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“This is a people centric bank Although the tellers change frequently the middle management and above is focused on the credit union members. That's what the customers of the bank are called. It seems people matter to this bank. Some things that I need they can't do, like foreign money transfers but they do 90% of what I need.”
“Friendly, professional staff and very easy to do business with. Ryne the Manager did everything he could to help me with my issues and went above and beyond with recommendations to anything he couldn't handle personally. Felt like I was apart of a community at this location.”
“My Fiancé and I found ourselves in a time sensitive situation. We contacted TEG and Maria V. was our loan representative. She was so understanding of our issue and went above and beyond to make sure everything went smoothly…even stayed after work hours when we were running late! Great customer service, very knowledgeable and thorough …overall awesome person will be looking forward to doing business with her in future.”
“I went in to day to make a deposit and Mary was extremely helpful and we had a good conversation while everything was being processed. She then went above and beyond to email their Mortgage Loan Officer for me to make everything even simpler for me. thank you mary! (Also they had blue lollipops today so thats a plus)”
“I have nothing but amazing things to say about Paola Aguilar and hope this gives her the recognition that she deserves. Paola has helped me through every step with getting a mortgage on several properties for my family and I. She is knowledgeable, professional, kind, and you can call her with any questions. She makes the process so easy, and I will continue to use Paola for all my mortgage and housing needs. She is amazing. Thank you.”
“I have been with Hudson Valley Federal Credit Union before they were actually open to the public and I have always been grateful for all the people who work there , they are always friendly and very helpful, as far as I'm concerned the best bank around”
“I left a review a few weeks ago, and to my surprise, I received a call from management. When I called back, I spoke to Erin, who was so apologetic about my previous conversation with CS. She understood my situation when I explained it and promptly reversed those fees as well. It was a huge help. I wish all their employees were that good. Thank you so much Erin for all you do.”
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“I was looking for a new bank and I liked the reviews I read about this bank. I met the branch manager this morning, Kathleen, and she was very nice, personable and very helpful. I needed personal and business accounts and Kathleen took excellent care of me. I highly recommend this bank.”