Citi

Most Recent Comments

• April 2024 by Aria
  Convenient ?
• March 2024 by Alex Kim
  This branch is a bit out of the way for me but I make my way here whenever I need to go to a teller. Jiantao Zheng is always courteous and eager to assist. Banking wouldn't normally be described as a pleasant experience by most but Jiantao makes every visit worry and stress free.
• January 2024 by JC Illera
  This is the only place I used my card to get money from ATM , I don't used my card anywhere else , not even for online shopping , AND MY ACCOUNT IS BEING CHARGE TWICE ALREADT FOR ONLINE SHOPPING " CAPITAL ONE - AMAZON " with a Asian woman's name , not accusing the bank place , but is sooo weird ? ? ? ?
• September 2023 by Victoria Chen
  Very nice and professional staff . Especially the mortgage broker Poay she is very sincere and responsible. Such a nice and sweet person ! I feel so lucky yo know her and she really helps a lot !
• March 2023 by Anna Chen
  This is the only few times I’ve ever written a review but this place has horrible customer service. I waited in line for one hour and five minutes; I had no issues waiting but when I got to the person the lady gave me an attitude and glared at me. I was patient and tried my best to ignore her clear impatience. She looked like she didn’t even want to help me and barely cared to help me. She was extremely rude when helping me create an online banking account. In the middle of the process she told me to get out and complete the rest of it myself. I wasn’t going to argue with her so I did as I was asked to. I ran into some issues and came back to ask a question and she was angry. At that point the rudeness was enough and i started to get a bit irritated and told her id give her one star. She said that was fine. Since there’s no link I got to rate her, I’m going to do it here then.
• February 2023 by Minsoo Hyun
  Cashiers are kind, efficient, mostly busy.but speedy handling, Thank you
• February 2023 by George Attwal
  They never stay open till 5pm...they always close early which is disappointing especially for those of us who have to work and need banking services.
• February 2023 by kathy Kang
  Waited for almost an hour, no staff came
• November 2022 by Jackie Lorenzo
  This branch is my go to branch, its always clean and they have employees who speak Spanish(this is great for my elderly parents).Jenny Vera is always eager to help my parents and has the patience to explain my parents questions.We definitely appreciate the great service we receive at this branch thanks to Jenny.
• August 2022 by Wai Man
  I had an appointment with a associate at 10:00AM. I arrived early and signed in, marking "YES" to the appointment column and by 9:50 she was helping someone who was there before me. Then another associate approached me and offer to help and start to marking off the names on the clipboard.I figure since the banker I had an appointment with is helping someone it might be a while before she can help me. I am not complaining about her. I know they are busy and time management is hard depending on each customer needs. Since another banker approached me to help I figure why not as I don't have language barrier. so I don't I don't really have a preference who is helping me. I just want to be in and out ASAP.After a while that second banker was saying in a condensing tone since I made an appointment with another banker why did I let her help me. She said she had other appointment to attend too. EXCUSE me, I told you I had an appointment and it was written in the paper. She said that I did not tell her I had an appointment. If you really look at the freaking clipboard, it is was marked YES on the appointment column. If you had other appointments why did you offer to help in the first place?So if you have an appointment with banker A you can't be help by banker B or C even though A is busy? Why such a STICKLER to the exact banker you had an appointment with??? Does one get commission for the appointment? My guess, I think the CITI corporate track performance and the appointment made online are tracked. Banker A said she will cancel my appointment. Most of the time there is a survey after your visit to the branch. One CITI banker from another branch told me that anything marked below 8 on the survey is not good. So mark according.It is tougher visiting a bank than seeing a doctor these days. One Chase branch weren't able to help unless you had an appointment. Bank of America only has two tellers in all the 3 branches at Flushing, no matter the size of the branch or with line out the door. I came to this branch because the one at Main Street is super busy. I know this is a small branch with 3 or 4 bank associate (at least they have more tellers than BOA). I made an appointment because I know it can get busy but getting reprimand for not sticking with the person I had an appointment really left a bad taste in my mouth. I just want to be out ASAP. I didn't know it is a big no no for others to help if you had an appointment w/a specific banker. Can't imagine what will be the repercussion if you are late on your appointment. Next time I will try the branch at Bell Blvd. Not sure if it is any better because the big picture is that corporate micromanagement is really affecting service render to customer.
• August 2022 by Martin Friedman
  Always a pleasure doing business there
• August 2022 by Wai M
  I had an appointment with a associate at 10:00AM. I arrived early and signed in, marking "YES" to the appointment column and by 9:50 she was helping someone who was there before me. Then another associate approached me and offer to help and start to marking off the names on the clipboard.I figure since the banker I had an appointment with is helping someone it might be a while before she can help me. I am not complaining about her. I know they are busy and time management is hard depending on each customer needs. Since another banker approached me to help I figure why not as I don't have language barrier. so I don't I don't really have a preference who is helping me. I just want to be in and out ASAP.After a while that second banker was saying in a condensing tone since I made an appointment with another banker why did I let her help me. She said she had other appointment to attend too. EXCUSE me, I told you I had an appointment and it was written in the paper. She said that I did not tell her I had an appointment. If you really look at the freaking clipboard, it is was marked YES on the appointment column. If you had other appointments why did you offer to help in the first place?So if you have an appointment with banker A you can't be help by banker B or C even though A is busy? Why such a STICKLER to the exact banker you had an appointment with??? Does one get commission for the appointment? My guess, I think the CITI corporate track performance and the appointment made online are tracked. Banker A said she will cancel my appointment. Most of the time there is a survey after your visit to the branch. One CITI banker from another branch told me that anything marked below 8 on the survey is not good. So mark according.It is tougher visiting a bank than seeing a doctor these days. One Chase branch weren't able to help unless you had an appointment. Bank of America only has two tellers in all the 3 branches at Flushing, no matter the size of the branch or with line out the door. I came to this branch because the one at Main Street is super busy. I know this is a small branch with 3 or 4 bank associate (at least they have more tellers than BOA). I made an appointment because I know it can get busy but getting reprimand for not sticking with the person I had an appointment really left a bad taste in my mouth. I just want to be out ASAP. I didn't know it is a big no no for others to help if you had an appointment w/a specific banker. Can't imagine what will be the repercussion if you are late on your appointment. Next time I will try the branch at Bell Blvd. Not sure if it is any better because the big picture is that corporate micromanagement is really affecting service render to customer.
• June 2022 by Joon Huh
  Depositing cash takes forever. Compared to other bank, Citi's atm machine is really bad.
• September 2021 by 허준
  Depositing cash takes forever. Compared to other bank, Citi's atm machine is really bad.
• June 2021 by Junaid Kapadia
  Belinda and her staff of Emily, Jason and co are exceptional. They assisted with multiple requests and resolved our requests in a professional, timely and courteous manner. We will definitely be returning to this branch in the future.