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October 2024 by Joe D
Nothing fit as it should have, and their insane hours make it impossible to try things on and potentially bring them back to get them fixed. Jacket was too tight, shirt was a size too small and unwearable, pants were comically large. Their hours are not actually what they claim to be on Google. We had to pick up our clothes by 5pm on a Friday, and they were due back by 5pm on a Monday. If you have to work at all, you will be in the same situation as me where you won’t be able to go pick up your tux and make sure it fits. I am now being charged $15 for not returning the cufflinks and buttons that I couldn’t event wear to begin with since the shirt didn’t fit. By the way, the pants in the photo below were “fit to me”. They are the baggiest pants I have ever worn, and the backs of them dragged on the floor because they were way too long.
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July 2024 by John Power
Very happy with their service
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November 2023 by Gay Marie Raftery
So grateful we went here. They provided personal attention to every detail, and they went out of their way to match my husbands tie color to the color of the my dress. I highly recommend and will definitely use them again.
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September 2023 by d rabin
Disgusting. Owner is rude. Store is outdated and dirty. Employees treated poorly. We rented 14 tuxes for a wedding and a $50 deposit was refused to be refunded when a loved one passed away TWO weeks before the event. Owner claimed the money had to be used for dry cleaning the tux. Just disgusting!
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August 2023 by Bruce R.
Disgusting business. Would never recommend. Owner is rude. Overpriced. Would not refund $50 deposit of loved one that passed TWO weeks before our wedding event!
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December 2022 by Melody Beau
The service was great! The lady who works there gave us choices for husband and kid to wear for the special occasion. I loved both of the suits ?. We found what we were looking for in Gino's tuxes.
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November 2022 by Sean McNeilly
The best around. Using them for over 22 years.
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October 2022 by Michael Anthony
Smelly inventory, understaffed rude owner Joyce. Had audacity charge 2late fee after a weekend wedding suit was back by Wednesday. Said I didn’t give adequate time to fit, meanwhileI spent 3 hours total here for fitting and dropOff. Right cuff off 2 inches, shoes smelled couldn’t even accept, pocket square didn’t match grooms party! White shirt was stained she had to change- does she just press items ?I got a staph pimple on my back from this tux on Sunday. Stay away, disgusting. Pathetic - pocket squares didn’t match party.
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June 2022 by Melissa Morales
The service was great! The lady who works there gave us choices for husband and kid to wear for the special occasion. I loved both of the suits ?. We found what we were looking for in Gino's tuxes.
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June 2022 by Samantha C.
Disappointed is an understatement! I have used this place several times in the past and even referred friends and family here although our last incident with this location was just straight out terrible! I used this tux place for my wedding. My husband, our parents, groomsmen, and ring bearer all went here to rent their tuxes. Needless to say every single one of their sizes was wrong. The workers mismeasured all the men and said that everyone "must've gained weight". It seems very hard to believe that 10 people all gained weight in the matter of a month! The staff was very rude and unhelpful. Would not recommend going here
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October 2021 by Andrea B
I understand that during the pandemic businesses are quite short staffed. But each and every time I went here, there was at least a two hour wait. My son had to travel from the city to get his fitting and was really pressed for time. He finally spoke up and asked if someone could just take his measurements that he brought from Men's Warehouse from a wedding he just attended. The owner (I believe) says he had to be patient because it was so short staffed. He/I explained that we were masked because we were immuno compromised and were uncomfortable waiting in the crowded room with all the other unmasked patrons. The owner said she was also immuno compromised (but not wearing a mask herself). When I went to pick up the tux to spare my son the aggravation, the young lady who takes the measurements over heard my conversation with another customer about wait times etc., she interjected into the conversation and was quite rude. Aside from horrible customer service skills, there is absolutely no parking. Rte 109 is very busy so it makes some interesting navigating.
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August 2021 by Gertrude Cunningham
Horrible woman at the front desk, I can't believe she sold dirty tuxedos to my grandson's bridal party. We are all appalled at the uncleanliness of the tuxedos! I feel scammed!
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August 2021 by Vittorio Flavio
Rude manager!!! Insulted my wife and mother!!! Horrible shop!!!
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August 2021 by Bernadette Kowalski
Awful store…
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July 2021 by Christi Curcio
The best experience - highly recommend getting men's formalwear from here for any occasion. Joyce saved our wedding when a different retailer could not provide the service they promised 2 weeks before our wedding on 6/26/21. As we were scrambling for last minute tuxedos for 12 men, Joyce put us as ease and provided exceptional service. How she was able to provide 12 perfectly fitting tuxedos 2 days before our wedding is beyond me! Thank you to Joyce and her great staff - the men looked amazing on our wedding day!
