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February 2024 by Joseph V.
I recommend Huffman Koos because the salespeople are so patient. I spent 3 hours in the showroom, customizing my selection to my precise needs and they didn't even mind. Also, when I entered the store, they weren't on top of me and gave me space when I needed it. High quality merchandise and top tier customer service. Two thumbs up from my wife & I.
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February 2024 by Darren K.
First off i want to start by saying we had to wait 6 months for our couches to get made. When they were finally ready they were dropped off at my house in a rush. The sofa had a broken leg on it and the workers scratched my floors and used a black paint marker to try and cover it up. My floors are dark brown. They never fixed our floors. Now having the couches for two years they are falling apart. Ripping on every seem and recliners that do not lock back in the closed position and springs are falling out of the bottom. We got the warranty and they make it so hard to use it we are giving up after TWO years spending thousands of dollars and getting new couches. Horrible business they run there.
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January 2024 by John A.
They lie to the customers. Two separate customer service agents told me my items were final sale and i was not entitled to a refund when i told them i wasn't waiting a month after the promised delivery date for my items. I stated that it was clearly stated in the contract that i was entitled to a prompt refund to which the manager told me he could not provide but that he would let corporate know that is what i wanted. I then received a call that night saying that they were going to give me someone else's order a day after the promised delivery date. I told them no. When i went into the store to confront Issac about the situation, since customer service did absolutely nothing and are next to impossible to even get in touch with, he told me there was nothing he could do. He said the customer service rep was mistaken and that they have very limited information. At that point i called him out for his bs and he threatened to call the police on me and told me to leave which i actually got a pretty good laugh from. A bunch of lying snake oil salesmen who make you think they're professionals by dressing up in suits to literally sell couches and scam people. They should be shut down.
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December 2023 by Frank M.
Purchased a bedroom set in September, 2023. First delivery one nightstand was damaged and no hardware for mirror to attach to dresser. Second delivery the sent driver to wrong address. Third deliver, nightstand has gouge in it, no hardware for mirror. Many phone calls later, told furniture is discontinued and i won't be getting hardware. Many messages left with Service Manage Lisa Barkalow remain unanswered. I would advise anyone looking to purchase from Huffman Koos to avoid completely. No integrity, no ethics, no customer support.
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November 2023 by Abhay B.
Hi Friends I have extremely bad experience with Huffman Koos recently, particularly with this location (Farmingdale as well as Freehold NJ). I would give it negative rating but it is not possible on this site. I recently purchased Windward King bed with Bunkie board in May and made full payment in May 2023. It took two & half months to deliver in August that too with twin size Bunkie board instead of King, which is useless for King bed. They charged me $200 for Bunkie board. I thought initially it was a mistake that they would correct by exchanging it with right King size of Bunkie Board, but I was wrong. After consistent follow up since August, they neither sent the King size Bunkie board nor refunded money. They are not even responding to me anymore at all. I would suggest to be extremely careful buying anything from Huffman Koos which appears to be not following good practices and do not care about the customer service at all. The salesman sold me the bed is Isaac Thomas, is not responding to me at all either. Hope this helps. Thanks.
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September 2023 by Rene Martinez
The level of dishonesty and terrible service from this chain is just too incredible to believe unless you've gone through the experience yourself. Overinflated ticket prices. Rude and confrontational staff. Zero customer service and no informed interdepartmental cooperation between the sales staff and executive staff. As a soon to be ex-employee, stay well away.
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August 2023 by Mattie Mangal
Update: Bed was supposed to be delivered by mid and then end of July. Of course that didn’t happen. They were scheduled for today and they brought the rails but no bed!! What incompetence!! I’m scheduled again for next week. Lost a day of work for absolutely nothing. I wish there was a rating less than one star!!The first and last time I will shop here. They tell you what you want to here and when time come to deliver, it’s a different story. Ordered a bed for my daughter and they promised and confirmed with their dispatch that it would be here 7/1. Then the sales rep say it’s not coming until mid July. We bought a sofa as well as mattress and box spring. They refuse to cancel the bed with mattress and claimed there are no cancellations even though they couldn’t provide as promised. The sofa was delivered 7/1. They delivered the soda at 8:30am and claimed that it needs to be broken down and someone else will come and do that. 12 hours after they came after promising ‘couple hours’, the 30-40 minutes, then 35mins!!! This is very unprofessional and unacceptable. What a dishonest and unreliable group of people and company!!!
