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April 2024 by Henry F
It is recommended that the ATM machine be available 24/7, rather than being unavailable when the bank is closed.
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April 2024 by James Washington
As I stepped into the bank this afternoon, I never anticipated the ordeal that awaited me. All I wanted was to withdraw my hard-earned funds, but what ensued was a disheartening display of incompetence and disrespect.
The teller, an elderly Asian lady, seemed determined to make my transaction as arduous as possible. Despite providing thorough verification, including showcasing my Capital One app account balance, she insisted that my money had not cleared—a blatant falsehood that left me incredulous.
Frustration turned to disbelief when the manager, a Hispanic woman, was called over. Rather than swiftly resolving the issue, she callously instructed me to wait, leaving me feeling utterly dismissed.
That was the final straw. I left the bank immediately, demanding the return of my card. Little did I know, the ordeal was far from over. Just ten minutes later, I discovered a hold had been placed on my account—a petty move that only added insult to injury.
In the aftermath of this appalling experience, I urge others to seek refuge in institutions like JP Morgan Chase, where dignity and respect are upheld. No one should ever be made to feel like a second-class citizen, especially when entrusting their finances to a supposed bastion of service. I'll be closing my account this week!
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February 2024 by Jennifer Huang
Eugenia Huang is an agent ambassador at this branch and is a wonderful person to work with. They are patient, thorough, understanding, and very personable. These 5 stars are thanks to her!
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February 2024 by Nok Lee
I attempted to visit this branch to use the atm and could not get in. There were other people who were also trying to do the same. A female staff person eventually came out saying that the bank is closed. I explained that I only wanted to use the atm and was informed that apparently atm use is not allowed either. The bank is completely closed. This is ridiculous and what's the point of the atm if they won't allow customers to use it when the bank is not open?
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February 2024 by yufu song
The service of this bank is very bad. When we went to do check business today, a child was touched on the head. They didn't care and blamed us. It's so bad.
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February 2024 by Zzz Zzz
ATM so bad
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January 2024 by PeiYong Chen
This is the bank with the worst service, bar none.
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January 2024 by Serenity
Will no longer be utilizing any credit cards from this bank. My husband got his first card from them 3 years ago to build credit. His credit limit is very low and after three years of using the card with on time payments, every credit line increase request has been denied. We called customer service and none of the agents are able to assist. They are a joke!
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December 2023 by ks Chen
Not polite, it's all in vain. I just said to make a call.
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June 2023 by liliy xu
Is the customer service station in the lobby a decoration? She asked me to stand at the window and listen to her phone calls for 45 minutes, a sick old woman?
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June 2023 by Ron Li
The counter staff had a very bad attitude. It's hard to understand how such poor and unprofessional bank customer service can exist.
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June 2023 by My Nguyen
Provided wrong information. Too bad it us a convenient location.
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May 2023 by 喜
the atm machine was testing my patience
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April 2023 by Jason Yu
The bank receptionist has the worst attitude I've ever seen, so rude and impatient.
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December 2022 by Carlos
Went in to open an account. I stood there for 20 minutes waiting for someone, all the employees saw me but no one came up to me. Eventually I decided to go up to one of them and asked if I could open up an account. All she said was "You need to open it yourself". Very poor customer service. Everyone in this branch needs to learn some manners.
