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April 2024 by Phillip Gioia
Good for
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March 2024 by Linda M.
Pleasant surprise, the general manager sent me my phone charger! Even sent it twice, my old address was in my profile. They called to get my new address. Thank you!
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March 2024 by Jerry T.
Arrived and had to wait for room, because they were not done, by 4 they were. room was clean, spa was not hot, cold air was jetting in. No adjust was visible... when I went to the front desk to have the issue corrected, I was given an answer which was technically crap, saying they heat the air and not the tub, that is how it is supposed to be. I am not a muggle, and I do know a few things. I have decided to never stay here again. This hotel was booked because it had a hot tub. It was a tub, but it was not hot.
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March 2024 by S Fuller
Very happy with our stay! Hot tub and pool are a must for us, both were clean and easily accessible.Hotel and room were very clean and the digital key made check in and out a breeze. Digital key didn’t work for the pool area.The restaurant closed early so we weren’t able to get food, but the bartender was friendly and helped us with beverages and local food recommendations.
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February 2024 by Evette Gagne
Hotel room was clean, customer service was exquisite and food was great!!??
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February 2024 by Sierra Pope
The desk receptionist had a rude and nasty attitude towards guests he came to my room to to complain multiple times I felt like I wasn’t even at a hotel and im pretty sure he wrote a note and stuck it under my door before leaving very unprofessional!
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February 2024 by Joel DAuria
Staff was very kind and attentive to our needs. Room was nice and clean. Breakfast was very good, and the prices were very reasonable. Waitress was very good. I recommend this Hilton.
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January 2024 by Michael Gilbert
Most amazing resturant on site!! Shepard pie is frigging amazing. Even if your not staying here stop by the resturant for amazing food!Rooms: Perfect rooms for traveler's
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January 2024 by Shane Sloan
My daughter came home for the week and we were short on space and have twin infants that cry often in the night. The Hilton had good rooms and a pool with hot tub for a good price. The front staff were friendly and put up with my large group causing small amounts of chaos.
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January 2024 by Grandpa Gaming
Well let’s just say the front desk manager treats special needs kids like trash we have been Hilton rewards members for a couple of years and now I will definitely take my family elsewhere the rudest person to work in hospitality recommend don’t waste you’re time at this
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January 2024 by Kelly Brennan
The main desk service was terrible, the girl working on evening shifts couldn’t get her phone out of her face to even answer a simple question, such as could I have an extra pillow and fan please. She repeated to me twice you know you have a pull-out in the couch, that would’ve been helpful had I needed an additional pull-out couch but I did not. Also apparently for as nice as this hotel looks requests for an oscillating fan seem quite foreign at least based on the response I received.Noteworthy details: Terrible room service, nonexistent
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January 2024 by Natasha M.
Listen. For the price, this hotel is top notch. Number one, it smells incredible in here right when you walk in, and carries throughout the room. My highlights: 1. The standard sized room is huge. They have actual ergonomic desk chairs which are super nice. 2. Beds are very comfy and the room is extremely clean. 3. Hotel desk staff are inviting and friendly. 4. The fitness center has a FULL SET of dumbbells, medicine balls, and various cardio equipment. I am very, very pleased with their gym offerings here. I am super happy with this hotel and will absolutely come back when I visit Syracuse again.
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December 2023 by Daniel Andrade
Great pub downstairs. If you stay here go down and grab a burger and a drink. Employees are so kind and nice and helpful with any issues. stayed for a week and it was perfect. Wish it was a little closer to the cityFood & drinks: Burgers burgers burgers. so good
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December 2023 by Brad Rogers
This is definitely an upgrade from the old Hilton Garden Inn. The furniture and decor have been upgraded to be similar to the very modular and contemporary styling of the furniture in other hotel chains such as Tru to or Home2.Decent bar/ restaurant in the lobby. It's not amazing, but it is extremely adequate. Great friendly service and decent selection.Extremely comfortable. Plenty of outlets and USB ports for charging devices. This will turn into my go-to location near the airport at Syracuse going forward. Easy 10 minute drive.
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November 2023 by Jamie Lyn Selby Jackle
I came for 1 night for a doctor's appointment and need to shower and get a text saying sorry the waters being shut off, while I'm waiting for my food to get done now I spent $15 on food that will be cold because I literally had to run to my room to shower!
