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December 2023 by Yun Chen
Very bad customer service, I went to return a canvas bag, just because the canvas bag was stuck with dust, the rude male shop assistant named ONY kept repeating a sentence: I call you customer service, you call, I will not return you, what a bad service quality, such a big company employs such rubbish and poor quality customer service staff, really disappointed
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December 2023 by CC Y
The clothes are unused, but the return card cannot be returned, just because the cuffs of the clothes are stained with dust,so I went to another Lulumelon store they are friendly and return to gift card to me
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October 2023 by Samreen Shah
Had a great experience purchasing but when I went to return they gave me a really hard time saying I had makeup on the items when there was no makeup anywhere on there. I returned to the Hoboken location seamlessly. I probably won't' return to this location.
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October 2023 by Yakima Levy
I purchased the wrong size and wanted to make an exchange for a smaller size. The three sales associates were so helpful. I'll definitely buy more items from Lululemon in the future ?
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October 2023 by Lianne Wu
Awful Customer service especially from the one with brown hair. They seriously need training because this was the worst service i have ever gotten from any store.
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May 2023 by Shengfan Wang
Very welcoming staff
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May 2023 by Danielle B
The customer service at this location is dreadful. The sales associates do not have product knowledge. Limited sizes & colors. This store is cleaner /bigger than the Roosevelt Field location but the customer service is horrible. Imagine the amount of sales this company losses everyday on poor customer service.I will not shop here again.Made a complaint with corporate.
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April 2023 by Pathtaranapa Srikum
Bad customer service. I was looking for spot bar and there is a rack that one employee was working on. I didn’t know that she working on this rack unit she told me not to touch it because she hasn’t done with it yet. I said sorry then moment after she walked away to talk to her co-worker and just keep it unfinished.
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March 2023 by Hayley Castillo
It’s my first time shopping at lululemon and they all said hello and welcome to my dad and me. There customer service is wonderful because one of the worker helped me to find out my size for the cropped Devine jacket.
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December 2022 by Mdavos Miah
Frustrated customers service. I bought a gift card after that 5 minutes later I went to return but they denied it. The gift Card was sealed and qualified for a returned.
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December 2022 by Monica Tse
The staff have all been super helpful and engaging every time I’ve visited this store in Queens Mall. Lots of selections and well-organized. A great addition to Queens!
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December 2022 by XIXI ZHAO
The Worst customer service at this location. All sales and manager need to be re-training because they don’t know what is a customer service? ?
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December 2022 by J A
Went inside the store today and couldn’t believe I now have a lululemon in queens ! I spoke with a manager today and she was so sweet and kind. I will def be going back!
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December 2022 by Junni with Double-N
Customer service Suppers!! Grab two leggings. Love it
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December 2022 by Angie P
Neve ever gonna go back again this location,terrible
