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January 2024 by Brian J.
Staff did not look at all happy to be there, not one staff member smiled at us or seem to know what they are doing. 1. We asked for thermostat wire and was directed to the carpeting aisle. 2. We asked where they keep the thermostat and we were directed to plumbing. 3. We found the wire ourselves and had to wait almost 10 minutes as we observed staff congregating at the other side at the store. 4. The person who assisted was not sure which wire is for thermostat. 5. At self check out the system required a staff member to verify the length so we can pay and we had to wait for her to mop the front end. It just seems like everyone's head was jn the ground or sand. It was not a pleasant experience at this location.
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January 2024 by Edward P.
This review isn't necessarily for the Farmingdale store but Lowe's in general. Weeks before Christmas we ordered an electric fireplace that we paid to have delivered and assembled. We scheduled a date after the holidays for delivery. Two days before the date we get a call from Lowe's delivery confirming the date and also to say this particular item won't be assembled. They didn't know that a good month ago when this item was ordered?? No excuse so I guess right now my feelings on Lowe's is they suck.
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November 2023 by Tim D.
Product not available, poor customer service and employee playing drums on one of the racks. Stay away. Try HD down the road.
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September 2023 by Laura B.
I am forced to give Lowes a 1 star rating - but they don't even deserve that. The real rating I am giving is Negative 10. After a 3 week customer service nightmare the best thing that I can do is to NEVER use Lowes for any reason ever again. If I had read the reviews here first, I never would have ordered appliances from Lowest. 3 Weeks of calling for many days and holding for half an hour just to get a person to find out what happened to our order. 3 weeks of getting passed around to at least 15 rude incompetent employees. One hand does not know what the other is doing at this store. Many times stopping down to the store, finally a contract signing for the installation, (employee screwed up and never scheduled an appointment to measure for installation in the first place), guess what the contract wasn't right. A 5 minute signing turned into a 2 1/2 hour horror show, sitting there waiting for them to get themselves together. They wrote the contract wrong, their printer was broken, etc. We contacted lowes corporate office for compensation and they offered a measly $100 after 3 weeks of calls and visits to the store that turned into a part time job for a simple order of a range and dishwasher. We never should have spent $2,000 at lowes, they truly didn't deserve our business. Lowes obviously doesn't care, I told them to keep the $100 and the empty apologies. This store has many bad reviews and they don't seem concerned enough to address and correct the issues. John the manager at lowes apologized. Sorry right back to him, you lost a good customer and many others. If you treat customers this horrible and corporate does nothing about it, oh well for today. But, you will only be in business for so long. No company is above treating customers right.
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May 2023 by Patrick G.
What a difference from our last experience! Lowes has lost a customer over this fiasco. We purchased a dishwasher, which was delivered on the install day, but with a part missing to complete the job. The contractors said Lowes would call later that day to get the part OK'd.... and it wouldn't be much. Weeks later, the box was still sitting in our dining room, and no one ever called back. The customer service reps were sweet, but nothing ever happened. When weeks later I was called with a very high price, I said forget it... come get the diswasher and I'll spend my money elsewhere. Instead of the agreed upon day, they came the day before (gee... they can do things quickly when they want!). To add insult to injury, a charge for the full installation showed on my Visa that day, and the dishwasher and hose were no removed as promised. There's a reason I prefer avoiding the big box stores. I will never shop with Lowes again.
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April 2023 by Amy Y.
Horrible service, horrible delivery. I will never purchase from this store again. Bought a patio table in store, paid extra for assembly and arranged for delivery. Scheduled the delivery day in store. They called to confirm the delivery time window the day before delivery day. Delivery day came and table wasn't delivered. First time I called I was told "it was on its way and running late". Called again and was told it was never on schedule to deliver but would arrive next day. The next day, never arrived. Called and was told the same thing, never put on list for delivery.
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May 2022 by Frank R.
What can I say that you don't already know. The worst customer service and floor help. They'd rather stock shelves than assist. You go here when when you know EXACTLY what you want and know EXACTLY where it is. Then you go to self checkout. Basically this place is designed not to have employees. It's a giant vending machine.
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January 2022 by M J L.
I am renovating an entire 2 bedroom 2 bath condo. I liked what I saw at Lowe's. I ordered online multiple items online. After a week I saw my 3 orders were all cancelled due to no stock. I reordered when it said they re-stocked. Again, my orders got cancelled without my knowledge. I went into the Farmingdale store to order flooring. They asked and wrote on the order my preferred delivery day. They showed up 2 days earlier, and no one was there to accept the delivery. I called Lowe's and someone there rescheduled the delivery. This this time no delivery showed up. Now they are telling me it already had been delivered. $2,600 worth of flooring and they say I received it on the day they showed up and no one was there. I am waiting now to get this resolved. I have better things to do.