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July 2023 by Iris Governale
We had the most knowledgeable sales associate to help us pick out a couch, ottoman & chair this afternoon. Isaac Thomas was patient, knowledgeable and a pleasure to work with. Looking forward to reaching out to him again to help purchase other pieces of furniture for our new condo.
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July 2023 by David Gorman
I have to change this review. After trying to deal with Huffman Koos regarding my couch (and it took a while!), the resolution was a drop in the bucket to what I was owed! I would not recommend this store
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April 2023 by Mathieu M.
There should be a '0' avaiable. I purchased a Livingroom set and was scheduled for delivery on April 1st, 2023 received no calls or delivery. I then called their Customer and they tell me I am not in the system for delivery. So I went back to the store and got scheduled for April 6th, 2023. The delivery truck came and I opened the door and they bring the 1st piece in and they both go outside and I think it was to get the rest of the set. The Driver then comes back inside and say can I sign and I ask where the rest is and he said 'Lost'. I said what, he said call Customer Service. I call and ask for a Manager and was connected to: Lisa Barkalow who told me that the rest of the livingroom was on a truck between their warehouses and they couldn't figure where the truck was in time for delivery. I then explain this Livingroom set was purchased to assure I had furniture for Easter and family. She stated well sorry again for the 2nd time delivery mixup but at least we got you 1-piece.So, I then said please cancel the whole order that i no longer want it. Lisa stated oh well 'you are out of luck' we have your money and it can't be cancel. I told her she better make arraigements to have the 1 piece pickup and she told me that under No circumstances would she do that and if i don't take delivery of the rest consider that i just paid them all that money for 1 piece and that Huffman Koos or herself will 'NEVER' refund my money.So I recommend 'NO-ONE' to ever shop at the Huffman Koos brand.You would probably get better service at a 'FLEA MARKET or GARAGE SALE'.
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March 2023 by Nigel (7SiNz)
Do not buy from this company, you will regret it! Spent over 7k on 1 king and queen bedroom sets with insurance. King bedframe only lasted 2 years before the base suppport legs lost supporting balance and mattress started developing sinks. Customer service is the worse they leave you on hold and then hangs up. Went through insurance for replacement which only took 8 months to replace bed frame and when it was replaced the item looked older and beaten up more that the original purchased item. The highlight of my weekend is 20 days after replacing frame, it broke again while my wife and child were sleeping. I have to tape around hinges it so it holds the weight of the mattress which still yet to be replaced after service inspection 2 months ago . They call screen, refusing to answer your calls, tried calling from another number they answer but soon as you give your account info they place you on hold then send you to voicemail. Visited the store, and they give you the run around of how they will call you back. Good luck holding your breath while being stuck with a useless and unusable product . THEY DON'T CARE ABOUT YOU !!!
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February 2023 by Michael Hofmann
Fabian is the man! Very helpful and great to deal with.Revising my review. In store process was great. Customer service team that helped with delivery and now replacing damaged couch has been the most difficult process. For the $ we paid I'm shocked at the incompetence. Would never buy from this place ever again.
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November 2022 by Lemon Tree
Unfortunately I would never buy anything from the store in Farmingdale NY, I purchased over $12,000 back in November 2021 and I never received a mirror that was supposed to come with the set, I called the store, and I got a nasty Store manager that has no clue on how to deal with customer service, and her nice response was that can't doanything about it. So in other words I'm lying over a mirror.
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October 2022 by Trishy
My sister and I bought a “leather” sofa and loveseat in 2015 for $5,000. It wasn’t real leather even though they claimed it was. After 3 years, the couch started peeling and looks horrible. We contacted customer service and they never responded or tried to rectify the sale. I do not recommend buying furniture from Huffman Koos. Don’t waste your money. We got ripped off.
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October 2022 by Crystal Liberante
Isaac was the definition of professional, pleasant & helpful, my husband & I could not have had a better experience purchasing our new sofa.We’re very glad we went to Huffman Koos of Farmingdale.
