-
September 2024 by Morgan Cologgi
Awesome company!! Stephen Kane was so great through the whole process and was willing to work around my home life. All in all would definitely buy through them again! They made the process smooth and easy!
-
September 2024 by Nate Hakes
Can’t answer the phone to save their life. The service department is horrible. Bmw of Rochester is much superior. They put in a garbage battery in my bmw. They don’t know what they are doing. This ain’t a real BMW dealer.
-
September 2024 by Kevin “Sneezy” Allen
My experience started with an old BMW and Gault really took care of us and even offered us a ride even though we didn't get the car from them. Fast forward to buying a new BMW (and kept the old one) and the sales staff was great. Cadillac was never this good to us!
-
September 2024 by Sharon Dube
In searching for another X5 replacement for my totaled one, Steve Kane at Gault BMW was extremely helpful, professional and highly competant. He was a pleasure to communicate with and worked very hard to get me what I wanted.
-
September 2024 by Lukas Boraski
This has by far been the best car buying experience I've been a part of. Stephen and Kas made everything super easy and found me great rates and payment options for everything. Complementary oil changes along with the purchase is a plus. If your looking for a used to new vehicle Gault is the way to go. I'm extremely happy with the car. Thanks again!
-
September 2024 by Omar Daniel
Excellent buying experience. Bogey is the best
*update* I recently had a recall and they were nice enough to send me a brand new loaner 230i for 2 days. Wonderful customer service. Shout out to Alicia, Dennis, and Peter!
-
August 2024 by Nancy Berger
We bought our first BMW in late May. This was the best car buying experience we have ever had. We worked with Bogey. He answered our questions and provided us with information so that we could make decisions. He did this in a friendly way with no pressure. When the day came to pick up our car they spent nearly 2 hours getting things set up and explaining details to us. Without hesitation I will recommend Bogey and Gault Auto Sport team to anyone interested in a BMW!
-
August 2024 by Theresa Natishan
We had an absolutely fantastic experience at the dealership with our recent BMW X5 car purchase. Everything went smoothly and efficiently at the dealership. All staff were super friendly. Bogey Khomych (our client advisor) was a pleasure for us to work with; he was very professional, proficiently answered all of our questions and we were happy with the deal for the car purchase. We love our new BMW X5!
-
August 2024 by Kathleen Furr
A meager 1m on the ground in the US, and a highlight was working with Stephen at Gault BMW! I wasn't sure what I wanted - even if I wanted BMW. Gratefully, Stephen didn't try to sell me a car. He LISTENED to me, and then let the right vehicle find me. “BMW sells itself” is a charming – but true adage! Having an expert there to walk me through it, I found EXACTLY what I wanted, in a no-pressure, comfortable environment. Every concern and question answered. The whole Gault team was lovely, and Stephen went above and beyond keeping in touch while I sorted details, delivered the beauty to me personally, and the post-sale service has been a dream! Ask yourself – do you need a vehicle so smart and capable that you can’t learn all the bells and whistles in one sitting? The answer is yes, let Stephen show you what BMW can do! Live your work-hard, play-hard lifestyle! Tip: shortcut to it by going to Gault BMW! (also the backroads you can test drive on are perfect!)
-
July 2024 by Daniel Rosa
Horrible Service Crew. I went there for a check engine light 4 months ago and have spent 6k+ to still not have my issue rectified. I feel that they're robbing me at this point and not even trying to fix my issue. They're actually making it worse every time I bring it in. I am the second owner of the car and have taken care of the car the entire time it's been in my possession. I even had a mechanic who performed extensive work over the 10yrs I had my car under them. I paid more in 4 months with these guys than the 10yrs I did with my previous mechanic. So in short, I have left my car with them a total of 5x , 3-5 days being serviced each visit equating to a month being without my car. At this point I'm going to a different mechanic since I still have my check engine light and am out 6k. I will be escalating this issue to higher officials since this whole ordeal was unethical and concerning due to the manner in which business was performed.
TO ALL MILITARY PERSONNEL AND VETERANS, AVOID THIS DEALERSHIP AT ALL COSTS...NOT WORTH THE HEADACHE!!!
-
June 2024 by Mario Ortiz
Once again, an awesome buying experience with George and the Gault BMW team! Thank you!
-
June 2024 by NORMAN LIPACK
the experience was excellent, and the car is great
-
June 2024 by Eon Pienaar
My experience was amazing at Gault BMW, the team was amazing from Bogdan too Mike and the lady’s, I really felt part of the Gault BMW family, will always buy my BMW’s from them . Best team
-
May 2024 by Corinne T
This isn't an authentic BMW dealership. If I could give them a zero I would. They took all day to change one tire. Would not run a simple check engine light during that time. Opened the hardware (nuts and bolts for a tire) and left the packaging in the car like trash. They didn't clean the car (something that any OTHER dealership automatically does). I may as well have gone to Maavis. Lastly, they could not find my tire plan, said that I needed to figure out the company that sold it to BMW and provide it to them. So I needed to call my dealership (WHEN THEY SHOULD HAVE because they are paid to do this) to locate who sold me the car 3 years ago to figure out the semantics of the tire plan after waiting all day in the lobby for one tire to be changed. The audacity of the female manager (heavy set) to say you should have purchased a tire plan through BMW, as if I didn't sit there handing thousands of dollars over to a luxury car dealer. Backwoods and out of touch. Turned me off completely and I won't be renewing my lease. Mercedes has much better service as a corporation.
-
May 2024 by James Neal
Amazing purchasing experience from the GM Mike Tulsey, to our sales professional George, Kas in financing and Leila for the tech stuff. All around great experience. Highly recommend!
