8AM - 4:30PM
1525 Lake St, Elmira“Easily the best collision repair shop in the area. You can tell they take pride in their work and have a goal of perfection, while also getting your vehicle done in a timely manner. Wont take my vehicles anywhere else again!!”
“I have used this placed as long as I can remember. Hydraulic hoses custom made, almost anything to keep your truck / trailer going. I see they deliver also to businesses.”
“I had a flat tire on the highway, Gary's towing arrived very quickly, took the car to Monroe, to have the flat fixed, the driver was so professional, and courteous, I really appreciate everything! Was a relief to get off the highway and have the car back. Thank you!?”
7:30AM - 6:30PM
1373 College Ave, Elmira“I have never gone into this store and walked out with the wrong part. The staff is extremely helpful and they are very kind hearted; not to mention knowledgeable. Imagine an answer not based off of a search engines results. Next time you are price shopping truck or car parts don’t forget to check out Napa auto parts. Now they are my go-to.”
“Kent's did an incredible job fixing my car after I hit a deer. They were quick, they communicated quickly with my insurance company, and actually saved money during the process. When I got my car back, it looked brand new, and they even cleaned the interior. Their customer service is fantastic, and I would recommend them to anyone looking for body work ??”
“It took over four months from the time I first showed up to start my corrosion warranty claim until they were finally able to start working on my 2020 Jeep. Part of the delay for my service work was that they had no loaner vehicles available, so be prepared to have your own backup vehicle if you want your car worked on sooner.When I finally went to get my Jeep after it was done, they claimed that all of the door hinges had been replaced (not repaired), but apparently this only meant the top-half of each hinge; the bottoms were apparently not covered by FCA/Stellantis.There was originally a chalky residue all over the windows when I first picked up my Jeep, and it would not wipe clean, even with Windex. The shop saw my original review complaining about this and and called me, offering to take care of the issue. I brought my Jeep back to them and they cleaned the windows completely and the residue is now gone.They also discovered that the body plugs were missing, so they re-added those. We're not sure if those were missing before I brought my Jeep in for service, or something that was missed after they put it back together.They told me that they found a small dent, which they fixed for free, and also touched up one paint spot that was not covered under warranty. I appreciate those additional efforts.Unfortunately, there was poor communication and follow-ups throughout the entire process, but that’s on par for all Ferrario service in my experience. Multiple times, I was told that someone would look into something and call me back, and never did. I felt like if I didn’t call every few weeks to ask for a status update on my claim, they would forget about me.Overall, the quality of their work looks good and they corrected the initial issues I found, which is why I bumped their review from 3 to 4 stars.”
“Steven is awesome. Nothing but professional, courteous, friendly and helpful all in one! He had suggestions to help us figure out what was wrong with our daughter's car and was able to have the parts on hand that were needed. Excellent customer service!”
7:30AM - 9PM
357 S Main St, Elmira“After dealing with Advance a being treated like a burden, I stopped in a saw Mark B. This guy deserves a raise! He was extremely helpful a kind. He got me fixed up right away. ILL NEVER GOTO ADVANCE again! Great job Mark B!”
“We have used Diamond 3 separate times (all insurance claims) to repair damage on 3 different vehicles. Whether it was fire damage, hit and run or debris on the highway. They have done a great job each time and stood behind their work. They have done a thorough investigation on the damages each time and caught items we were unaware of, then made sure it was covered by insurance. Not to mention friendly and flexible with the whole process. ?”