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“Incredible, the kind and polite treatment I received at this USPS office, the 2 ladies who helped us, my respects to them.
The Jackson and Forrest Hill Ofcs should learn how to treat a client”
“I travel 30 minutes every week to this post office. I prefer going to this one because you will be in and out. The 2 women that work there are wonderful. It’s worth the drive.”
“I had the first time passport application here. showed up little early than the appointment time. No lines. Shayne was the clerk who took care of my application, very professional and with lots of patience. The process was quick, around 15 minutes. There's 15 minutes street parking in front of the post office, and 1 hour parking in the area. I had no problem with finding parking.”
“Will and Keisha are the best Postal workers in the Post Office system. I have dealt with many post offices between Brooklyn and the Bronx and they both are the nicest and most professional of all the employees I've dealt with. The Post office should have them give classes on courtesy and professionalism. Thank you for your great service.”
“I have nothing but good things to say about this place. I ought to know because I’ve been coming here for 37 years. The lady that was a bad clerk years ago is no longer there because her husband left her and went back to Korea by himself and then she retired. The staff now is very nice and accommodating. I’ve seen many employees even retire at this place through the years , that’s how long I’ve been coming here.I have nothing but good things to say.it’s also a safe place to get my eBay packages delivered. Too many porch pirates ( thieves) in the building I currently reside in .”
“After having a bad experience trying to get passports done at another usps. We came here to hoping to get it done. Gary helped us with a smile very pleasant and knows what he's doing. Had all our things in order very quickly.”
“They are amazing in here ! Most respectable and wonderful human beings working here . Especially John . Best experience I’ve ever had in a post office and I come here almost every week”
“Outstanding! The passport process here is excellent and completely different from other locations. If you want to receive your passport with exceptional service (which should be the standard at all USPS locations), I would recommend it 100%.”
“My staff, friends and I have been to this place many times and that the last time went there was to buy stamps and put in on the envelopes and mail it out. The people that worked there are nice friendly and kind.”
“It's the best place to apply for a passport. I arrived a day before my appointment to pick up a form, and the people there are so kind and polite. The next day, I arrived with my son to apply for his passport, and Jazmin is such a kind person. She helped me with everything and was so patient when taking my son's photo. If I could give her 100 stars, I would.”
“I love the staff like family and 5 stars aren't enough. I wish people would realize how difficult the year has been for the workers and appreciate their dedication to our community. From October through December they deal with an incredible number of packages. In January they are extremely busy shipping Holiday returns but... in 2020, the pandemic hit and online orders skyrocketed causing them to work at a holiday pace ALL YEAR LONG! Some patrons complain when they show up and the doors are closed but that's only when they are short staffed and the only workers use the time for the lunch break they are entitled to. There's always a sign letting you know what time the doors will open again. If you show up, share a smile and a word of encouragement. They're wonderful people with friendly personalities.”
“I’m a regular here and can I just say, I appreciate the staff that works here so so much!!! Thank you Mary who always goes above and beyond with her Stella customer service! I am always greeted with her smile! :) Thank you Sean and Ozzy for always being so helpful with all my packages and PO Box. I appreciate you all! :)”
“We had an excellent experience at this office. The staff provides outstanding customer service, and the place is nice and clean. Special thanks to Mr. Garry,he is very knowledgeable, professional, and humble. Highly recommended! Thank you guys”
“Vanessa was the ONLY postal worker in the facility working in front. She handled all customers (passport and regular customers). She did a phenomenal job, kept her composure, was kind and super helpful! 10/10 would recommend!!!”
“I don’t know why there are negative posts here. I just left and was cared for Robert, one of the 2 agents working . The line moved fast, the pleasant smile and welcoming was greatly appreciated . This is a 4Star post office . Don’t believe the negative posts.”
“I want to express my great gratitude to the lady clerk who helped us prepare passport documents yesterday! Thank you very much for your patience and cooperation. She took some extra time to explain us the steps, we went through third party “rush passport”. Clerk explained us step by step what we should do and how to do it. We wouldn’t be able to complete it without her ! She deserves a raise for sure , people like her is a very rare thing nowadays, that makes you still believe in humanity !!!! She knows her job and loves what she does. Thank you soooo very much once again !”
“Line moves fast. Isabella, the lady with the unkept hair, and sunken eye bags is rude and dry. Whereas, the woman with long grey hair is quick, kind and straight to the point. I didn’t catch her name it starts with a M, but give her a raise!”
“I think this Post Office in Queens offers the best service. The staff is courteous and go above and beyond to make sure your paper work is in order. I had to go there a few times and I was impressed with their service.. I have sent a few people there and they were also impressed with the services. Great job ladies ???”
“I have always found my visit there to be short, and the staff always helpful, and courteous. On rare occasions, when the line is kind of long, it moves along quickly.”
“Eddie helped me with my children’s passports and he made the entire process so easy. He answered questions about the paperwork and was knowledgeable about a unique situation we were dealing with. He was meticulous but everything was done quickly and perfectly. My daughter is 2 1/2 and my son is 7 months, they were both having a bad day because a lot had gone wrong, but Eddie made it brighter. He was extremely kind and patient with my both of them. In my opinion, Eddie is worth more than 5 stars.”
“After having spent 25 minutes on a seemingly endless Post Office line on Flatlands Avenue in Brooklyn last week, this branch was a joyous discovery. Easy parking. One person in front of me, waiting for either of two tellers. Prompt, professional, courteous service. How rare.”
“I honestly don't understand why the reviews are so negative from other people. Coming from Brooklyn, this post office is a blessing in comparison to what I've dealt with in the past. There is usually never any rush so I'm in and out and there is also a parking lot as well. I've only dealt with two staff members who seem to be there regularly and they are both extremely helpful and kind. I've been mailing out everything from here the past few months and don't plan to stop in the foreseeable future. Keep up the great work!”
“It's a good place. All the times I've always been. They were kind and helped me and they are always there to get you out of any doubts I have seen comments. That they say that the staff gives a bad service I think that how you treat them they treat you are people and not all of us sometimes have a good day”
“Tania helped me with the passport application for my 5 months old. She was really kind and friendly. Gave me the right information and helped me right away with the application.”
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“As a new client to this post office, I was very pleased with the service I received today. I went to this office to apply the passport for my daughter...
Michael is the person who took care of my service. He is very professional and efficient. Most importantly, he is very friendly and accommodating.
I will absolutely recommend this particular branch to people who need passport service.”