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“I went today to go get a new phone because mine had broke and wasn’t working to good anymore so I went and was helped by Daniel he was super helpful and nice and also helped me have a smooth and easy transaction he let me know about all the deals and everything that was available to me so I can get what’s right for me overall best experience and most helpful person!!!”
“Service is outstanding! Quick and efficient for cell phone screen repairs ! Been coming to Paul to repair for a long time and absolutely no complaints! Thank youuuu”
“After being told a bunch of lies from customer service over the phone and empty promises, Joyce and Fernando at this T-Mobile location saved our sanity! So thankful for both of them trying their best to adjust our payments also accepting to process a trade in and deal with our many questions and frustration from our terrible phone experience.. I will never again call T-Mobile for anything!!! I will however pay for my parking at the mall and wait for assistance at this location, sometimes going old school and walking in and speaking with someone face to face is the way to go.”
“I just came back for my phone upgrade on Sunday and decided on the iPhone 16 Pro and I’m so happy with it. I went back to the same associate that walked me through the process and promotional offer. Tenzin really took the time to ensure the transfer from my old iPhone and to the new one was smooth & seamless. He was helping me and other customers at the same time, but didn’t leave me hanging and checked in on my transfer process every 2-5 minutes. There was one hiccup during the whole process but his colleague at the store was quick to step in to help us. Thank goodness for people that are more tech-savvy than me!
Overall, a positive experience at this location and as I said before - Tenzin is your go-to guy. He’s patient, professional, and takes the time to explains everything.”
“Exceptional Service from Spectrum Store Specialist Antulio Giron.
I recently visited the Spectrum store to explore upgrading my home services, and from the moment I walked in, Antulio Giron made the entire process a breeze. He greeted me with a friendly smile, listened carefully to my needs, and presented multiple plan options tailored to my usage. Antulio took the time to explain the differences in speed, pricing, and equipment, answered every question with patience and expertise, and even followed up afterward to ensure my installation went smoothly. His professionalism, clear communication, and genuine dedication to customer satisfaction turned what could have been a stressful decision into a truly pleasant experience. I highly recommend asking for Antulio if you need any help at Spectrum—he’s top-notch!”
“I want to thank JP for his patience and awesome customer service. I showed up to the store without a paper receipt and couldn't locate my virtual receipt and JP was able to assist with my refund!”
“I came in February to trade in my phone as well as those of my parents. The salesman was lackluster and didn’t tell us that we would need new chargers for our newer phones. That visit was redeemed on 3/24 when I was helped by Manager Randy. Before I could complete online check-in, he came over to help. He went above and beyond to help me with my trade in. I am very appreciative of him and his kindness.”
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“Wow. This is the spot. I came from another state trying to look for a phone. Not only did they give me a NEW A54, they gave me a custom case that was my style. Coming from T-Mobile, this service is far superior. Always full signal. 5G everywhere. Cricket Wireless #1!”