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January 2024 by Shelby Drumgold
Charlie and the staff at Skaneateles Jewelry are nothing short of wonderful. The communication was great, simply text if you need to. Charlie is extremely knowledgeable. He would not charge me for an appraisal on a vintage ring, that he couldn’t exactly identify the stone. Something practically unheard of these days. He took his time to explain to me why he reached his decision. If you’re looking for a jeweler, this is the place. I will definitely be returning in the future!
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December 2023 by Chris LaRussa
Great customer service. Timely, insightful. I like the “wish list” function for spouse/family member for gift ideas. Estelle and the other staff always have great suggestions, keeping in mind my wife’s tastes as much as our budget. I’ve never felt pressured or felt I was being “oversold”. I highly recommend them, and have not personally done business with any other jewelry shop in CNY in several years. I hope they remain in business, especially in my area, for many years to come.
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December 2023 by Michael Robert
Amazing experience!! Charlie and the team were incredibly professional and FAST!! My fiancé and I live about 5 hours south, and had some time to try and get her engagement ring fitted before Thanksgiving. Long story short, Skaneateles Jewelry got it done, and we were able to travel back earlier than expected. My family and friends strongly recommended this place, and I will continue to do the same. Exceptional service!!
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December 2023 by heidi keppeler
Skaneateles Jewelry is so wonderful to have in our village. Beautiful jewelry, and excellent service!Heidi AA Clothing Boutique
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November 2023 by Brian Smith
Bought our engagement rings from Chip 25 years ago. Just got it resized and we’re ready for another 25.
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October 2023 by Julia Ganson
Lovely staff and service for jewelry repair. I received personalized attention and suggestions for how to revitalize 2 pairs of earrings I have had and could no longer wear.
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October 2023 by Morgan Way
Charlie was so helpful through out the whole process. They have clear communication, are personable and I feel valued as a customer.
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October 2023 by Ben Bratek
Charlie went above and beyond to ensure that my wife and I were happy with our beautiful wedding bands. We couldn’t be happier with our purchase and the service we received. It really felt as though we were treated like family. Charlie and his team were very professional, courteous, and gave us their undivided attention. We will continue to come back for future jewelry purchases!Ben and Lan
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October 2023 by Darvin Varon
Enthusiastically great service with decades of expertise. No pressure. They clearly enjoy their work and enjoy interacting with their customers. Very helpful and cheerful during an evaluation.
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September 2023 by Carol Colvin
Our local family owned Jewelry Store closed a few years ago, and I have been looking for another family owned Jewelry Store that I felt I could trust. A good friend of my referred me to Skaneateles Jewelry in Fayetteville NY., and I’m so grateful she did. The minute I walked into the store, I knew I had found my new Jewelry Store. Everyone was so friendly and helpful. We didn’t feel pressured to buy or spend anymore than we had intended to spend, we were actually shown a few pieces than were much cheaper than we had in mind. I also loved that they didn’t try to rush us, but took all the time we needed to make our decision. I highly recommend Skaneateles Jewelry. Also a special thanks to Charlie, for being patient with us, giving us a few different options and showing us so many different pieces.
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September 2023 by William Joseph
Charlie and Meg are very knowledgeable, helpful and friendly. My watch repair estimate and repair were both carried out timely.My watch looks and runs like new!Thank you
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August 2023 by Tantianna Gleason
Charlie was so helpful with my engagement ring resize! So professional and knowledgeable. Best place to go! I’m
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August 2023 by Jean Appel
I recently brought a ring in to be sized. I was hesitant because the ring was a very significant gift and I wasn’t sure how the process would affect the ring. It turned out so much better than I expected!!! I was so amazed how Skaneateles jewelry was able to perform the necessary work and maintain the original design of the ring. Beautiful work. Wonderful experience from start to finish, professional, efficient and reasonably priced, I will never go anywhere else. Highly recommend.
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August 2023 by Jen Liddy
We stopped into the Fayetteville location to get new watch batteries for 5 watches and Charlie & Kim were able to take care of us right away. They were super helpful and did a great job explaining what each watch needed & why. Friendly, quick service too. Highly recommend.
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July 2023 by Jerry Romagnoli
Skaneateles Jewelry has been our family jeweler for years. Their customer service and attention to detail is unmatched. The selection of unique jewelry found in their store is beautiful, especially the Alex Sepkus Collection. We’re pleased to support such a wonderful local family business!