve picked up and dropped off at others in the area and always had a five star experience. You can’t go wrong at Empire.
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September 2020 by M. Oquendo Business
I Want to take The Time To Thank Empire R.A.C Because of Their Quality, Instant Rapid Service. The Owner Attended Us with Great Atmosphere Great energy. Makes you feel welcomed As Soon As He Speaks w you. After Rental Purchase from Owner; The Car Rental Representative, The Young Man, Who Attended Us Was Super helpful And had great Knowledge of vehicle & Service. Well Spoken & Informative. I see Him Possibly with His Own Rental Service One Day Def. My family Trip Was Awesome, because the car was awesome! Comfortable. Sweet Drive! Highly Recommend! Will use the service again. Thanks Guys! #Bronx #Empire #RAC
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August 2020 by Jodi Z.
This is the second time I used Empire to rent a van. This time I was taking two kids to college and was afraid I would not have enough room. Ian was AMAZING and helped this panicked mom realize he would have the perfect van for me and he did. I couldn't give him an exact date until we knew the kids were going. He was so patient and told me not to worry. He took great care of me and my family and I will continue to use them. The van was comfortable, spacious, and drove beautifully! Everything about Dealing with Empire was great!
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June 2020 by Maisha Warner
I wanna thank the Empire staff for their GREAT customer service. Keven, George and especially Michael Holmes for going above and beyond his call of duty to make sure the services were rendered. This company is highly recommend it!
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November 2019 by Yisroel Kornbluth
Good company and very helpful staff
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November 2019 by Antonio Farella
First Class Service This company is A++++++++++ I have rented multiple trucks on different occasions. I have also rented different trucks for different tasks from box trucks to 15 passenger trucks. The variety in inventory is one of the strong points as well as multiple locations makes them superior to competition.. The customer experience is top shelf!!!! Check in and check out time is fast and easy! All the trucks are up to date and clean every time... I would never use any other rental company..........
