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March 2024 by Jimmy Moreira
I'm highly disappointed by the way this place operates. I would not recommend going to this location. The incompetence of this place is incredible. I would list everything they did wrong but, the list would be too big.
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December 2023 by Talleulah Montgomery
Shemar, the store manager performed above and beyond expectations.Not only was he extraordinarily knowledgeable about the product and services… His demeanor was kind and supportive, while continually multitasking with several clients and staff. He is a credit to the T-Mobile enterprise. If I were T-Mobile, I would reward his excellence monetarily… For fear of your competitors, reading this review, and scooping him. The very best to all!
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December 2023 by Tyler Chilson
The manager ROB and representative JACKSON where amazing helped fix my bill tremendously! Saved me the headache from getting one!! Definitely recommend these guys!!!
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November 2023 by Alexis Juliano-Spencer
Rob is such an amazing worker. 100% recommend working with him personally. He will legit work with you until the issue is resoled. Also he puts on screen protectors AMAZING!Thank you so much Rob ❤️
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November 2023 by Joseph Bambara
Went in the store to get help with my Samsung. Yolie, said I don't know Samsung I use Apple. I asked for a manager to get some help. She replied I am the manager and proceeded to walk away. She is out of line and rude! I will never go there again... I will however tell everyone how rude she was!!!
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November 2023 by Jill Aylesworth
This is BY FAR the best T-mobile in the area! I love the employees, the manager is the best and I appreciate her kindness and compassion with customers!
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October 2023 by Rick Boyer
If I could give 10 stars I would ! My son and I were in last week to port our numbers from Verizon to T- Mobile. Yoli and her associate could not have been more helpful or friendly. They handled everything and even filled out our BYOD promotion. Great customer service is hard to find lately. Truly a great experience and I would recommend this Endicott, NY location location to anyone - Rick B.
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October 2023 by Ellen Archibald
Rob made my day! I purchased the 5G home WiFi service today, he made a great deal for me.Free phone, free streaming services, free gifts ?.Lower monthly rate than my local WiFi provider.The WiFi and phone service works beautifully.!Rob hooked everything up, transferred my old phone to the new phone., also hooked up the WiFi on site.100% best customer service I've had in a while. Thank you! ?
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October 2023 by Da Reeses Puffs
The customer service here is 10/10 . I went to go buy a phone and I was able to get help asap . The workers here are super friendly and respectful . 10/10
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October 2023 by Samantha Hall
Wonderful service, the staff is great and very helpful!
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October 2023 by Marissa Renee
Was signed up for the top tier plan that included a whole bunch of stuff I do not need or use. Was not given any options, I literally said I want the cheapest plan that has unlimited talk/text. Did not realize every plan tmobile offers has those two things. I am connected to wifi when I am at home and work, I do not need sooo much data. Also was being charged for an apple watch I do not have or want. Was stuck paying almost $200 the first month then Tmobile support (whom are great) were able to change my plan and delete the apple watch line. Now instead of $196/month I am paying $136/month. Ask lots of questions when in this store so you know exactly whats being added to your account.
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June 2023 by Arpan Bhutwala
The employees at this location are both, inept and dishonest.I went in to replace a damaged phone, and the representative behaved as if we bothered her since she had to do her job. At the end of the transaction she confirmed what my monthly rate would be moving forward. Upon returning home I checked my online account to see that the line in question was going to be 50% higher than she quoted. So I called the store and was advised to call tmobile at the1800 number instead. It turns out she added insurance without even discussing it with me. I then called the store back to see if this was an honest mistake or something worse. And instead of apologizing and correcting the error she chose not to answer my several calls.Simply put, do not go to this location if you want to be treated fairly and with respect.
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February 2023 by Eddy Sactic
I would like to give kudos to Jorden Deering from T-mobile Endicott because today he provided a Virtuoso customer service. Ty Jorden! U r the best!!! ??
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February 2023 by Eric Vogler
They were very helpful. Better Prices and Service. Better than Verizon!!
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January 2023 by Unforgivable Sins
They were very helpful. Better Prices and Service. Better than Verizon!!
