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August 2023 by Jeff Rea
The most delightful part of renting a unit in this climate-controlled former tennis and video games facility is Shirley, who understands and practices exceptional customer service. Thank you, Shirley!
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August 2023 by Richard Risman
The storage mall in Dewitt New York is the finest indoor storage facility in the central New York region. Shirley and other management ensure top notch customer service and a spotless, clean, safe facility with all of the amenities! They are what make this superb facility great!Professor Richard Risman, Esq., JD
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May 2023 by Derek Grenga
Very polite! Very understanding! The gentleman at the desk is funny as well lol. As far as the cleaning people need to realize that tenants are coming and going all hours of the day and they bring things in and out with them. It’s hard to keep up on cleaning when you get this kind of foot traffic.
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January 2023 by Jamie Sasenbury
Great Staff!!! When it come to a safe and clean storage facility The Storage Mall meets all our needs.
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September 2022 by Bill Urban
Convenient online enrollment, easy access, and helpful site manager.
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July 2022 by Byron Hall
Owner was a bit irratating!
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June 2022 by Karen Goetz
I have had 2 storage units here for the past 5 and 10 years. The facility was impressive 10 years ago because it is climate controlled, but has deteriorated a lot in the past 4 years. The inside is never cleaned. The outside, especially at the rear of the building, is not kept up at all. It's filthy with piles of trash and pigeon waste. Complaints are rarely addressed. Now they are raising rental rates, which would be acceptable if the place was being cleaned.
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January 2022 by Robert Porcella
Great facility and storage, but too expensive now
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August 2020 by Poochie LePew
Drive up to the doors and load/unload your items. Friendly staff, reasonable rates,24 hr. access inside of a building that doesn't freeze during the winter. Wheelchair accessible units. What's not to love about that.
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April 2020 by Black Jack
24/7 access. Clean & secure. No steps. Just off the 90 thruway, 481 & 690
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February 2020 by Michael Jones
I've used the storage mall twice. The first was a good experience. The second, a year later, not so much. No lights, fly's and garbage everywhere. At the end of my last month, I paid my next months rent a week before I needed to, only to get a notice that the rent would be increasing. I was not willing to pay more. The facility is not worth what I was already paying. So I removed my stuff, handed in my key and asked for a refund. Though they said they would be refunding my money, I've never received my refund. I recommend not using The Storage Mall in East Syracuse.
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August 2019 by russell cohen
Good price, however, the carts are broken so moving your stuff is difficult.
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July 2019 by Donna Conway
Really dumpy place, would not use this place for storage
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April 2019 by Cin Ellison
Best place clean
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October 2018 by Joseph Paone
Very clean facility management is great
