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June 2024 by Tahir Mian
I called them because I was having issues with my Battery the Person answerer the phone suggested that why I don’t go to the Good Year where I bought my battery from.According to good Year warranty policy the customer can go Nationwide if any issues with the Battery.
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March 2024 by eric rumsey
What an excellent service experience today. In and out. Courteous. Efficient. Customer service is definitely the goal at this shop. I highly recommend
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March 2024 by Bill Utter
The service writer at the Elmira location drives customers away, I asked if my air filter could be blown out if dirty, as I dont have $$ to buy one right now. I was told that we don't blow them out because it pushes the dirt deeper inside? Who blows an air filter out from the bottom up?! you blow dirt out from the top down. Also there's oil change pricing on the counter, saying that you get a high mileage oil with the lowest price, but yet when you say that's what type of oil you want, the service writer tells you that the display sitting on the counter is wrong and that type of oil is more money?! Do not go to the Elmira Goodyear location, go to Corning New York or Ithaca New York. Stay away from here.
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November 2023 by Kassie Trinkley
Fantastic service. I came in when my car automatically flagged one of my tires for low pressure, and not only were they able to get me a same day appointment but they also checked and filled my other tires which were a little low as well! All for free! Very happy to have a place like this in Elmira.
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September 2023 by Jae Rae
They got my car in right away for a flat repair. They called to advise me of the progress and cost and updated me on other maintenance that is due. No pressure service.
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July 2023 by Jerry Baker
Good service, fixed tire .
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July 2023 by Jill Crane
I was 300 miles from home and needed an emergency repair recently on a Friday. Mark was busy but agreed to try and fit me in later in the day. He not only made a timely, quality repair, but he was reasonably priced. It makes a difference when the owner lives in the community. He was also pleasant and professional. Nothing could have improved on my experience. Thanks from Bruce.
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May 2023 by Sonny
they explain to you in detail what’s wrong with your car and the wait isn’t too long.
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March 2023 by Bob Michalko
Didn’t ask if I wanted hazard insurance just added it to price of tires didn’t realize it until after paying bill and putting receipt in desk days later. When I questioned them about it they said I yea we just add it to the price they never told me I bought it or what it covers until i questioned them. Will never buy tires here again
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November 2022 by M Asim Qamar (Asim)
Scheduled an oil change appointment and everything went smoothly until I had to actually drive my car.Got my oil changed before a long 4 hour drive so the car would be ready, and as soon as I hit the highway the oil cover shield plate under the car fell off as it was not bolted properly. Completely ruined the drive as I had to pull over every 30 minutes to tape the skid plate over and over.It is completely unacceptable for a professional shop like this to do such lousy and unprofessional work on something as simple as an oil change. As a local student, I put my trust in their hands and will not allow anyone to make the same mistake I did. I thought that paying a little extra for an oil change for the peace of mind of a good professional job would be the smart move, instead it is now costing me double as I have to replace the skid plate because it is completely torn apart.Nonetheless, Tony at the front desk was a friendly and kind gentleman. Just very unfortunate that there is a lack of quality control at this good year and they are letting the simple mistakes pass.
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November 2022 by Alicia VanDuzer
They helped my husband when his car ran out of gas on the side of the hwy. His gas gauge hasn't been working properly and they actually figured out that the wrong fuel pump was installed in his car. We appreciated them going the extra mile.
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September 2022 by Ken Hellendall
Had a flat tire on our RV trailer. Pulled in unannounced and the staff couldn't have been more helpful. They had us up and running in a half hour. Fantastic experience Thank you
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June 2022 by Joseph Moglia
On our way out of town for family event. 3 hour drive. On way out the door noticed a gouge in the sidewall of rear tire. Deciding whether to drive or not. Stopped at Goodyear on gray st. Elmira for their recommendations. Mark noticed how unsafe it would be to travel that far with strong possibilities of a blowout. He and his team took us in, replaced the tire and had us on our way in under an hour. Made the family commitment on time. This is why we have been customers to this specific garage for almost 20 years. Thank You, Joe Moglia
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June 2022 by Onoria Ubau
Everyone is very friendly and the tires were well taken care of!!
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June 2022 by Jennifer F.
Made an appointment online and received a confirmation email for the time of my appointment. Arrived at the scheduled time and was told I didn't have an appointment. If you don't check online appointments then you should not allow it as an option. What an inconvenience. Will not be using Goodyear in the future.
