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October 2023 by Meribeth Williams
They provided the vehicle I asked for & it was a great ride! I wished they'd gone over the vehicle with us as the heat & most other things were done on a touchscreen. We're not used to that. Carl was pleasant to deal with. I'd rent from there again.
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August 2023 by Dawn Braren
After waiting 2 days for enterprise to not pick me up or honor my reservation. Hertz came through last min Carl is super nice fella too!!
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August 2023 by Elaine
We always rent our cars from this location. Always a positive experience people are friendly cars are clean and well maintained.
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December 2022 by Nick Fedrau
I am very pleased with Hertz! I needed to swap vehicles for my own comfort and the manager Karl was very accommodating! They are fast and efficient as well. I will definitely be back! Thanks for a smooth rental process
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October 2022 by Erik Rinebold
They need to constantly be managed by the customer. Not only did I incur an unexpected $108 fee that was eventually returned I know have been mistakenly charged $113 that I'm told "will take sometime to get back" because the car given to me while mine was being repaired wasn't properly marked as returned - even though the insurance has communicated to them and I the rental will be fully covered. If this has been expressed requiring a deposit in the first place clearly leads to nothing but trouble if you aren't keeping an eye on your bank account. 1 out of 10, do not recommend.
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June 2022 by Andrea Klavsons
I downloaded the Hertz app and got a confirmed reservation for a modest sedan easily and quickly at a fair price from the Fairport location. I showed up on time and was told that they only had an SUV available and that I’d have to pay more for that. They were not interested in honoring the price that I was quoted on the reservation. I passed.
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April 2022 by Anna Emlano
The women I spoke with at this store was extremely unprofessional, unhelpful & rude. She told me they do not accept the kind of card I had for my existing booking whatsoever, and also was told that she couldnt cancel my booking and I would have to do it (Obviously she could she was just mad lazy and aggy for some reason ?) Then they proceed to charge me $70 for a booking that was supposedly successfully canceled. They still have not resolved this issue or responded to any emails. Just go to Enterprise. They’re way better & more professional ?
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November 2021 by Tim Delaney
Great place to pickup and drop off. Carly is wonderful to work with and always has everything in order. "Girl Boss" First Class Customer Service.Updated 11/22/2021 - Once again Carly was stellar in making my rental experience A+++++. By far the best customer service of any Hertz location.
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October 2021 by Jesse Miller
This is the WORST company I have ever delt with. Carly and her General Manager Rachel can not tell me WHY they are committing fraud to my account. They have continued to ignore and attempt to push it off on to someone else without providing answers. When talkign to Rachel with providing the rental number she stated "I dont know why we are charging you. I cant tell you anything." The entire experience has been a nightmare and now my card has to be shut off and replaced as that is the ONLY way to ensure they no longer commit any more fraud on my account. I do NOT recommend Hertz! I would not go to the fairport NY area as you will end up with tons of fraud charges and employees who do not even know how to do their job.
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May 2021 by Mindy Uttley
Great Job with customer service
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November 2020 by Greg Vavrick
I've been here several times and the service is painfully slow every time
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July 2020 by Marisa Alvarez
The lady helped us really good, she found the percect car for the perfect price. Everything being last minute still worked out! The car was ready in not even an hour which was perfect as well.
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June 2020 by j b
Great place to rent a car if they don't have the car you want they find it and there is a lot up places in the same area where you're able to go to to get the care you need
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March 2020 by Andrew Blankfield
They don't accept combination debit/credit cards day of and it doesn't mention this on their site. Walked here with an infant and now we have to walk home. Terrible service.
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December 2019 by Laura C.
I had very professional, courteous, and helpful service from Waymon and from Charline, the manager of the branch on Fairport Rd in East Rochester. I would highly recommend using this Hertz location! Thank you Charline and Waymon -- you put the customer first!
