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June 2024 by Jomael Young
Terrible experience, sad; especially being in a black and brown community. When asked for assistance to replace a lost debit card, I was immediately told by the greeter to call their 1-800 number. As they the staff and greeter laughed and shared joked together. I visited another Chase branch in Brooklyn, and they expedited another card to be UPS delivered to my job in a matter of 2 days. If you can avoid them, please do so.
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June 2024 by yitz friedman
Convenient
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April 2024 by Tigra Goris
Great service, friendly @ knowledgeable agents. Clean, and well lit.
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February 2024 by Jackie Griffin
Atm machine always broken, too many people, hours are horrible, I rather travel then to go here
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February 2024 by Katherinne Rodriguez
The staff are so helpful
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September 2023 by Mike Romero
Excellent customer service,just have patience.Some days are busy. For those who don't have patience, you can always come back before,than it shouldn't be too busy.
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June 2023 by Blessing Azonuche
If I could give 0 I would. Tried to change money and the teller HAND-COUNTED the money.. didn’t use the machine and give me two drastically different amounts both times.
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February 2023 by Veronica Hutchinson
Wrost customer service
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November 2022 by SothatsBlessing
If I could give 0 I would. Tried to change money and the teller HAND-COUNTED the money.. didn’t use the machine and give me two drastically different amounts both times.
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October 2022 by Kae
Why is that every time I call the phone rings for a long period of time then someone hangs it up ? This just happened 3xs before writing this review. If you don’t want to be at work then quit and let people who care about customer service work and actually do their jobs.
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July 2022 by MelaninGurl
Why is that every time I call the phone rings for a long period of time then someone hangs it up ? This just happened 3xs before writing this review. If you don’t want to be at work then quit and let people who care about customer service work and actually do their jobs.
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July 2022 by Stephan Brown
Always have problems when I go here. Difficult staff to work with.
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September 2021 by Precious N.
On 9/13/21 I visited the Far Rockaway branch to withdraw $12000 from my bank account. After the teller realized the amount, she began to due her due diligence. She prompted me to resign the withdrawal slip, which was no problem for me, however, this account was created in high school and I am a full blown adult now so of course my signature has changed over time. After asking for my signature she asked if I had a debit card. I do not have a debit card and haven't had one since 2017 because my primary banking is with TD, a debit card is not a necessity for me. She requested I verify the address on file in which I told her it could be one of three addresses. After asking me questions she then proceeded to tell me I couldn't make the withdrawal because I don't have a debit card. That is BS. How does that even make sense? I worked as a teller for 2 years, why would she tell such a stupid lie. I left the bank with $2000 cash because that's the most I could take, which also made no sense being that I needed a debit card to withdraw to begin with. Anyways, today 9/15/21, I visited a branch in Rockville Centre via the drive up window. I asked the teller for a withdrawal slip and proceeded to withdraw $10000 without any issue. I'm assuming I was discriminated against and profiled because I am a young, black woman and there is no way possible someone like me can withdraw a strange amount like that. SMH! Do better!
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May 2021 by love me
Unprofessional
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April 2021 by Maria Barker
For a place of business especially money business they never answer their phone so unprofessional..
