Duane Reade is a popular pharmacy chain in New York, offering over 200 convenient locations to fulfill customers' prescription, photo, health, wellness, and beauty needs. The pharmacy operates with extended hours, serving customers from Monday to Sunday. While the majority of customers express their satisfaction with the overall customer service, a few reviews highlight a concerning experience with an employee named Karen. Customers describe her as seemingly disinterested in her work and providing unprofessional service, including putting them on hold and hanging up the phone. Despite these isolated incidents, the pharmacy is generally praised for its caring approach towards patients and the exceptional service provided by employees like Lizelle G., who is described as an "amazing and gentle soul" and deserving of employee recognition.
