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June 2024 by Victoria Simon
Worst service. They don’t even greet you. They just stare and continue their personal conversations.
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June 2024 by Charlie Cannizzaro
Customer service on me visit was terrible
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May 2024 by alfonso diaz
NEVER EVER will set foot on that store. The worst customer service EVER! Upon entering, we just got nasty looks as if we were disturbing the three people sitting there doing nothing. NONE of them asked if we wanted help. Finally, WE had to ask and the person who decided to MOVE to assist had NO IDEA about plans, or proposed ideas for out requested upgrade. And he had the WORST attitude. And he had dirt on his face. Disgusting.
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May 2024 by Liz Dab
The store closes at 7pm, but the website and email says 8pm. Waisted money and my time coming here. Happy Mother’s Day to me…
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May 2024 by Kori Kory
The customer service is terrible.
They made me pay double the bill and when I went to claim it, they didn't want to return it, they told me to call customer service and they told me to go to the store.
The person who helped me here did not want to give me information about the promotions they have.
Worst.
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March 2024 by Aly Al Myers
I came in February to trade in my phone as well as those of my parents. The salesman was lackluster and didn’t tell us that we would need new chargers for our newer phones. That visit was redeemed on 3/24 when I was helped by Manager Randy. Before I could complete online check-in, he came over to help. He went above and beyond to help me with my trade in. I am very appreciative of him and his kindness.
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February 2024 by Hal Menacho Segovia
I didn't directly experience the manager's rudeness but I witnessed him be extremely rude to an old lady who was a customer. How nauseating that you allow men like that to be in positions of leadership.
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January 2024 by olim Soliyev
I want to say very thank you to Angello who is the most help to us with our choice and he is the really smart and intelligent person I am very appreciate to you Angello???best worker.
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January 2024 by Lola
I had an amazing experience at this location. Everyone was attentive and helpful. Every question I had, was answered and they assisted me with getting a new phone and setting up all my information. The manager was very kind as well as the rep that assisted me. Will definitely be coming back here whenever I need help with anything!
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January 2024 by Daniel Fabriani
Very dissatisfied and disappointed with the customer service I received at this Verizon store where I went to buy a new phone. The store manager was rude and arrogant from the start, and he did not provide me with the correct information. He also treated my father, who does not speak English, with disrespect and did not offer any alternative help. To make matters worse, there was another customer who had a verbal altercation with the manager because of his poor service. This was the worst experience I have ever had with Verizon, and I feel like they do not value their customer, even though I am spending money and buying a new device from them. I hope you take this feedback seriously and improve your customer service quality. I do not want to deal with such unpleasant and incompetent staff again.
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January 2024 by Giane Aguilar
I can’t put less stars for this place. The manager is very rude and they have terrible costumer service. Don’t waste your time here . ??
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November 2023 by Andres Hermosa
What’s going on with the employees there and thier small little attitude??…I hate writing one star because I give the Benefit of the doubt!..today an employee came to me and attended me then told me to wait while he was In call and then proceeded with me and then as I talked about my problem he had the blank stare like he didn’t care he didn’t say how are you.. just a how can I help you?..after I talked shortly with him he he didn’t smile nor he didn’t show any emotion after I said thank you so much!!…Felt like he was tired and wanted to go home! His lack of emotion and professionalism is not cool!!…train your employees better please!!!!..they gave a ghetto attitude!..no positive energy in them whatsoever..where you find these workers???
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November 2023 by Muhammed Abbas
I wish I read the reviews earlier... the reps here are really nasty. I have 15 lines with verizon, and the rep there talks to you in such a condescending manner. What happened to the words 'hello', 'thank you' instead of the 'mmhmm'. SO GHETTO!
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November 2023 by Justin Torres
Phenomenal experience! managers and staff went above and beyond for me! the best!
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November 2023 by Kaylen Nunez
great customer service!! give them a raise!!
