-
September 2024 by Toni Bennett
I had taken my Rogue there on May 27th after hitting a deer head on. Within a week they had the check from the insurance company. I was told they weren't sure how long it was going to take, it was all depending on the parts coming in. I called 2 weeks later and they needed to send a supplemental estimate to the insurance company. The adjuster went out, approved it and another check was given to them. Fast forward a month, when I had to give my rental back. "We are waiting for parts" Fast forward another month "We are waiting for 3 more parts" one being my grill which I feel should of been one of the first things ordered, but I don't work in a body shop so I don't know when they order that. 2 weeks later "waiting on parts" another week " waiting on parts" I JUST picked my car up today, 87 days later. My husband was told that the guy that orders the parts, Andrew, kept ordering the wrong ones!! I was very lucky to have a friend who was able to let me borrow one of his cars... for 2 months!! Either the parts guy needs retraining on what parts to order for what car or he needs to be let go! I believe I could do better!
Chris who runs the place was very understanding as to why I was calling and yes crying by month 2!
Unfortunately I would not recommend White Hat unless they get staff who know what they are doing!
-
November 2023 by Tom
It took over four months from the time I first showed up to start my corrosion warranty claim until they were finally able to start working on my 2020 Jeep. Part of the delay for my service work was that they had no loaner vehicles available, so be prepared to have your own backup vehicle if you want your car worked on sooner.When I finally went to get my Jeep after it was done, they claimed that all of the door hinges had been replaced (not repaired), but apparently this only meant the top-half of each hinge; the bottoms were apparently not covered by FCA/Stellantis.There was originally a chalky residue all over the windows when I first picked up my Jeep, and it would not wipe clean, even with Windex. The shop saw my original review complaining about this and and called me, offering to take care of the issue. I brought my Jeep back to them and they cleaned the windows completely and the residue is now gone.They also discovered that the body plugs were missing, so they re-added those. We're not sure if those were missing before I brought my Jeep in for service, or something that was missed after they put it back together.They told me that they found a small dent, which they fixed for free, and also touched up one paint spot that was not covered under warranty. I appreciate those additional efforts.Unfortunately, there was poor communication and follow-ups throughout the entire process, but that’s on par for all Ferrario service in my experience. Multiple times, I was told that someone would look into something and call me back, and never did. I felt like if I didn’t call every few weeks to ask for a status update on my claim, they would forget about me.Overall, the quality of their work looks good and they corrected the initial issues I found, which is why I bumped their review from 3 to 4 stars.
-
November 2023 by James Marlowe
John and the team at White Hat did a great job on my Mach-e after I hit a deer in October. They kept me informed by email and made the car look like new again. They interfaced with insurance and the car rental agency to make things go smooth. Thanks.
-
September 2023 by Ski Mask Tv
My daughter in law came here in June for a simple hood repair and its not October almost and they keep pushing the date back but when I drive by the hood is on my car so they’re lying and scamming people for extra money
-
September 2023 by Jake DeMellier
After having someone damage my front end while being parked, I went straight back to Ferrario and asked if they had their own collision repair. White Hat did absolutely amazing.. From the office workers being helpful & friendly from the second you step into the building, all the way to the quality repair!Car came out looking impeccable with an added plus of being before the estimated amount of time I was told at the startCouldn't be any happier.. Thank you John and everyone at Ferrario / White Hat!
-
August 2023 by Amanda D
The team was quick to get us in to look at vehicle and hit my credit report with no response afterward. We went in on a Thursday afternoon and sat for over an hour and a half. They went over payments with us and assured us we would be set up by Friday. Friday came and we were left waiting with no reply. Numerous attempts at trying to find out where we stood on it, still no reply come Saturday. 3 days and we still have no response. Completely rude and inconsiderate to leave someone waiting all weekend for a simple hey this is what’s going on. Not impressed with the service at all.
-
June 2023 by Dylan Heckman
I recently had Ferraro/ White Hat Collision redo my truck after i smashed a deer. I absolutely am thrilled with the work and dedication they did. They took great care of my vehicle and cleaned it inside and out and made it look like the day i bought it. Definitely recommend them!Service: Body & Trim
-
October 2021 by Butch Monroe
Excellant service, Great to deal with
-
September 2021 by Steve Dee
Very friendly and extremely good to work with,and do excellent work. Need more qualified people for the body shop that really wants to work,but hard to find with the \\\"free\\\" money with covid unemployment. But doing an outstanding job in a reasonable time frame. So good job to Lance,Chris and all involved.
-
April 2021 by Hope Jackson
The collision repair shop was amazing! My car was hit by a deer and it smashed the entire window out. The manager cleaned out all the glass for me and taped the window up so I can drive it until I get it fixed. He was very kind.
-
February 2021 by Richard Kopacko
Got the estimate and all was good! Now it is time for insurance to set up a time. Looks good!
-
January 2021 by O G
They did a phenomenal job painting and resassembling the bumper on my pearl white Lincoln! Thank you!
-
January 2021 by Jay Bump
The experience was horrible but the work was good. They don't respond in a timely manner.
-
September 2020 by Jeff Allen
My insurance company told me to use Gerber, another company offered me a $500 'rebate' (cancel deduction) to use them, but my roommate insisted Ferrario Collision was best.I was told 2-3 days, which turned into 2 weeks. Then, the final paint job was extremely riddled with raised specks in the paint on every painted surface.If I had a blind man read the bumps it would probably say 'I don't care. :-|They have offered to fix it but I am just really let down. The folks in the office were very nice, so that's a plus.Update: After another week, I got a loaner car. My car was finally finished after another 7 days. Four weeks to repair a bumper! Not one call from management. Poor quality and unapologetic...my experience.
-
January 2020 by pam bayait
Excellent service and repair couldn’t be more pleased
