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“Tracy Z, who is a member service representative was able to guide me through the process of applying for a loan that was 4% lower then the other bank. Western Division definitely has the great rates.”
“I’ve been a member of Great Erie for a few years now and I highly recommend them. A+ for their customer service and quick wait time. Michael and Rosanna are always looking out for their members and create fun for all”
9:30AM - 6PM
2875 Union Rd Suite 28, Cheektowaga
Banks
“This has been my bank of choice for about 10 years now. Some of the tellers know me by name, it feels really good to walk into a bank and have a sincere conversation with tellers who know and remember you. Michelle is the best employee and it makes my day to see her. I feel safe keeping my money with them, that they won't nickle and dime me, I have never had to argue with a service rep about an overdraft fee. They have even moved money from my savings to my checking when I was about to overdraft to cover my butt. I am writing this review because they just called me to tell me that they found someone attempting fraud on one of my accounts. That is how much attention they pay to protecting their customers. As long as i live in buffalo, i will bank with BSCU.”
“I’ve been working with this bank for about two years and absolutely love it. I always feel very comfortable and recognized when I come in and very fast response times on any email questions I have. I always recommend them when someone is looking for a new bank.”
“I can’t stress enough how amazing this bank is and how great the ppl that work there. They truly live up to their standards and what they say they’re going to do is actually done”
“Just wanted to give a shout out to Nicole at branch 372 in Williamsville. About a month ago, I was having a terrible day. She was extremely kind and went out of her way to provide great customer service. Thank you, Nicole!”
“I purchased a new truck and the dealer set me up with a 7.5% loan. The next week I called WNYFCU and secured a, special rate of 3.75% I paid off the dealer loan and saved thousands over the life of that loan. Make that call, you'll be glad you did!”
9AM - 5PM
3030 Union Rd, Orchard Park
Banks
“I've been with this branch since it was HSBC, before it moved locations. They always have a great, helpful, friendly staff. I'm on a first name basis with most of them now. The staff is great and there's not much turnover that I can see, so you get a great customer service experience pretty consistently here.”
“The staff is so friendly, and the gentlemen who always answers the phone is so polite. They answer any questions I have. Super friendly. Prefer coming here then a anywhere else !!”
9AM - 5PM
5200 Main St, Williamsville
Banks
“I've been a KeyBank member for nearly a decade, and couldn't be happier. We are highly involved on the commerical end of things, with Key holding a number of different accounts and services for our needs. We have developed a great relationship with this bank (ask for Don, he's the best), and they've been nothing but kind, patient, informative, understanding and helpful. Don't go anywhere else.”
9AM - 5PM
6850 Main St, Williamsville
Banks
“Was in a bind and this branch helped me out big time when no other citizen branches were able. Amy took care of everything very well and quick for me and saved the day! Super appreciate this branch, I wish it were closer to my house.”
“Normally I dread going into this bank branch but today I can say for the first time I left feeling good. The 5 star rating is strictly for Jada the teller who was hands down the best teller I’ve ever dealt with in this branch! Every other teller treats me like I’m a waist of their time or an inconvenience, never greeted and no small talk just stone cold typing that seems like attitude. It’s a miserable environment but Jada was happy and polite, she made small talk, she smiled, she told me to have a great day, all around wonderful human who made me feel like I was a person not a transaction! The rest of the tellers could take notes from her instead of being so cold, manager included! If I see her working from now on I won’t have the dread of walking in!”
“This bank has really turned around this past year. Everyone is friendly and I actually enjoy going there. I don’t know what happened I see a few new people and some of the original staff -they all seem happier and it’s nice to see customer service back.”
“I went into the branch on Sheridan and Williamsville on March 30th with a bank check my 2 year old had colored all over. Sam and his manager Adam were incredibly helpful and kind in what was a very stressful situation for me. I am incredibly thankful for their efficient and thoughtful service!”
10AM - 5PM
3201 Southwestern Blvd, Orchard Park
Banks
“I only call the OP location even though I live in Tonawanda because they are GENUINELY nice and helpful people. OP is an uppity, real hoity toity kinda crowd so they are used to dealing with Karen’s. I’m not a Karen but I’d rather deal with nice people than the people at the Tonawanda branch who seem to have a problem for every solution.”
“Popped in for a visit in October 2023. The gentleman seated at the front desk (Caucasian, shaved head, looked to be late (?) 30s) was exceptionally friendly, greeted me upon my arrival as I made my way to the ATM (insert your card horizontally!), and made appropriate small talk when I approached him to talk about how responsive (and fabulous!) my HSBC USA relationship manager is. Unfortunately my relationship manager wasn't in that day, but then again, I hadn't made an appointment as this was an impromptu visit. Glad I made the slight detour in my drive from Toronto to Erie on this day to drop by this branch!”
“I visited this branch today to open a new business account and had the pleasure of working with Dante, the branch manager. Dante was incredibly helpful and made the process smooth and efficient. He took the time to explain all the different account options and answer all my questions thoroughly. I felt confident and supported throughout the entire process. Thanks to Dante's expertise, I was able to open the perfect account for my business needs.
If you're looking to open a new business account, I highly recommend visiting Key Bank and asking for Dante!”
9AM - 5PM
740 Maple Rd, Williamsville
Banks
“This M&T location is super convenient on the corner of North Forest and Maple. The drive-thru is a breeze, the entry is opened via your bank card off hours if you need to go inside to the ATM. The people inside the bank are friendly and helpful. Seldom more than a minute wait for the safe deposit box associate to attend to you. All good!”
“Emilio and Dan are absolutely amazing so super helpful every time I go to this location they meet all of my needs and are so friendly this is the best citizens bank location in WNY in my opinion”
8:30AM - 6PM
250 Quaker Rd, East Aurora
Banks
“I've only banked at this bank a few years since moving to East Aurora, but during the pandemic, the Canadian bank that I've banked at for 40 years was charging me to transfer money to my US account at the bank of Holland, but during the pandemic, the bank of Holland waived, every time. I like the personal service.”
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“I've been doing business with this credit union for the past 15 years along with many others. Now, they are not perfect, however compared to a lot of other banks I have done business with, they are superior. I live 1500 miles away in Colorado and every time I call with a question or problem they can identify me by my voice and help solve whatever may be going on.”