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March 2024 by Brian
I would recommend Northside Collision I was very impressed, they went above and beyond. And keeping me informed throughout the process was excellent.
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March 2024 by connie case
Car was done before expected date. Looks great both inside and out.
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March 2024 by Nina Rios
Brian the manager and the staff did an amazing job with my vehicle! They fixed my vehicle the first time.Previously I took my vehicle to Allen Buyer which is now know as Caliber Collision 4 times and they were NOT able to complete the job properly.The wait for Northside collision was worth it and I highly recommend them!
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February 2024 by Dnrothx
Car looks beautiful after all is said and done and every staff member I engaged with was excellent, professional and affable. Shop does a great job keeping you notified and the coordination with local rental companies is superb.However, they are very busy. A deer hit my car in early October, and set up an appointment for November almost immediately after the incident. The appointment was delayed by Northside further, allowing enough time for me to eventually hit another deer. They did say getting parts was an issue. I suppose I should be grateful I didn't hit the second deer with a rental.Anyway, now with virtually half the car's panels needing to be replaced and whatever else, the time needed for repairs was indeed understandable -- over a month. Not sure how my car didn't hit the threshold to be totaled, but I suppose I am also grateful for that as well.So, my car is all fixed like it's brand new as of mid-February. I'd recommend the place as long as you are able to get your car in reasonably soon after you need the appointment. Like I said, their staff is top tier and engagement with the customer unmatched.(Still wish one of those deer had hit the other side of my car, since a door on the other side had a small ding in it...)
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February 2024 by Jason Jarrell
Quality work. Excellent service.
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February 2024 by James McCraney
Phenomenal job all around
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February 2024 by Timothy Frink
Northside collision kept me up to date in progress of repair on my car. They had repairs complete before estimated date. Am very pleased with their service
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November 2023 by Nancy Levett
I have used Northside several times and have always had great service. They provided me with a loaner which was critical for me. Repairs were done early and the staff at the Dewitt location are all fantastic. Thank you!
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October 2023 by David E LaClair Jr
I brought my vehicle to Northside Collision in Dewitt after somebody hit my car's driver side door at my work back in May. I was finally able to get my car dropped off to be worked on earlier in the week. The staff at Northside are very friendly, courteous, and professional. They loaned me one of their vehicles while they had mine. The job took less than a week & I was able to pick up my car today and let me tell you, the work that Steve & his associates did is phenomenal. I took a look at the door & it looks like it wasn't even hit. The staff even cleaned my car a bit by cleaning my floor mats & cleaning/shining the tires without requesting, so thank you Steve and those at Northside Collision for taking care of my baby. I highly recommend doing business here if you value your vehicle like myself.Services: Painting
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October 2023 by Samantha Marra
Northside did an amazing job! Couldn’t be happier, I loved the updates / progress tracker. They cleaned the car inside and out too - such a nice touch. The team was awesome, I wouldn’t trust anyone else with my car!Services: Painting
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October 2023 by Kate Saunders
Great communication, frequent updates, vehicle was ready on date promised! The end result is so beautiful. Very impressed. Everyone in front office was friendly , helpful, fast. Ashley was great. Thank you all so much
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September 2023 by Katharine Mahoney
I had a great experience working with Northside Collision. I just picked up my car and not only did they do all the needed repairs on the body work but detailed my car inside and out. Ashley worked with me from start to finish. The customer service was terrific as well as the daily updates on the status of my vehicle. Bravo Northside Collision! Kathy MahoneyServices: Painting
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August 2023 by deb jones
Work is good, customer service is BAD! I dealt today with an argumentative and rude shop manager regarding a 2020 repair. The lifetime warranty isn’t one if you notice something within 30 days. He said I should have noticed the backup camera was out of wack in that timeframe. Nope. Not until someone drove my car and pointed it out . Also some initials under Impreza were missing. The easy thing is covered, the difficult thing not, even though I noticed the letters right away and didn’t report it in 30 days! These two issues were from my second repair there. I was going to get an estimate for a paint job, but I will never use Northside again due to this nasty man. He is not good for repeat business!Services: Painting
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July 2023 by Joe Falcone
"I don't like giving bad reviews, but unfortunately, the manager of the Dewitt location leaves me no choice. My son had his brand new 2022 Dodge Ram Pickup truck repaired there. It was a very simple repair, just swapping one front bumper for another. My son wanted to keep the old bumper to sell. Someone at the shop wrote on his rear tinted window with something indicating they wanted to keep the parts. I assumed it was a grease pen, but no matter what I tried, I couldn't remove it. I wanted to be careful not to damage the window, so I tried using window cleaner, Dawn soap, a degreaser, diluted and undiluted alcohol, and a clay bar. Unfortunately, none of these methods were able to remove the writing on the window.As a last resort, I decided to use my RUPES Polisher with a foam cutting pad and compound. It took several passes, but I was finally able to remove the writing from the window. In total, it took over an hour of careful work. On Sunday, before using the polisher and assuming the window was ruined, I called and left a message, even though I knew they were closed. I wanted them to call me back first thing Monday morning. Unfortunately, nobody returned my call or even listened to the message.When I finally spoke to the shop manager, he casually mentioned that we could have just stopped by the shop, and they would have removed it in seconds. However, they were closed on the weekend, and my son worked 14-hour days from Thursday through Saturday. I asked why they didn't remove the writing before we picked up the truck, and all he said "sorry." There was no further effort on their part to make this right. When I informed him that this would be reflected in my review, he simply replied "great." It's disappointing how customer service has become a joke nowadays."
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July 2023 by Bill H.
They fixed a problem from a previous service from 5 years ago and didn't charge anything. This is the kind if customer service that is so rare these days. I highly recommend them. They are very professional and even did any awesome detail on my car too.
