-
December 2023 by Jessica R.
This place is great. They have such a big selection for flooring and tile. They have wide range of tile for backsplash. You can get different colors snd different size tile. There is also many prints to choose from, which is nice to see. The value of the tile is really nice for the price. We got maybe 5 boxes of tile and two things of grout and spent about $500. I think that's a great price for the amount we got. The service is great. The employees are very informative and am willing to help you with all the question you have.
-
November 2023 by Mary W.
Great service, everyone is so helpful. Clark at the Henrietta location was great. Very knowledgable. The flooring we chose was mismarked and the store honored it. We had a good experience and their selection is huge. Highly recommend.
-
November 2023 by Robert McElroy
picking out our back splash for our kitchen !this is actually fun!
-
November 2023 by George Nelis
I was recently assisted at the Farmingdale Floor & Decor by Pro Services ADM Cindy Masone. She was courteous and knowledgable of all their products.With Cindy's guidance, we quickly designed flooring and accessories to my satisfaction.I strongly recommend that you see Cindy when you're at the Farmingdale Floor & Decor.
-
November 2023 by Jesreel VULPIO
Great service I received this morning from Cindy, Andy and Kevin...they helped me so much and it was so quick to load all my wood in the car.Very happy of this Floor and Decor, seriously much better than others
-
November 2023 by Saad
Terrible experience with the staff, Lisa on the register had a disgusting attitude from the second I walked in the store. Whether it be because of racism( which I am sure it is) or just a general ugly heart, you will be treated badly here. It's a shame!
-
October 2023 by S P.
Ugh. Overwhelming warehouse. Unless you have an appointment no one bothers to even look your way. Stay home or go somewhere else.
-
September 2023 by Warren Hu
Nice show room but they have limited staff with even more limited knowledge. I asked 2 employees how can I repair a small peel on my vinyl flooring. Employee 1 sent me to the hard wood section and Employee 2 told me to get a new floor. ?♂️
-
September 2023 by Alphy Mattathil
Great inventory but not enough employees. Couldn't find anyone to help.
-
July 2023 by Lucy sanchez
Want to get beautiful floors/tiles and save $$? U found the right place. Staff is always ready to assist
-
July 2023 by A.D
Lots of choices when it comes to flooring, tiles and trim. Lots of tools as well. Would have given it 5 stars but needed to make a second trip for more material as the sales rep didn't give correct advice on materials needed for the flooring I put in.
-
May 2023 by Lata Venkat
Julio was great! He wa so patient in helping us pick out the right vinyl flooring for our new den. Will definitely go to this store again!
-
May 2023 by Natalie C.
Jillian the interior design was SO beyond helpful. She was fully attentive to us and helped bring our ideas to life. Not only is she a great designer but she is such a lovely, sweet person. You can easily tell she absolutely enjoys doing what she does! There was no way we would have been able to figure out what we needed without her. She gave us great and honest advice on our project which is renovating our basement into an apartment. You can tell she is very educated and intelligent when it comes to everything home. This company is blessed to have someone like her! Everyone else was so helpful too!
-
April 2023 by Melissa G.
If you are Person of color DO NOT GO TO THIS LOCATION!! They will not help you ask you if you need assistance! I was passed several times and there was a lady with a flannel shirt and a short haircut and glasses who went out of her way not to help me. Never again will i spend my hard earned money at this location! Go to Commack! I avoid at ALLLL COSTTTT!! SMH!
-
February 2023 by Jessica Merino
So I was really excited to write this review after my design consult but here is how everything unraveled.I booked an in-person design consult on Floor & Decor's website and was super excited to get help for remodeling our bathroom. I responded to the email with measurements and pictures of our bathroom and design inspo as requested. I had a 10 AM appointment with Jeannine.Jeannine was great! I met her at the design space to the right of the store. I told her I will be very simple and don't have too many requests. Our bathroom reno started way earlier than expected and I only can purchase things IN STOCK. I didn't have time to order it and wait. Jeannine understood me and showed me pieces in stock for flooring, shower wall and shower tile. I asked her if I should just go around the store now and load up my car since everything was there. She told me she would place the order in and I'll return later and they'll load my car. Perfect.I checked out at the counter and Gina said my order will be ready in 2 hours. I asked her if I needed to call and confirm it was ready and she said no. She said to pull up and it'll be ready.Now the downfall.I come back 2.5 hours later to give some extra time just in case they were busy. I check in at the counter and they employee looks at me confused. She asked me, why are you here? Did someone tell you to come? I informed them that Gina let me know to come back 2 hours later and it'll be ready. So they said they would fill my order and to wait in my car. So I was sitting in my car for about 20 minutes waiting for them to pull all my tile. They finally called me in and said THEY CAN'T FIND MY TILE! I was baffled. They told me to go pick out another tile because mine isn't in stock anymore....So I am now visibly upset and confused. I go to the customer service desk and carrying the tile they couldn't find for me. Luckily, Gina, was there and she remembered me from this morning. I let her know what happened and she was confused why my tile wasn't pulled immediately after my order was placed. Then she called over and found out my tiled that I purchased WAS SOLD TO SOMEONE ELSE.I find Jeannine again and tell her what happened. She remembered all the tile being there when we had the appointment and was shocked my tile wasn't available / they didn't pull it. Luckily she was free and I had to pick another tile. I was upset that my appointment this morning and picking out the tile went to waste.So I had to check out again and pick another tile. Gina said I could order the one I liked but I told her my requirement was to look at things only in stock. They filled my order and I was finally out of the store 2 hours later.I am just confused and disappointed by the chain of command of this process. My order was placed and my tile was never pulled when it was suppose to be so it was sold to someone else. I was really happy how my design consult appointment went with Jeannine and then very upset how it all went to waste. My only stars here are for Jeannine and Gina for their help. Everyone else didn't do their part.
