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“Both clerks were very helpful and personable. I was guided through the process with no issues, and am looking forward to getting my renewed passport in a timely manner.”
“Had a package to send out to a mercari seller and the person there let me skip the line to get out of there more as I already had a label on the package! Excellent service!”
“After having a bad experience trying to get passports done at another usps. We came here to hoping to get it done. Gary helped us with a smile very pleasant and knows what he's doing. Had all our things in order very quickly.”
“Went there to submit a passport application. I drove all the way from Brooklyn because the reviews said this was the best post office to go to for passports. And they were right. The ladies were quick and helpful. They took my passport photo and had me out of there in less than 30 minutes. Basically the opposite of every Post Office experience I've ever had before.”
“Outstanding! The passport process here is excellent and completely different from other locations. If you want to receive your passport with exceptional service (which should be the standard at all USPS locations), I would recommend it 100%.”
“Came here on a wing and a prayer to get passports for my children. I noticed a sign stating they were short staffed and were not processing any passports today. I decided to take a chance and ask. I was in luck. Marion told me he could help but he has to take care of the packages and mail first. And if I didn't mind waiting a bit he could help me. I was so appreciative. He was patient and kind. I'm so happy he was able to help us. Great customer service!”
“This branch has the best workers. My only compliant is that it gets a little too chaotic and disorganized, especially on a Saturday. It is a small space so between the passports and regular mail activities no one knows where to go. This branch would highly benefit from a kiosk.”
“Most of the employees here are excellent. Most of the time few customers are in this post office and they behave properly. The location is nice and tidy.
These things CAN NOT BE SAID OF 11385, that post office is worse than a zoo.”
“This was my first time to go to the post office to send express delivery. After queuing for about 5 minutes, it was my turn. I was a little nervous because I only knew a few simple words in English, but the staff who received me was very patient and carefully told me to pay attention. First thing, I noticed the sign on his chest said BOB, thank you, I will definitely go there again if necessary.”
“I want to express my great gratitude to the lady clerk who helped us prepare passport documents yesterday! Thank you very much for your patience and cooperation. She took some extra time to explain us the steps, we went through third party “rush passport”. Clerk explained us step by step what we should do and how to do it. We wouldn’t be able to complete it without her ! She deserves a raise for sure , people like her is a very rare thing nowadays, that makes you still believe in humanity !!!! She knows her job and loves what she does. Thank you soooo very much once again !”
“Line moves fast. Isabella, the lady with the unkept hair, and sunken eye bags is rude and dry. Whereas, the woman with long grey hair is quick, kind and straight to the point. I didn’t catch her name it starts with a M, but give her a raise!”
“I have always found my visit there to be short, and the staff always helpful, and courteous. On rare occasions, when the line is kind of long, it moves along quickly.”
“Agent at the window was extremely helpful. She answered all my questions about mailing packages in a clear and patient manner. She was also offered me the best option for the best price. I usually dread going to the post office, but West Hempstead is where I’ll be shipping from in the future.”
“The postal workers here are always friendly and helpful. My local mail carrier in this same town is awesome and very personable. I have never had an issue/problem with my mail and I’ve lived here more than 30 years!”
“I come to drop off packages every once in a while and have had good experiences. My packages arrive to the destination around 3 days after drop off so very standard and professional. The post office is small, but the clerks work very fast to accommodate everyone. I haven't had any issues so far. They have been lovely so far.”
“The young lady I believe her name is Gege has 1 of the sweetest most humble soul I’ve seen in a usps locations. She was very humble and professional. Thank you”
8:15AM - 3:30PM
12055 Queens Blvd Ste 8, Jamaica
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“Not bad can get most things done at this mini branch. Beware the hours though. It says 815 am but the building doesn't open to the public until 8:30am and then the office itself closes at 845am for mail sorting for a few hours. You only have like 15 min in the am hours to actually use it.”
“I would rate my experience more than five stars if I could! Based on the reviews, I was nervous and skeptical about my upcoming appointment. But, this passport office location is top tier and the staff is very professional. And, the on-site parking was an added bonus. I was lucky enough to be served by Gerry who was courteous and patient - he remained pleasant even after having to correct the paperwork a few times! The whole experience from beginning to end was exceptional because of him. Their existing operational process and routines to book/manage passport appointments are impressive and on point! It was definitely worth the drive to this location! Thank you again, Gerry!”
“I just move to the neighborhood and what a shocker never thought people could be this nice at the usps. I would have given 5 stars but I wasted a whole hour cause one of the agents misunderstood completely that I was dropping a paid box not trying to pay and ship one lol...”
“Tania helped me with the passport application for my 5 months old. She was really kind and friendly. Gave me the right information and helped me right away with the application.”
“I used to hate going to this post office and so I went to neighboring smaller locations. Over the past few years it’s become a pleasure. I’m there pretty often and everyone who works there is very nice and efficient. The lines are long on Saturdays so I try to avoid that. They’ve stepped up their team or training.”
“By contrast with the main in Sutter Ave, in this branch, the personnel is always helpful, amazing and in good spirits. The kind of people you want in the neighborhood.”
“Kalani ( mature Indian lady) was extremely accommodating. I explained to her that the appointments for students are almost 2 weeks away and that will mean that I will have to pull him out of school. She understood my situation and accommodated my son.Tony ( Former Navy) was very professional and had great customer service. Very pleasant gentleman and knew what he had to do.”
“Service is generally quite good. Their outgoing mail is one of the fastest I've seen. According to those in my circle. They receive letters and cards sometimes the very next day! The postal employees are friendly and extremely helpful to customers. I love coming here to mail materials to others. I know the mail will reach its destination and won't get lost!”
“Post offices generally give me anxiety and I try my best to steer clear of them due to awful past experiences. This time I had no choice as I needed to get my passport renewed and I had to ship out a return. Fortunately for me the staff here (Darvin clerk #38, and Yinney (pronounced Jenny) were actually the friendliest and most helpful post office clerks I have ever met in my life. Darvin even made some jokes that made me laugh and eased my anxiety. What’s more impressive about their amazing customer service is that there were only 2 people doing everything. It was obvious they were understaffed but that didn’t stop them from being nice to literally everyone. I see the post office has improved and I’m glad they hired these two really great people!”
“I went for a passport renewal. My first time renewing. I did read online how, but still ot 100% sure. The lady there was very helpful and patient. Excellent service”
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“Unfortunately people hardly make reviews when things so their way. I firstly want to thank Ms. Valerie snd Ms. Crystal for aiding me retrieving my package when it was my fault. On 05-14-21 I called the local post office on Mott Avenue and spoke to Ms. Valerie, explained to her my package that was coming from another country didn’t have my complete address on it. She informed me once I get a notification stating the package was there to contact them immediately and we can go from there. On Saturday I got a message informing me my package was in route. I then went to the post office, spoke to the mail clerk Ms. Crystal and she informed me due to the time of day more than likely my package will not be coming there today. She informed she’ll be there on Monday so I can come to her to see if my package was there. She took my information on Saturday in case if came that day. Today 05-21-21 I received the message informing me my package arrived. I was at the post office right when it opened. I saw ms. Crystal, informed her my package was delivered and gave her my tracking number. She saw it was there, went to the back, spoke to the mail carrier in my locale and told me to come back in an hour. Upon coming back I didn’t give them enough time. I called an hour and half later, spoke to Ms. Valerie, gave her my information and she worked to say the least. After being out on hold for about twenty minutes she came back to the phone, apologized first then informed me she retrieved my package and gave it to Ms. Crystal. I’m very grateful to those two professionals for aiding me a matter that may have not worked out in my favor. Thank you from the bottom of my heart”