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November 2023 by Carolina Penagos
Jeff is great! He provided an amazing experience and answered all the questions I had about different mattresses. He was patient and very knowledgeable. I recommend this store and will definitely recommend it to friends and family. Thank you for your great customer service Jeff.
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November 2023 by Nathaniel Bonaparte
Our experience was great. Jeff was informative and patient with our questions and very knowledgeable about the mattresses and what would be the most economical combination of mattress, mattress protector, and bed frame for us. We ordered a new bed immediately because of Jeff.
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November 2023 by Robin Monichan
Jeff was great; he was both friendly and professional. He patiently went through the available mattresses / features and helped us select one specific to our needs!
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October 2023 by Gerard B.
Delivery issue.I ordered two sets of mattresses and foundations to be delivered on 10/22/2023. I never got a call about the delivery the night before as stated in the sale. I checked on the due date for delivery only to find out the items are out of stock and delivery will be delayed to at least 10/26/23.No-one notified me in advance and I am sure this didn't happen that morning, they should know their inventory.I removed the old mattresses and box springs the night before and spent the night on an air mattress (expecting only for that night), now can't be sure when I will get my delivery.Someone should have reached out prior to me reaching out to them.
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September 2023 by rebecca greenwald
I never usually take time to write a review but the customer service I received from this store deserves it. My boyfriend had purchased a brand new mattress less than a month ago and the sales representative included a standard adjustable bed frame free of charge. Unfortunately, it broke due to an unknown reason which left us very unhappy. After reaching out and working with Jeff Padnick, he gave us exactly what we were looking for at the best deal possible. He was very persistent in making sure we were going to be happy with our final decision and ensure we won't have a problem like such again. I would definitely recommend using this company for anyone's appropriated needs!
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September 2023 by Jesse Eberle
Excellent experience at this Mattress Firm. Walked in and was immediately greeted by Jeff who assisted us until we found the mattress we wanted. He was very knowledgeable and also worked to keep our purchase within our budget. Highly recommend this location and would absolutely ask for Jeff!
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September 2023 by Oumarou Dia
I was warmly greeted by Jeff Padnick when I entered the store. I explained my issue and Jeff did an excellent job at explaining everything to me in detail and tried his best to save me money. When I finally made my decision he obtained the necessary permission for me as I had just acquired the iSerta 2000 firm mattress. He gave great advice on how to enhance the quality of the bed I chose. In the process he displayed knowledge, expertise, professionalism and patience.
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August 2023 by Richard Miller
I recently had the pleasure of visiting the store looking for a new mattress, and my experience with Jeff, one of their exceptional representatives, left me utterly impressed. From the moment I walked in, I could tell that this store prioritizes expertise and genuine care for its customers.Jeff's knowledge about the company and their products was unparalleled. As someone who has noticed a decline in knowledgeable staff at various stores, Jeff's expertise was like a breath of fresh air. He went above and beyond to understand my needs and provided valuable insights into the world of mattresses beyond just selling them. This made a significant difference in my decision-making process, as I felt more confident and informed about the mattress I was interested in purchasing.But Jeff's outstanding service didn't end there. Even after the sale was made, he continued to display authenticity and concern for my well-being. It was evident that he wasn't just interested in closing the deal but genuinely cared about my satisfaction and overall health. As I was about to leave, he suggested looking into certain aspects related to my health , showing a level of care and consideration that is rare to find in customer service.It wasn't just about making a sale; it was about creating a meaningful connection and providing exceptional service that extended beyond the immediate transaction.Leaving the store, I felt like I had not only made a wise purchase but gained valuable knowledge about mattresses and related health considerations. I can confidently say that this store has a gem in Jeff, and his dedication to his customers sets the bar high for other customer sale representatives.If you're looking for a store that not only sells great mattresses but also has a team member like Jeff, who genuinely cares about your well-being and offers unmatched expertise, this is the place to go. I highly recommend their services, and I'll undoubtedly be returning for any future mattress needs. Thank you, Jeff, for making this shopping experience unforgettable!
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August 2023 by Zack Bro
We went in not intending to purchase. We were shopping around. We were approached by Jeff. Jeff was very knowledgeable, honest, and patient. Jeff turned lookers into clients. Clients for life. I will let all my friends and family about Jeff. Jeff is the an asset to this location. Ask for HIM!!!!
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August 2023 by Alex Andino
Quick & easy! Never purchased a matress before & Jeff answered all my questions. Zero interest financing with no money down, such a great deal. Highly recommend this location. Jeff is the best!
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July 2023 by Elasia James
Jeff was an excellent sales representative. He was patient and explained everything we needed to know about our purchase. He shared things we did not consider and showed us a variety of choices based on our needs. He is very knowledgeable and took his time to make sure we understood. We were not overwhelmed and was able to make our purchase the same day. It was a thorough hassle free purchase. Jeff gets a perfect score--10. ??
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July 2023 by Pascal Aristide
Jeff was amazing. For our first mattress together, he went through details on what would work and what probably wouldn’t. Stayed within our budget but also made sure we didn’t get anything cheap and something right for us. He even helped after we bought the mattress with deliveries and any questions we would have. If you ever stop by here, know you are in good hands and he will take care of you with genuine care. If I could give him a 10/5 I would !
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July 2023 by Allison Kozak
Jeff was knowledgeable and listened to our needs. He helped us find the perfect mattress for our best night sleep within our budget. Thank you Jeff!!
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July 2023 by PH101
Jeff was very thorough and helpful. I was in and out of the store with the perfect mattress to be delivered the next day. I didn’t have too much time to waste and he made it happened with the allotted time. Great service!!
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June 2023 by Jackie Parris
Meeting Jessenia was a pleasure. I went to try a mattress I've seen online. They did not have it in the store. Jess continue to find another mattress that may interest me. This mattress has the specs that I liked with similar features and better price. I came home and read the reviews and I hope that I love it as much as most of the other customers. Thanks Jessenia
