Open 24 hours
23315 NY-342, Watertown“the people that work here are so nice. I needed a locker fast and they were able to accommodate all my needs including picking the keys up after hours and just everything I through at them. They were really easy to understand, new there products inside and out, got everything ready over the phone. we were coming from out of town late at night.. It went so smooth that I can't believe it”
“Was having horrible logistic problems trying to move out of the area. Lucas provided exemplary service and dedication to helping me sort things out, to the point where I consider it an act of heroism. The truck is great as well. Highly recommend.”
“Getting our rental was a bit slow, but it wasn't Benjamin's (our agent) fault. They were short-staffed on a Sunday. I get it. I've worked in the service and retail industry before. People get sick/call off and there's not much you can do.Benjamin was polite, and personable, yet remained professional, despite dealing with multiple waiting customers.I lucked out and they had the vehicle I wanted for the time length I needed it for. I definitely rolled the dice by not making a reservation, and I'd recommend doing so in the future if possible.I did need to call once, after getting the rental because it was one of those new-fangled keyless key fobs, and I wasn't aware of it's location (or I missed Benjamin mentioning it to me more than likely), but Benjamin was able to tell me where it was.I was (at the time of return) ill, so my wife returned the truck for me. It was a smooth and painless process for her. And in my wife's words "it felt too easy". Honestly, that's beyond perfect. Big thanks to Mike and crew at U-Haul Moving and Storage of Watertown for making this an easy and painless process for us.”
“Got the 26’ truck and auto transport we needed. However, to weigh anything on their scale is $20 for a POV.. you can drive a mile down the road to Pinnacle and get it done for $7.
Female clerk told us our 26’ UHaul came with a dolly, false. You have to pay separate for that.”