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October 2024 by Nicole Artale
This staff is exceptional! The girl called other locations to find a clearance item for me that wasn’t available in the store! Really a great crew
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October 2024 by Ess
WRONG LOCATION ITS ON FLOOR 1 ??♀️
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August 2024 by Nicole Diep
I usually never write reviews but this the worst customer service I have ever had. They were extremely unprofessional and simply rude. When I say they I am referring to multiple associates. I went to purchase shoes and they gave so much attitude when I asked for a different size. After they took time to look for it they ultimately said they'd order it to the store. They did not tell me it would mean an additional cost. I would've ordered online if it was going to cost me more and my time commuting there. A few days later I notice that the receipt on the name was spelled wrote as well as the email which I needed to track my package. When I was given a call a week later from the purchase date I came in expecting both shoes but I only recieved one. When I asked the associate she said for me to wait while she attends to another customer. I did not like having my time wasted while waiting for another customer. She should've managed her time better. The associate proceeded to check on my parcel and told me to come back the next day. It would've been informative for her to tell me that only one shoe arrived so I wouldn't have to make multiple trips. The next day when I come back the workers did not greet me when I came in, there was no one else in the store. They immediately gave me attitude and proceeded to waste my time while I waited for them to retrieve the shoe. Again I was told by another associate to come back tomorrow. The following day I had a friend pick up the shoes since I did not want to go back there. The friend said slammed the shoes and was not so friendly. There is a lack of consideration when you make someone take multiple trips to the store. Overall the shopping experience was not the best. I usually go to the location in Herald Square, I will not be coming back. I would hope there is a way to contact management about their employees.
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April 2024 by ajshd2
Salesperson #700109 (Lay Gi G) is the reason why I would never support Steve Madden again. She is rude and extremely condescending. Not sure what her issue is but she does not have a welcoming demeanor at all!
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April 2024 by Elena Ramirez
Store where al I need is one hit. Not every time, but that one time is wow
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January 2024 by Angela Dante
Beautiful store and shoes. Every year I get at least a pair.
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November 2023 by Martha N Hidalgo
I just love it.
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November 2023 by John Becerra
Excellent shoes for all tastes
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November 2023 by Dubraska Rapio
Very good service from the staff, good prices according to the items in the store, they have some discounts on shoes out of season.
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September 2023 by Luchy Moscoso
the staff is very good and attentive the girl deandra is very good she is the best she helps a lot and gives very good attention and she teaches you the specials she is best thanks for everything.
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July 2023 by Marianne W.
Steve Madden at this location is typical of the store on East 86th Street Manhattan. I've spent my hard earned money on Steve Madden. The leather boots were nice but the vinyl they used for reinforcement inside my boots deteriorated to the point where I had to pull it all out to expose the leather inside. As for this location, I was just here with my daughter and I thought I would check out the latest styles and quality. I left empty handed and my daughter wasn't interested either. I guess customers still shop because they are really Madden fans. I'm not buying the boots again. I feel I wasted my money.
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July 2023 by Darrell Neely
I stopped by 145 in Queens Center Mall the 2 managers Natalie and Emily are the best ever...great job...great help...great personalities...very informative...very nice...great atmosphere!!! Sensational workere!!@
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June 2023 by Adam Kriler
Steve Madden used to be amazing. Still great options and deisgns, but I think things went down a little.
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May 2023 by Chun Zaho
Always stopping at SM. Not every dtop is a hit, but when it is I know I get something cool. Love what they make.
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November 2022 by J
Bad customer service, they sold me snickers without box, they don’t ask, later I need to change it, but they don’t accept the change because i don’t have the box, Don waste your money on this franchise