-
January 2024 by Arielle Dumornay
I do not usually leave reviews but many of the reviews that I have read are correct. I have been taking a particular medication for about 20 years, I have never had an issue with getting it approved through insurance until now. It has been a month of me trying to get this prior authorization, unlike other prescription companies that use one portal, they have their own. Only problem is that every time my doctor's office tried to upload the necessary documents the portal was not working. They faxed it over several times and the customer service rep stated they didn't receive it. When my doctor's office was finally able to send it to them I was told they needed the clinical notes, even though I confirmed with my doctor's office that they sent it over. It is at the point where my doctor's office does not know what more they need. They then closed the account because of inactivity because my doctor's office was closed the week between Christmas and New Years. I had to ask for a supervisor to re-open the account. When trying to explain how important this medication is and that I have been without it for weeks it falls on deaf ears. This is by far the worst prescription plan I have ever been a part of and their lack of empathy is alarming.
-
January 2024 by Donna Capria
Once again this insurance is absolutely horrible. Started a monthly med for auto immune filled it once at it got sent to pro at after that to fill. My co pay went from 25 dollars to 2100 dollars . Customer service is horrendous in helping. Might as well get Medicaid at this point .- adding on to this review 12/27/23. Since this post I received a comment from the company to email them w/ no reply ! Not only that, they have since charged me for a medication ( $20) that I cancelled 6 months ago. Out of no where i received the medication and was charged the money. They refused to credit me and said I didn’t cancel it. Funny thing is if I didn’t cancel it, where was my delivery 3 months ago? It was on a 90 day supply and I have not received it in 6 months since cancelling.This company is such a SCAM and we should be afraid that they have our personal info.Had to have my credit card reimburse me and cancelled all meds w/ them but one that Wegmans cannot fill.
-
December 2023 by Daniel Martini
While the general customer service is kind and personable,the pharmacy and insurance is a unacceptable level of some combination of delays, internal lack of communication, or lack of actual work being done for the orders.I have had to get two emergency refills for epilepsy meds, and will have to get a third now as I called and got them to process it today, rather than ten days ago when a previous C.S. rep said it would be processed and shipped within two days of that call, only to find out ten days later that it was never processed in the first place.Getting my medications has never, in my life, been as difficult as it has been now.
-
December 2023 by Lillian Tomik
Everything other reviewers are saying about prior authorization is true and not remotely an exaggeration, if you need a medication that they require prior auth for, you need to be in constant communication with them and your doctor's office to make sure they're really sending the forms they say they're sending, and that they're receiving & processing the paperwork your doctor sends back. Worst experience I've ever had with a prescription provider.
-
December 2023 by Teresa Jackson
The absolute worst mail order RX service I have ever dealt with. They recently told me they were not able to get my prescription drug from the manufacturer.... I have been on the same medication for 15 years and have never had previous RX companies, CVS or Express Scripts had any problem obtaining my generic RX. The customer service reps are not much help either with the numerous issues I've had. Problems with their website, problems transferring RXs, issues with pricing, and issues with not being able to obtain my needed RX. This company is TERRIBLE!
-
December 2023 by FAITH NEWMAN
HORRIBLE!!! I have had nothing but headaches dealing with this co. Can never get one of my scripts correct. Reps are most definitely not trained.since they give incorrect info every time I call. As a stage 4 cancer patient I need a certain med delivered for a specific time frame. They "can't " guarantee I will get this life dependent med. on time. Amazes me they are even in business!
-
November 2023 by K. H.
If I could rate them 0 stars I would. This pharmacy is the absolute worst. I have anxiety just on the amount of time it takes me to get my medications. I explained to them the importance of me needing my meds. I also told them that they need to work on some sort of automatic shipping. If you can automatically take payment for the medications, automatically ship them. Please run far away from this pharmacy. Your life definitely depends on it!
-
November 2023 by Tricia DiGiacomo
The WORST pharmacy EVER!!! RUN don’t walk… you are better off using Good RX. You will NOT get your meds. You WILL be calling everyday to beg for your maintenance drugs. I have payment info on file… the drugs should come automatically. They send me ones that don’t need refill and not the ones I ran out of. If my doctor orders a new med…. I literally have call everyday for a week and a half to get it. It’s not rocket science. They are completely inept. If I could leave zero stars I would.UPDATE 10-19-23- I don’t know how this pharmacy isn’t shut down. Just received notification they are shipping me out a drug I don’t even need while meanwhile one of my blood pressure drugs that I have been out of for a week…. All of a sudden isn’t even on automatic refill!!!!!! No one at Pharmacy can explain how or why my automatic refill drugs are no longer automatic refill. I have never worked so hard to get my medicine in my life
-
October 2023 by Rachel Stein
We just started using the Proact Pharmacy with my husbands insurance and it has been terrible from the get-go! They take forever and when it finally "gets processed" it takes 7-10 days to even get to you! It's like living in the stone ages. One of prescriptions that my doctor decided I needed, the insurance felt I didn't? Not sure when they became licensed physicians. So far I have had to go to my local pharmacy and use GoodRx for several of my scripts. It's ridiculous!
-
October 2023 by Wolf R Us
Not really sure what the point of this insurance is considering 99% of places don’t accept them I end up having to pay out of pocket for most things
-
August 2023 by David Eysler
Have been billed for medications never received. Proact reports leaving the package next to a mailbox on a public street. Really?They have been charging me ever since.
-
July 2023 by Amber Sibbach
Worst insurance. All my medications are on the formulary list of being covered by the continue to deny me coverage with them and never had issues with my previous insurance. They just want your money and don't cover you.You message saying a senior advisor can help when I talked to one Monday and lied to me saying the rx was not on my formulary as coverage when I can pull it up on my benefit wallet of covered prescription and it's listed. FRAUD
-
June 2023 by I Am Who I am
They treat their employees like expendables and have little to no consideration for them. They lack empathy. They lack communication.
-
May 2023 by Ryan Kingsley
Worse place ever! Went to a pharmacy to get my prescription filled and 2 months later they somehow got my prescription and filled it. I never authorized it! New insurance provider this year. Escript was my former. The lady on the phone even told me,no refund and we’ll keep that on hand and send it out when I need it. I told her,so you’re going to double bill me for something I received in march,it’s may! I’ll never order from this company. I’ll do it,in person! She even called back and tried to change her story. -10 actual review!
-
May 2023 by bhumika joshi
Having issue with refilling prescription and not getting medicine for more than 2 weeks after scheduling auto refill. When you fallow up to see where you stand for your refill, person on the phone lied saying they just got script for refill from doctor when doctor sent the script 5 days before. After 10 days for what I was told when they got the script, still don’t have medicine and now my local pharmacy is not filling up short supply without charging me out of pocket cost. More frustrating is even when you tell person phone that you are running out supply, no urgency showed and still don’t have medicine after 15 days. I was given option that didn’t even work without costing me out of pocket money. I wish I can report to some higher person, not just get people to answer the call who doesn’t care.
