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July 2024 by Preston Lewis
MinuteClinic was dismissive . She didn’t seem very informed and surely wasn’t helpful. Appointment was at 9:30AM on July 2, 2024. I understand issues but please try and help people going forward. Not likely to recommend. Last visit from any of my friends and family. Canceled my appointment after I left because she didn’t want to help . Will be hard to keep any retention on customers with her working there .
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April 2024 by Shehzad Amin
Worst experience
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April 2024 by Ϟ N7 کorenz
Today’s I visited 4 pm there’s 2 Ladies Showing too much Attitude And rude treating customers like Baggers CVS should Teach their staff how to deal with customers
I have been a customer for the pharmacy at this location for a number of years. The workers are disrespectful, unprofessional and obnoxious.
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February 2024 by Sergio Hernandez
Worst cvs i have ever been . System constantly going down will have you on waiting on the phone for 30+. Switching to another cvs now
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February 2024 by Dan F F
Great store
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February 2024 by Dedra Joseph
I have been a customer for the pharmacy at this location for a number of years. The workers are disrespectful, unprofessional and obnoxious. They repeatedly violate my HIPPA rights. I’ve asked that my personal information not be discussed loudly for all to hear. However it is a continual violation. At one point I had my physician send my prescription to a Walgreens however the next month when I tried to get my refill at the Walgreens they told me the CVS Somehow interceded and had my prescriptions transferred back to them. For a short while they improved but as of lately there is more of the nasty, disrespectful behavior. They want your business but lack customer service. I have a heart condition and should not have to be stressed out each time I go to fill my medication. The supervisor whom I was told is named Darsh is a disgusting obnoxious banshee of a person that curses while she insults and jeers customers from behind the counter. Their incompetence consistently delays me from getting my medication which can cause me to end up in the hospital or can be life threatening. I’ve had more negative experiences with this particular establishment than I have ever had in my entire life anywhere . This should never be. A trip to the pharmacy shouldn’t be this stressful. This CVS can actually cause me a heart attack or stroke by delaying my medication as well as dealing with the stress and incompetence. I am definitely taking my business elsewhere. I must say that if I am lucky to run into them Mellisa and Anthony are kind, helpful and polite. After reading the other comments I believe this is more then a forum for venting it is a cry that their actions are affecting our health in an adverse way!!!
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January 2024 by Luther Lawton L.
I wish the old owners didn't sell the place this cvs will not be open for long they about close this pharmacy down. Every time my doctor sends in my prescription, it's never ready, so I never a day later its ready. Walgreens here I come
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January 2024 by Paulie D
This store was amazing a few years ago everyone knew you. Now it's all new people who don't know what they are doing, extremely long lines and virtually nothing on store shelves
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January 2024 by Betty Robinson
I am unfortunately consistently disappointed in the service of the pharmacy dept. The lines inside and outside at the drive up are extremely slow. My Unithroid 25mg has been on order for close to 2 weeks. I was told on Saturday that it would be back in stock today on Tuesday late afternoon. When arriving at 5:30, standing online for 30 minutes I was told that it is still on order. I asked for it to be filled at another CVS and was told no CVS had stock. The pharmacist located 26 pulls in the Elmont supply and was willing to give me a partial refill but I would have to wait another 15 minutes to have it refilled. I agreed to the partial refill and am still waiting 20 minutes. Disappointing
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January 2024 by S Khan
Very rude staff in pharmacy..
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December 2023 by Ad Durett
Pharmacist very moody. Had a nasty attitude. They never answer the phone. Customer service ?
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November 2023 by Kris Stukes
The female cashier with dreads may very well be the least helpful person I’ve ever encountered. I was purchasing lotion and of course I had to request help since this inexpensive, everyday-product is locked away. The female with dreads refused to let me physically handle the product and walked off telling me that the product would be waiting for me at the front of the store... I also needed to pick up items from the pharmacy, and would have simply paid for the lotion at the rear pharmacy register. This makes no sense to have to swipe my card twice given that I simply could've have paid for this item when picking up other items from the pharmacy. Blatant racial profiling. This place needs a complete staff overhaul.
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November 2023 by Michele Hill
Service in the pharmacy department drive-thru was unsatisfactory. They do not open at the hours they have posted. The posted hours state they open at 8:00am; however I waited outside for ten minutes online before deciding to come inside to pick up my prescription. While on line I saw the young lady actually open the drive-thru window for customers at 8:13am.Employees can be seen playing around behind the counter even though a long line of customers is waiting to be served.This CVS pharmacy used to offer exemplary service. A change in employees is noted and perhaps responsible for the decline in customer service.
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November 2023 by Danielle I
The pharmacy staff was very helpful in filling scripts that were unavailable at my regular store.They made time to fill them right before closing. Melissa, the pharmacist, was extremely kind and took time to explain my medications.
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October 2023 by Elon
This review is due in part by the pharmacy. I am writing this review to express my frustration with the CVS Pharmacy on Dutch Broadway. I have been a customer of this pharmacy for many years, but I have recently had several negative experiences.The most frustrating issue is that the pharmacy never seems to have my prescriptions in stock. I have called ahead to make sure that my prescriptions are ready, only to arrive at the pharmacy and be told that I have to wait for them to be filled. This has happened on multiple occasions, and it is very inconvenient.On my most recent visit, I had to wait over 15 minutes on the line to speak to the pharmacist. Once I finally got to speak with someone, the pharmacist, Melissa, seemed to have an attitude. She was rude and dismissive when I asked her about my prescription.I am very disappointed with the service I have received at this CVS Pharmacy. I do not recommend this location to anyone.Here are some specific suggestions for improvement:Keep prescriptions in stock. This is the most important thing that the pharmacy can do to improve its service. Customers should not have to wait for their prescriptions to be filled, especially if they have called ahead to make sure that they are ready.Reduce wait times. The pharmacy should take steps to reduce wait times, such as hiring more staff or implementing a more efficient system for filling prescriptions.Improve customer service. Pharmacists and other pharmacy staff should be courteous and professional to customers. They should also be willing to answer questions and provide assistance.Reduce side conversations. Pharmacists and other pharmacy staff should avoid having side conversations with each other while customers are waiting to be served.I hope that CVS Pharmacy will take these suggestions into consideration and make improvements to the Dutch Broadway location.
