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August 2023 by Melissa W.
I just leased for the first time with Transitowne. My salesman, Corey went above and beyond to find me the vehicle I was looking for and to make sure I was comfortable with my payment. The manager, Nick was extremely pleasant as well as the finance manager. The pickup process was seamless and we were in and out in 30 minutes. I can't say enough about this dealership. I will definitely be doing business with them in the future.
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July 2023 by Brett
Could not agree on price of their vehicle they wanted book value. But when it came to book on my trade it was 10 k less screw that
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June 2023 by Brett Backlas
Could not agree on price of their vehicle they wanted book value. But when it came to book on my trade it was 10 k less screw that
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June 2023 by Nancy Syroczynski
Receptionist poor.... service good
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March 2023 by Bob Rich III
The only dealer to go to for Mopar. A great family business with a great atmosphere. No BS like the other dealers in Western New York. I have never had a bad experience with the team. They always jump through hoops, and deliver far beyond what is expected of them.
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March 2023 by Denny Bern
This dealerships prices are absolutely ridiculous. They wanted $5k over sticker to place an order for a vehicle. Went to Westherr and got the same order done well under sticker. Don't get scammed.
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March 2023 by Cody M.
Probibly one of the worse experiences buying a vehicle I've ever seen or experienced, and I've worked at a dealer for 8 years as a technician. Bought a 2020 wrangler jl from them in April of 2021. Only 2000 miles on vehicle. From day one vehicle was having engine detonation issuies, differential clunking noise and brake noise. After 3 visits and about 80+ days of my vehicle sitting at there service department, they replaced the entire rear axle assembly and did a "bg induction service" . Engine still detonating and bucking and jerking violently to this day. Tsb is out to disassembled entire engine and clean carbon as its a common issuie but they tottally ignored that tsb because there techs are lazy. Also never replaced the brake booster they "ordered" for it and "installed" yet its the original part with old grease and dust everywhere on it (pictures to prove it when I got my vehicle back) and jeep fca representative agreed it looked like it was never replaced. I have texts from Rob the service manager telling me he would special order another brake booster for it, because they knew what they did. Back and forth for water leak issuies and had all the door weatherstripping replaced, still have a water leak at the rear tailgate, 3rd time a charm maybe? Now fast forward and I have the wonderful door hinge corrosion, and there bodyshop made me wait 5 months for a appointment, and the bodyshop said it would be 2 weeks without my jeep and however many months for the replacement panel it needs as it is called for in tsb, but parts are now on backorder 5 months later when my appointment is here after waiting because " the bodyshop manager only scheduels 2 a month to not fill up the shop with wranglers". No loaner vehicle would be given to me. So basically I go screw myself after I gave them my hard earned money. Yet the lady infront of me needing "rust repair" was schedueled 2 weeks from todays date to get in. Was going to trade my wrangler in and spend 46k on a green dodge charger rt on your lot, but they are not getting my hard earned money anytime soon if this is there "customer service" . Pretty disgusted and I will make sure I steer anyone away from this place and show them what they could go threw too as this was between both the elma and williamsville locations over the course of 1.5 years.
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January 2023 by jonathan p.
Horrible Horrible dealer i wrote to 2 managers cant be bother to write back. Really garbage trade values and super high selling prices... go to carvana or some other on line site
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June 2022 by Jamie C.
This car dealer caused damage to my vehicle and will not repair it. So I will have to sue them. They will not return calls and the service department is real good and placing blame on other places
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May 2022 by Ted Czwojdak
They are always nice, and they are knowledgeable, use them too, you won't be sorry
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May 2022 by Ed Penkalski
Go fast or go home
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May 2022 by Jocemariabaker50 Baker
Service department is terrible
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April 2022 by Chris P.
Sitting here. 5:33 PM. I'm supposed to be donating platelets shortly so that's getting delayed or moved. My appointment for an oil change and tire rotation was for 4. I got here for 4. At 5:20 my car still hadn't gone back. What's the point of an appointment if it's such a long time to even get started??At the least TELL ME when I get there you're behind that it'll be longer.
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April 2022 by Katie H.
My experience at Transitowne Jeep, Elma, was different than what most have posted. I was extremely pleased with my Sales contact. Ryanne was professional, knowledgeable, and not pushy in her attempt to sell me a new vehicle. There was a period of time when I was not sure if I wanted to pursue the vehicle, yet, she followed up without being too aggressive. I would highly recommend her and felt very comfortable. She set the stage for any female looking to get into working at a car dealership. Loved her style!
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February 2022 by Tom K.
Did key drop off. Called 4 hours after appointment was suppose to be. Didn't even know car was there. No apologies or we will get to your car next. Just a guy in back ground saying will be 150 charge just to look at it(they had no idea at this point why brought car in) plus will be next day. This just ploy to get me to take car back which I did. I get mistakes but way to make it way worse. Avoid the service shop. Apparently they are the only shop in NY that charges you before looking at car.
