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July 2024 by Rich Northrop
Horrible pharmacy. I wanted to use them because my insurance prefers them, but I get the same coverage other places. Very rude non-personable employees over the phone and in person. My medication I need was ordered Monday - I call on Friday to be told its on Manufacture Back order... Thanks. I have to call them every time for some kind of issue - if I knew this, I could have gotten it filled on time somewhere else. I am transferring all my prescriptions to Wegmans where they are friendly, give options to resolve issues, and have adequate staff that seems to care more. Never again with CVS.
**Update: Guess our insurance MAKES us use CVS for maintenance meds. First day back to CVS and they screw up syringes and gave the wrong kind despite same script and item from provider portal. CVS health is the 2nd largest health corporation in the world behind UnitedHealth and they can’t order things correctly or even get 20-21G needles. Wegmans can though, a grocery store. CVS is a joke.
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July 2024 by Anne S0cha
Love the pharmacy here
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July 2024 by Betsy Martinez-Gonzalez
The store itself is normally fine. The calling system to get through to anyone in the store sucks 100%. I call to get information on a prescription that I have not yet picked up - but I need a # to give from the bottle that I don't have. I am a regular customer that gets scripts from this location, but they somehow can't verify the same birthday I give when I am in the store. There is no operator that can direct the call when the system can't catch up & it is FRUSTRATING. I should not have to travel to the store each time I have a question. Not to mention - the automated service texts me MULTIPLE times a day in a row if I am not there as soon as something is filled.
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July 2024 by Giovanna G
Cashier was very rude! This morning my mom asked to be cashed out because no one was up front and was told she had to use self check out. Then she asked for help with self check out and cashier acted very annoyed and left my mom twice when she needed to be helped through the entire transaction. Then 2 other customers came up and the cashier cashed them both out and didn't send them to self check out! So my mom left her item and walked out. Cashiers need to be available for customers who aren't comfortable with self check out!
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July 2024 by Michael Maiorino
Roomy aisles, friendly service, convenient distance from my house since they closed the one in Penfield
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February 2024 by Jack Cox
I can never just pick up my meds. Lots of delays and disinterested staff. I need a pharmacy that cares.
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February 2024 by Chadvick Olson
Kristin, the manager at the pharmacy, is ridiculously rude. She had me come in for an item that wasn’t in stock, couldn’t care less, and was nasty and unpleasant during the entire interaction. There are better and more professional places to go.
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December 2023 by David Kells
Very good service. Would recommend them to anyone
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September 2023 by Elizabeth Osta
CVS Fairport could use s front entrance face lift. Like many CVS stores, the sutomatic door opens to a small vestibule full of carts and refuse. Nothing welcoming. Upon entry to the store, no greeting or welcome. A seasonal display might help. Simple rearrangement of interior would make a big diuference.
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August 2023 by David Conrad
Always helpful and fast
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July 2023 by Shaniece Heath
This rating is for Katie (KATHERINE) in the Pharmacy Department! I've been meaning to write this review for like 2 weeks. I'm not from here but needed to grab some vitamins. When I initially walked to the pharmacy the young lady that was at the register said I'll be right with you. I wasn't in a rush so it was fine to wait, but then Katie came right away and said I can help you and came from behind the calendar to point me in the direction of what I was looking for. She also helped me save $$ as they were bogo! Honestly Customer Service goes a long way and if you're willing to take the time to help someone it's always appreciated. I wasn't the biggest fan of CVS from past experiences at my local CVS, but this was such a pleasant experience that I had to take time to let the manager know KATHERINE was Amazing to work with that day!
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May 2023 by Jacob Harrell
JUST LET ME TALK TO A PHARMACIST YOUR PHONE SYSTEM IS AWFUL
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March 2023 by Andrew P.
Looking forward to never setting foot in this store or another Cvs once my insurance isn't tied to them
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January 2023 by Winnie
If I could give 0 stars I would. I came here to check Christmas clearance and to pick up deodorant. The price checker was down so I went to the cashier to check prices. I was told I needed a phone number to check prices, to make purchases and to get the Christmas clearance price. In addition to the cashier not being able to help me the self check out was down as well.
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January 2023 by Ed Palumbos
I am always found CVS salespeople to be helpful in locating my purchases and checking me out efficiently. Tonight’s experience was no different.