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December 2021 by Marcia C.
Today 12/30/21, I went into the Farmingdale store to purchase tiles, I know what I am looking for may be difficult. I am interested in black ceramic black tiles. I saw a worker in the red vest, I waited until he saw through talking with customer, I asked him about the particular tile, without me finishing my sentence his reply was" good luck with that, you will have to special order" and he walked off. No assistance,no suggestions or alternative. This is not the first time I have visited this store and not getting any help, I went to the Bay Shore store and the reception was totally different, I got the help,the advise and the respect as a purchasing customer. I choose lowes to spend my money and this particular store in Farmingdale needs more trading in the customer care department. The end of this I purchased all of what needed with FLOOR &DECOR just a miles away. Thanks LOWES for maki my mind up to never purchase from any of your stores again.
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December 2021 by Fran G.
I remodeled my kitchen using Lowe's in Farmingdale with designer Mark Prince. From June 2021 to Nov. 2021 Mark lived up to his name, he was a Prince, from design changes to installation of my kitchen he was very much involved. I selected Diamond Reflections, and though I had to wait 4-5 months for the product I was very happy. The Diamond cabinets all came in with little to no issues. My contractor also did a great job Jose Construction and the countertop/backsplash through Lowes was also a crowd pleaser. I am very happy with the products and service. I highly recommend working with Mark Prince, he is very customer oriented and very patient. My only other recommendations is to see the stone you select for your countertops and if you go through Lowes ask for Marlin and Sergio to install your countertops they are the best!
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October 2021 by Joseph I.
No stars should be a choice. Disappointed, can't find anyone that works in paint department, waited 20 mins for help that got a rude attitude for person.
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October 2021 by Mara R.
We waited over a month for a bbq grill that we ordered online. We had to call constantly for updates and were "disconnected" several times when we would call to see if it was ready. When it was finally ready my husband went to pick it up he received no help trying to get it in the car. He also asked for assistance unscrewing one of the sides. He had brought with him screwdrivers but didnt realize he needed a wrench. When he asked if they had a wrench he could borrow they said no. Lol okay. So he walked to grill to the tools and finally found someone who could help him. Justin was amazing and stayed with my husband while they tried to figure out how to get the side down and in the car. This Lowes must have part time people bc none knew what they doing except JUSTIN
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October 2020 by Michael O.
I honestly hate even giving one star for this place. The customer service is just ridiculous. It doesn't seem like anybody there really cares about anything. Very frustrating!
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August 2020 by Brian R.
Ordered Delta Faucets for my bathroom remodel online and they were supposed to be shipped to the store. About 10 days later I call Lowes to see if the products are in and they show in their store computer records that it was delivered but they cant seem to find it anywhere in the store, they also tell me that they dont have the items in stock and that they can not do anything further except just wait to see if the items turn up. Meanwhile I am in the middle of remodeling my bathroom everything is gutted with no faucets available. Thanks Lowes I guess I will just shower and wash my hands using the hose in the backyard.
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August 2020 by Mindy M.
Went to Lowes in Farmingdale today. Perhaps more recently, the staff is looking to get those cudos . Over all we had a friendlier experience in the Farmingdale location as to the Hicksville one. We went in to buy an air compressor. John was the rep who knowledgeably assisted us. Also, he was kind, with compassion, something for us that was needed. We did buy it. As fate would have what I expected to be a quick transaction on our part, we forgot the credit card we had planned to use. We used another. We needed to go to the front to pay for it and again we met, this time, Glen. A young man who was assisting and actually lives in Hicksville. Nuf Said. We moved the car to the far end for pick up. Brian came out with the unit on a lift. Thing is, I had not thought about making sure there was room in the car, certainly with the other shopping items in it, it did not quite fit. Yes he and John could have finagueled it in with much work but then at home we would have to have juggled it out. So what we opt to do, call our son to come with another car. Of course, it figures, my cell phone was on "0" and had no charge as I had forgotten to charge it. Plan B or was it now , Plan C, Mary a lovely employee who had been talking to another employee, told him to wait a minute and gave me her full attention, such a rarity these days. She allowed me to make a local call on the cell phone to call my son and ask for him to come. Yes, we forgot to tell him to take the correct charge card with him, you know, to get all those juicy points. Oh well. Glen said I can bring the receipt to a Lowes and they can cancel and ring it on the other card if I wish. So, you ask why 4 stars, not 5. Well, we had bought some sealant at the other location, for the gutters but it was black not white and of course after walking back again, Glen checked with the Paint man and they did not have the white. So off to Lowes in Hicksville again to see if we can switch it out.
