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June 2024 by Richard Shore
It doesn't have a phone number. You can't call back on a purchase that won't connect. Very minimal service for products. They are there to sell you something, not to fix or rectify any issues. When you leave the building, you are on your own. This is especially dire if you purchase an Apple product which provides no help if you are not able to activate the device.
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June 2024 by John Farr
Thank God for Corey at the Big Flats store! After a VERY frustrating experience with the online and app services, he listened to me, eventhough I was frustrated, solved the problem and sent me in my way... and did so very warmly and professionally!!!
Thanks Corey!
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March 2024 by Charlene Montgomery
Jaimie and Stewart were very helpful
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January 2024 by Pat Mueler
Hmmmm ive never met a business that they make you pay your bill at a machine but then when you explain "Your old school" and prefer that over the counter experience you get a condescending "why?" What do you mean why ? Obviously as a Salesman your job is to LISTEN to what a customer wants . Your not doing a good job at listening. I could understand if I was asking a unreasonable request. And I would have been more then willing to wait for a free employee . that's just the worst display of customer service I've ever seen. Then when I request to see some one else that employee wearing a black pants and a number 6 eagles jersey maybe 5-9 average build some facial hair has tattoos on December 29 2023 around noon, see? , my attention to detail is on point because I listen and watch and observe something all employees should do , I told him multiple times I did not want to go the machine and do it myself he started to get load and cought himself and said I will go with you again not listening I just explained to you I did not want to do that . I want to pay over the counter. Again not a unreasonable request. I've done it before here and after filling a complaint against this store I was informed bye the rep that a over the counter payment is something that's available and offered there. I get it we all have bad days but common man. People can feel your negative energy when they walk through the door. This is now the second time I've personally had a issue with this employee. Now I'm filling complaints and going through the proper chain of commands to ensure this doesn't keep happening. Check your emotions before you go to work my friend. It's just a job nothing more or less. Imagine if I treated your family member that way. Would you be cool with it ? I'm sure if the roles were reversed with his additude he may have gone off on me. I'm not looking for him to get in trouble. I don't this to keep happening. If this is resolved great water under the bridge were grown . But if not I'll keep pushing the issue until corporate gets involved. Remember it's just a job. Is this really worth it ? Over some pride ? Ultimately after getting no where I left and went and drove out of my way happily and supported a local business owner and payed him a extra $5 to assist me. It's not about the money. It's about morally the principal. I absolutely could have stayed and not payed a fee. What's that tell you when I will leave and drive out of my way and spend more money on gas and a extra 5 to get a service that should have been provided in the first place?
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October 2023 by Jessica McCarthy
Shout out to Jo-el for helping my son with a phone today! He went above and beyond to make it happen and affordable!
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September 2023 by joe bernardini
I'm in the store right now three employees with a greeter I assume he could at least a check me in to see what I needed to save time this is terrible
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July 2023 by TTT
Basically I got no help. I asked questions about my phone, cracked screen, my warranty, my upfront and they didn't even attempt to pull up my account!!!!!! But told me I needed to contact the warranty department. But I asked other questions as well and they never even took 2 seconds to look it up. They just basically turned me away!!!
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July 2023 by Jim Steiner
Great service, friendly and helpful staff!
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July 2023 by paul seidel
Long wait
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July 2023 by Anna Reese
Knowledgeable staff and great selection of products
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July 2023 by Chris Hughson
Not sure how this store is still open. Employees are rude and unhelpful.
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July 2023 by JC Christiansen
Very helpful.
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July 2023 by Bruce Lackey
Good service and great friendly staff
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July 2023 by Melissa Duffy
7/12/2023, 2:30pm. 4 employees on the floor, none of them seem to like their jobs, and they seem to dislike people in general. They are arrogant, condescending and not knowledgeable or helpful, basically useless in customer service.
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February 2023 by Beth VanDerpoel
Stopped in today to see about upgrading my phone since we were close by. When we arrived we were told it would be about an hour wait. I had my 10 month old baby with me so we hung out for about 30 minutes. We decided that to help kill time we would leave and then come back as long as we were back in that hour time frame. I spoke to the associate who checked us in I asked if I could make an appointment that way we would have our spot held since I wanted to keep my daughter occupied while waiting. He told me that no we wouldn't need an appointment that it would be OK for us to leave and then come back. When we got back we didn't bother checking in and no one greeted us again. They called my name and someone else who supposedly had the same name stepped up. (This person was NOT in the store when we left). They then asked what happened. I told them that the guy wearing the jersey said that we could leave and come back and that it wouldn't be a problem. We apparently were taken off the list even though he said we wouldn't be. We were then put to the bottom of the list and it would possibly be another hour (several people walked in after us when we returned and were put ahead of us). We decided to leave and go elsewhere. This isn't the 1st bad experience I have had here. We have decided to give our business to our local Verizon here in Pennsylvania instead since they clearly didn't want to get our 2 upgrades today.
