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October 2023 by Kenzie Palmer
The ATM is 24/7 and inside for those with debit cards. They have two ATMS and they allowed multiples of $1 instead of $20 like most ATMS. If you have any type of credit union account there will be NO ATM fees! Which is great! It’s private and clean inside.
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June 2023 by Eris Morn
The ATM is 24/7 and inside for those with debit cards. They have two ATMS and they allowed multiples of $1 instead of $20 like most ATMS. If you have any type of credit union account there will be NO ATM fees! Which is great! It’s private and clean inside.
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October 2022 by Lacy Stirk
I don't even know where to start with this company. They have almost single-handedly tanked the closing of our house. This company has no communication, not all employees have the same information regarding processes and products, and they flat-out LIED to us. My partner and I are usually pretty forgiving, but Visions has made this process so horrible, that I feel obligated to inform anyone and everyone, to steer clear! In addition, other organizations and businesses in town have expressed their frustration and concern with them as well. I don't know who is running things here, but clearly, they are not doing their jobs either! Don't trust them and don't use them!
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May 2022 by Margaret Markley
Don’t ever use this bank or any visions bank for that matter. They’ll take money out of your account and not give it back. I’ve had to change my card three times due to fraud and change my actual bank account number. I will definitely be closing every single bank account I have with them.
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May 2022 by Casey Berry
Never had a problem with visions until recently my online banking app was compromised on April 5th and I immediately called to let them know those weren’t my transactions.. fast forward it’s now May 4th and still nothing has been done about it so I’m out 500$ Between my girlfriend and I we talked to over 25+ different people to try and resolve the problem and not one person could help or have answers for us instead they just kept transferring us to the next person and still nothing
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October 2021 by Eileen Peet
I have had a Visions account since I was a child. As an adult , I use Visions for personal and business transactions. I frequent the Elmira and Horseheads locations weekly. The staff at both branches are AMAZING! So kind, polite, and knowledgeable. The staff at my Visions locations truly make my day every time I go in and I can’t say enough good things about them. Always smiling, always helpful. Thank you for being such a reliable banking institution.
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May 2021 by Mikhail Alexander
This credit union is terrible and doesn’t care at all for it customers that it calls “ members “or their loyalty . I would recommend never using them and I will be closing my account tomorrow. Find a bank that actually cares and appreciates their members if you can ( I know that’s a hard ask ) .
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December 2020 by •pichxo•
There no ZERO assistance after noon on saturday... so if you call for help after noon saturday... you will be waiting until monday.... so if you cant access YOUR money, you will be waiting until Monday... I hope you dont have children if you bank here!!! I've been there 20yrs... 20 wasted years for a company that does not understand that their customers cant go 3 days without accessing their money!!! Good luck, I'm done with this place!
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December 2020 by Zoey Nyght
I like this credit union, haven't had a problem with them so far. Keep up the great work ?
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December 2020 by • Sxnset Foxiela •
There no ZERO assistance after noon on saturday... so if you call for help after noon saturday... you will be waiting until monday.... so if you cant access YOUR money, you will be waiting until Monday... I hope you dont have children if you bank here!!! I've been there 20yrs... 20 wasted years for a company that does not understand that their customers cant go 3 days without accessing their money!!! Good luck, I'm done with this place!
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October 2020 by Zofia Kadyński
I like this credit union, haven't had a problem with them so far. Keep up the great work ?
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August 2020 by Jamie Cunningham
Helpful staff and a good place to bank with.
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October 2019 by Nancy L.
I want to praise Visions Credit Union for their outstanding service. I had to export my car to Canada and the bureaucracy/paperwork was just overwhelming. I was originally told that I didn't have to pay off my car loan, but it turned out I did. I had no time because the paperwork was already scheduled for the day to cross the border. I went into the Visions office in Endicott, and all the people were very helpful, but after hitting some brick walls with my bank to get it paid off right away, James Garcia came up with an ingenious idea. We followed his plan, and it worked like a charm. James was so creative, thinks out of the box, and really saved the day for me. Everyone there was helpful and considerate. 10 stars!!
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July 2019 by Cara Cleary
Lived out of state for 5 years now went to close my account when I got back in town and they tell me I have ZERO money in the account and I ask how and I'm told this fee and that fee. Never did I receive anything about fees in my statements. Worse bank in the world. Never in my life have I had such issues with a bank.
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February 2019 by Jim Cain
Treated horribly trying to set up a 9th savings account for my grand daughter. Manager couldn't take the time to see me. Hopefully they're normal manager is just on vacation she was nothing but pure class.
